Cadillac Service

Welcome to Cadillac Service, an auto repair station located at 1810 Maplelawn Rd suite #100, Troy, MI 48084, USA. As a service center likely affiliated with a Cadillac dealership, our primary focus is on providing maintenance and repair services for Cadillac vehicles in the Troy, Michigan area. We aim to offer specialized care tailored to the specific engineering and requirements of your Cadillac automobile.

The provided customer review does not offer any details about the physical environment of the Cadillac Service center. Typically, dealership service areas feature a customer reception and waiting area, service bays equipped with specialized tools and diagnostic equipment for Cadillac vehicles, and a parts department. Given the association with the Cadillac brand, one might anticipate a professional and comfortable setting that reflects the luxury and sophistication of the vehicles they service.

As an auto repair station connected to Cadillac, the primary services offered would naturally center around the maintenance and repair of Cadillac vehicles. Based on the limited information from the customer review, specific services are not detailed. However, it is reasonable to assume that they would include:

• General maintenance services: Such as oil changes, tire rotations, fluid checks, and scheduled maintenance as recommended by Cadillac.
• Diagnostic services: Utilizing specialized tools and knowledge to identify and address mechanical and electrical issues specific to Cadillac vehicles.
• Repair services: Covering a wide range of potential problems, from engine and transmission repairs to brake and suspension work, tailored to Cadillac models.
• Parts replacement: Using genuine Cadillac parts for repairs to ensure optimal performance, reliability, and adherence to manufacturer standards.
• Warranty work: Addressing repairs covered under Cadillac's manufacturer warranty.
• Potentially other services: Such as detailing or accessory installation, depending on the dealership's offerings.

The single customer review available for Cadillac Service details a significantly negative experience concerning the scheduling and execution of service appointments. This customer reports having scheduled service twice for vehicle pickup, only to be "ghosted" on both occasions. This occurred despite receiving numerous reminder emails and text messages confirming the pickup and appointment times. The term "ghosted" implies a complete failure of the service provider to follow through with the scheduled pickup without any communication or explanation.

On both instances, the customer states that they had to call later in the day to inquire about the lack of pickup. Each time, the call center reportedly assured the customer that a service manager would return their call. However, according to the review, "No one has ever called back." This complete lack of follow-up and communication after a service failure is a serious concern regarding their customer service practices and reliability in adhering to scheduled appointments.

The reviewer concludes their feedback with a simple and direct assessment: "Lame." This concise statement effectively conveys their extreme dissatisfaction with the repeated failures to honor scheduled service pickups and the subsequent lack of communication from the service management. The absence of any positive feedback or details about the quality of actual repair work makes it impossible to balance this negative experience with other aspects of their service.

Currently, there is no information provided regarding any promotional offers or special services at Cadillac Service in Troy. The negative review focuses solely on the failure of their scheduled pickup service and lack of communication. Potential local users would need to contact the service center directly at (947) 447-3124 or +1 947-447-3124 to inquire about their service offerings, scheduling procedures, and any current promotions.

For local Cadillac owners in the Troy, Michigan area, Cadillac Service is a geographically convenient option as a service center likely affiliated with the Cadillac brand. However, the reported experience of repeated failures in their scheduled pickup service and the lack of follow-up communication should be a significant consideration. Potential customers may want to exercise caution and perhaps inquire in detail about their scheduling processes and communication protocols before entrusting their vehicle to this service center, especially if services like vehicle pickup are important to them.

In summary, based solely on the limited and negative customer review, Cadillac Service in Troy has demonstrated:

• Specialized service for Cadillac vehicles at a location in Troy, Michigan.
• However, there is a significant issue reported with their scheduled service pickup system, with the customer being "ghosted" on two separate occasions.
• A lack of follow-up communication from service management after these failures.
• No positive feedback or information about other aspects of their service, environment, or features is available.
• No promotional information is provided.

Local Cadillac owners in Troy are strongly advised to consider the serious issues raised in the available customer review regarding their service scheduling and communication. It would be prudent to discuss these concerns directly with Cadillac Service before scheduling any appointments, especially those involving vehicle pickup. Exploring alternative authorized Cadillac service centers or reputable independent mechanics specializing in luxury vehicles might also be a wise step to ensure a reliable and satisfactory service experience.