Battery Exchange

Located at 531 N Westwood Ave in Toledo, Ohio, Battery Exchange operates within the platform category of Auto Repair Stations, with a specialized focus on vehicle batteries. Their business model appears to emphasize convenience by offering mobile services, bringing battery sales, installation, and replacement directly to the customer's location. You can contact them at (419) 537-1820 or their mobile number, +1 419-537-1820, for inquiries about their services.

Customer reviews present a mixed picture of the services provided by Battery Exchange. One customer recounted a highly positive experience while at the University of Toledo (UT). When their car wouldn't start, Battery Exchange reportedly went above and beyond by driving to their location, delivering and installing a new battery, and ensuring the car started. The customer described the service as "super patient, kind, respectful, and incredibly supportive," even labeling it a "life saver." This review highlights the significant convenience and helpfulness of their mobile service, particularly in emergency situations where a vehicle is stranded.

However, another customer's experience presents a stark contrast. This customer purchased a battery from Battery Exchange in November and experienced a breakdown approximately five months later, two hours away from home. Upon having their car towed to a Midas service center, they were informed that the battery was testing very low and needed replacement, incurring a cost of $280 for a new battery. When this customer contacted Battery Exchange regarding the issue, they reported a negative interaction. They alleged that the representative was initially rude and then dismissed the $280 battery price as a "rip off," stating that no battery costs that much. The representative reportedly mentioned they would "SEE if he can pro rate" the customer for the allegedly faulty battery, despite it being only around five months old, implying it might still be under warranty. The customer expressed dissatisfaction with this response, feeling that a warranty should necessitate a more direct resolution rather than a conditional review. They described Battery Exchange as a "horrible shady business" and explicitly stated they would never return and do not recommend them.

Based on these two contrasting reviews, the "environment" of Battery Exchange is primarily mobile, focusing on delivering and installing batteries at the customer's location rather than a traditional storefront service bay. The quality of this environment, therefore, hinges on the responsiveness, professionalism, and helpfulness of their mobile technicians and their ability to provide reliable products. The first review suggests a positive aspect of this, with a technician willing to travel and provide on-site installation with a supportive attitude. However, the second review raises concerns about the after-sales service, particularly regarding warranty handling and customer communication over potential product failures.

The services offered by Battery Exchange, based on the customer experiences, primarily revolve around batteries and include:

• Mobile battery delivery: Bringing the purchased battery directly to the customer's location.
• On-site battery installation: Installing the new battery in the customer's vehicle at their location.
• Battery sales: Providing batteries for various vehicle makes and models.
• Potential battery testing (implied by the second review's mention of a faulty battery).
• Warranty service on purchased batteries (although the handling of this is a point of contention in one review).

The "features" of Battery Exchange appear to center on the convenience of their mobile service. These features could include:

• Mobile service: Delivering and installing batteries at the customer's preferred location, such as home, work, or even roadside in breakdown situations.
• Potentially quick response times: As suggested by the first review where they promptly went to the customer's location.
• Wide coverage area: Their willingness to travel to the University of Toledo indicates a service range beyond their immediate address.

However, the second review raises concerns about other potential features, such as:

• Warranty handling: The experience suggests potential reluctance or difficulty in honoring warranties.
• Customer service: The reported rudeness and dismissive attitude in the second review are significant negative features.
• Pricing transparency: The disagreement over the cost of a replacement battery at another service center could indicate a lack of clarity or competitive pricing.

The provided information does not include any specific promotional details for Battery Exchange. It is common for auto parts and service providers to offer promotions such as discounts on battery purchases, free installation with certain battery models, or seasonal specials. However, without any such information in the reviews, it is impossible to comment on their promotional strategies. Local users would need to contact Battery Exchange directly to inquire about any ongoing offers or discounts.

In conclusion, Battery Exchange in Toledo, OH, operates as a mobile Auto Repair Station specializing in vehicle batteries. They offer the significant convenience of delivering and installing batteries at the customer's location, as highlighted by one positive review detailing a helpful roadside service. However, a contrasting negative review raises serious concerns about their customer service and warranty handling, citing rudeness and reluctance to address a potentially faulty battery that failed within a short period. Potential customers should weigh the convenience of mobile service against the reported issues with after-sales support and consider inquiring about their warranty policies and pricing before making a purchase. The limited and conflicting information makes it difficult to provide a fully objective assessment, but the experiences shared by these two customers offer important perspectives on the potential benefits and risks of using Battery Exchange's services.