O'Reilly Auto Parts

Welcome to O'Reilly Auto Parts, a well-known national chain operating within the Auto Repair Stations category, with a location at 16830 Schaefer Hwy, Detroit, MI 48235, USA. As a prominent auto parts retailer, O'Reilly Auto Parts provides a wide variety of automotive supplies, tools, and accessories for both professional mechanics and individual vehicle owners. You can reach this specific Detroit location by calling (313) 864-2566 or via mobile at +1 313-864-2566. O'Reilly Auto Parts aims to be a convenient and reliable source for the parts and tools needed to maintain and repair vehicles.

O'Reilly Auto Parts stores typically feature a retail environment where customers can browse and purchase a vast selection of automotive parts and accessories. The layout generally includes well-organized aisles stocked with products such as motor oil, filters, batteries, brakes, lighting, chemicals, tools, and various other components. Customers can usually find informational displays and product specifications to assist with their purchases. The presence of knowledgeable staff behind the counter is intended to provide assistance with part look-up, technical advice, and product recommendations. While the reviews for this specific Detroit location offer contrasting experiences, the general expectation of an O'Reilly Auto Parts store is a readily accessible and well-stocked environment catering to a broad range of automotive needs.

As an auto parts store, the primary service offered by O'Reilly Auto Parts is the sale of automotive parts and related products. However, many locations, including this one based on a customer interaction, also provide some level of customer assistance and basic services. Their core offerings include:

• Extensive Inventory of Auto Parts: O'Reilly Auto Parts carries a wide selection of parts for various makes and models, including both common maintenance items and more specialized repair components. This typically includes parts for engines, transmissions, brakes, electrical systems, cooling systems, and more.
• Automotive Accessories: In addition to replacement parts, they offer a range of accessories such as car care products, performance parts, and interior/exterior enhancements.
• Tools and Equipment: Customers can find a variety of hand tools, power tools, and garage equipment suitable for both DIY enthusiasts and professional mechanics.
• Batteries and Electrical Components: They stock a range of automotive batteries, alternators, starters, and other electrical parts.
• Oils, Fluids, and Chemicals: A comprehensive selection of motor oils, lubricants, antifreeze, brake fluid, and various automotive chemicals is usually available.
• Customer Assistance and Advice: Staff members are generally available to help customers identify the correct parts for their vehicles, often using computer systems to look up parts based on vehicle year, make, and model. They may also offer basic technical advice.
• Basic Services: Some O'Reilly Auto Parts locations offer basic services such as battery testing, wiper blade installation, and check engine light code reading (though this is not mentioned in the provided reviews for this specific store).

Based on the limited reviews available for this specific O'Reilly Auto Parts location on Schaefer Hwy in Detroit, the features present a mixed picture:

Helpful and Considerate Staff (Positive): One customer encountered a "young man" who went above and beyond by checking their oil level and advising them that they did not need to purchase more oil, despite the customer's initial intention. This act of honesty and helpfulness was greatly appreciated and described as a "blessing." This suggests that at least some of the staff at this location are willing to provide genuine customer service, even if it means forgoing a sale.

Potential Issues with Opening Hours and Customer Service (Negative): The second review details a negative experience where the store did not open on time (allegedly scheduled for 8:30 AM but still closed at 9:00 AM). The customer described this as "poor customer service," highlighting a potential lack of punctuality or communication regarding store hours.

Convenient Location (Implied): Being part of a national chain, O'Reilly Auto Parts aims to have conveniently located stores, making it easier for customers to access parts when needed. The specific address on Schaefer Hwy suggests accessibility for residents and those traveling in that area of Detroit.

Wide Product Selection (General O'Reilly Feature): While not explicitly mentioned in these specific reviews, O'Reilly Auto Parts as a brand is known for its extensive inventory, which is a general feature customers can likely expect at this location as well.

There is no promotional information available in the provided reviews for this specific O'Reilly Auto Parts store in Detroit. O'Reilly Auto Parts as a national chain frequently offers various promotions, discounts, and special offers on specific products. These promotions can often be found in their weekly flyers, on their website, or through in-store signage. Local customers are advised to check the O'Reilly Auto Parts website or inquire in-store for any current promotions or loyalty programs that may be available at this Detroit location.

In conclusion, O'Reilly Auto Parts on Schaefer Hwy in Detroit, MI, is part of a large national retailer of automotive parts, supplies, and tools. Based on the limited feedback, customers can potentially expect a wide selection of products. One customer reported a positive experience with a helpful and honest staff member who prioritized the customer's needs over a potential sale. However, another customer reported a negative experience with the store not opening on time, indicating potential inconsistencies in customer service. As with any retail location, experiences can vary. Local users in need of auto parts in the Detroit area may find O'Reilly Auto Parts a convenient option due to its location and likely extensive inventory. However, it may be prudent to be aware of the mixed feedback regarding customer service and to verify store hours before visiting. For information on current promotions, customers should check official O'Reilly Auto Parts channels.