Chrysler Dodge Jeep Ram Parts Department

For owners of Chrysler, Dodge, Jeep, and Ram vehicles in Torrance, California, and the surrounding South Bay area, ensuring the use of genuine, high-quality replacement parts is essential for maintaining vehicle performance, safety, and warranty validity. The Chrysler Dodge Jeep Ram Parts Department, located at 20900 Hawthorne Blvd, Torrance, CA 90503, USA, serves as the official source for Original Equipment Manufacturer (OEM) parts, providing components specifically designed and tested for these brands.

As an Auto Repair Station (in the broader context of a dealership offering services and parts), this Parts Department primarily offers genuine Mopar parts and accessories for sale. The environment of a dealership's parts department is typically structured to facilitate efficient part identification and procurement. This includes organized shelving for a vast inventory of common components, dedicated counters for customer service, and potentially direct access for the dealership's service technicians. The atmosphere aims to be professional and customer-service oriented, assisting both DIY enthusiasts and professional repair shops with their specific part needs. Given it's part of a larger dealership (Scott Robinson Chrysler Dodge Jeep Ram), customers can also expect a clean waiting area and amenities typical of a modern automotive dealership.

The core service of the Chrysler Dodge Jeep Ram Parts Department is to supply genuine Mopar OEM parts and accessories. These are components manufactured by Mopar, the official parts and service brand for Chrysler, Dodge, Jeep, and Ram vehicles. The emphasis on OEM parts is a significant advantage, as these parts are engineered to exact factory specifications, ensuring a perfect fit, optimal performance, and preservation of existing vehicle warranties. Their inventory typically includes a wide range of essential parts such as engine components, brake systems (pads, rotors), electrical parts (batteries, alternators), filters (oil, air, cabin), suspension components, and exhaust parts. Beyond basic replacement parts, they also offer a variety of Mopar accessories for customization and enhancement, including floor mats, cargo organizers, and performance upgrades. A key service amenity is the ability for customers to order parts online for convenient pickup, and knowledgeable staff are usually available to assist with part identification based on VIN, model, and year, ensuring customers receive the correct component for their specific vehicle.

The features of the Chrysler Dodge Jeep Ram Parts Department, as reflected in the provided customer feedback, suggest some nuances. A strong inherent feature of being an official parts department is the guaranteed provision of genuine OEM parts. This ensures customers are receiving components that meet the manufacturer's strict quality assurance standards and are backed by a warranty. This is a crucial benefit for maintaining the longevity and performance of Chrysler, Dodge, Jeep, and Ram vehicles.

However, the customer reviews also highlight potential areas of concern, particularly regarding overall customer service and communication within the broader dealership context (which often includes the parts department). One review indicates a desire to see "recent reviews" and notes "bad scores" on "old reviews," posing the question of what the "Torrance dealer needs to improve." Another brief positive comment simply states "Nice Chrysler Dodge Jeep," but this is offset by the broader sentiment. While specific criticisms are often directed at the service department as a whole (which typically encompasses parts ordering for repairs), issues like "lack of communication," "no follow up," and difficulties in getting updates or accurate information can indirectly affect the perception of the parts department if delays or incorrect orders stem from internal processes. The concern about "poorly managed" services and "lack of simple understanding how to navigate their own software to find the necessary parts" suggests that while the parts themselves are genuine, the operational efficiency and customer-facing aspects sometimes fall short. It's important to note that these broad dealership reviews may not exclusively reflect on the parts department itself, but rather the integrated service experience.

Regarding promotional information, the primary promotion for the Chrysler Dodge Jeep Ram Parts Department is its status as the official provider of genuine Mopar parts. This authenticity is a significant selling point, appealing to customers who prioritize factory-grade quality and compatibility. The dealership's website (Scott Robinson Chrysler Dodge Jeep Ram) often promotes benefits like guaranteed fit and performance, preservation of existing warranties, and access to factory-trained technicians for installation. While direct promotional offers for the parts department aren't detailed in the given reviews, dealerships frequently offer Mopar parts specials, coupons, and discounts, which would be advertised on their official channels. The accessibility of ordering parts online for pickup also serves as a convenience-based promotion. The phone numbers, (833) 915-0125 and +1 833-915-0125, serve as direct contact points for customers to inquire about parts availability, pricing, and place orders. The overall brand reputation of Chrysler, Dodge, Jeep, and Ram, and the assurance of using parts designed by the same engineers who built the vehicles, are key promotional advantages.

In conclusion, the Chrysler Dodge Jeep Ram Parts Department at 20900 Hawthorne Blvd, Torrance, CA, functions as a specialized Auto Parts Store within a larger dealership framework. Its primary offering is genuine Mopar OEM parts, ensuring high quality, exact fit, and warranty preservation for Chrysler, Dodge, Jeep, and Ram vehicles. While the convenience of official parts and online ordering is a strong feature, potential customers should be aware that broader dealership reviews indicate some inconsistencies in overall service and communication. For those specifically seeking authentic, manufacturer-approved components for their vehicles, this Parts Department remains the designated and authoritative source in the Torrance area.