Batteries Plus

Batteries Plus, located at 2215 Snelling Ave N, Roseville, MN 55113, USA, serves as a specialized retail outlet rather than a traditional "Auto Repair Station." While they do interact with vehicles by offering car batteries and key fob services, their primary business revolves around providing an extensive range of batteries and light bulbs for various applications, alongside device repair services. You can contact them at (651) 636-4200 or via mobile at +1 651-636-4200. This introduction will detail their typical offerings and operational environment, incorporating important insights from recent customer experiences.

The environment at a Batteries Plus store is generally that of a retail storefront combined with a service counter and a small repair area. You would typically find shelves stocked with a vast assortment of batteries for everything from cars and boats to laptops, cell phones, and watches, as well as a diverse selection of light bulbs. The layout is usually clean and organized, designed to allow customers to easily browse products. There's a dedicated service counter where staff assist with battery testing, installations, and device drop-offs or pickups for repairs. While the aim is to be efficient and helpful, the provided customer reviews suggest that the actual experience can vary significantly, especially concerning the professionalism and attentiveness of the repair technicians and the overall customer service. These reviews imply that the environment, while physically set up for service, may lack the consistent level of support and problem-resolution expected from a professional service center.

Batteries Plus offers a specialized range of products and services, distinct from a typical auto repair shop. Their core offerings generally include:

• Extensive Battery Selection: This is their primary product. They stock batteries for virtually any application, including:

  • Automotive: Car batteries, truck batteries, motorcycle batteries, and marine batteries. They often offer testing and installation services for these.

  • Personal Devices: Smartphone batteries, laptop batteries, tablet batteries.

  • Household: AA, AAA, C, D, 9V, coin cell batteries, and specialized batteries for alarms, remote controls, and medical devices.

  • Specialty: Batteries for power tools, lawn and garden equipment, golf carts, and emergency lighting.

• Light Bulbs: A comprehensive selection of light bulbs for residential, commercial, and automotive use, including LED, fluorescent, incandescent, and specialty bulbs.

• Device Repair Services: This is a key service area, which includes:

  • Cell Phone Repair: Screen repair, battery replacement, charging port repair, and other common fixes for various smartphone models. The provided reviews highlight that while they offer phone battery changes, the quality of these repairs can be a concern.

  • Tablet Repair: Similar to phone repair, focusing on screen and battery issues.

  • Key Fob and Smart Key Replacement/Repair: Services for vehicle key fobs, including battery replacement and sometimes reprogramming.

  • Watch Battery Replacement: A common service for various watch brands. However, customer feedback suggests issues with handling delicate items like higher-end watches during this process.

• Recycling Services: They often offer recycling programs for old batteries and light bulbs, promoting environmental responsibility.

The key features of Batteries Plus, based on their business model and general customer expectations, include:

• Vast Inventory: Their primary strength is the sheer breadth of their inventory, making them a go-to for hard-to-find batteries and specialized bulbs.

• Convenience: Offering immediate solutions for battery needs and relatively quick device repairs, reducing downtime for customers.

• Specialized Knowledge: Staff are typically trained in battery types, applications, and basic device repair techniques.

However, it is crucial to address the significant concerns raised by the provided customer reviews regarding this specific location:

• Inconsistent Repair Quality and Training: Reviews indicate issues with repair competency, such as a phone screen being cracked during a battery replacement and chronograph hands being dislodged during a watch battery change. The comment that damage "happens all the time" suggests a systemic issue rather than an isolated incident.

• Lack of Accountability and Customer Service: Customers reported being left with damaged, non-functional devices and receiving no compensation or remorse. Refusal to contact a manager and challenging the customer's claims are serious red flags concerning their customer service ethos.

• Communication Issues: Misinformation regarding battery availability and a lack of proactive communication about damage incurred during repairs are also highlighted.

In terms of promotional information, Batteries Plus, as a franchise, typically runs various promotions that aim to attract customers for their products and services. While specific current promotions for the Roseville location are not available from the provided data, common promotional strategies include:

• Battery Discounts: Offers on specific types of batteries (e.g., car battery rebates, discounts on multi-packs of household batteries).

• Device Repair Specials: Promotions on screen replacements or battery replacements for popular phone models.

• Free Battery Testing: Often a complementary service for car batteries, acting as a lead-in for potential sales.

• Recycling Incentives: Sometimes offering a discount on a new battery when an old one is recycled.

• Warranty Offers: Promoting warranties on batteries and certain repairs to provide peace of mind.

• Loyalty Programs: Some locations may have loyalty programs for repeat customers.

However, prospective customers should be aware that while these promotions might exist, the severe negative customer reviews provided suggest significant concerns about the quality of service, particularly for device repairs, and the store's handling of customer complaints. These experiences describe a lack of accountability and willingness to resolve issues when property is damaged during service. Therefore, while Batteries Plus offers a wide range of products and services, customers seeking device repairs or delicate watch battery replacements at this specific Roseville location should proceed with caution and potentially consider alternative options, or at minimum, seek clear upfront agreements on liability and potential outcomes. For general battery or light bulb purchases, their extensive inventory remains a key advantage. To inquire about specific products or services, you can contact the store directly at (651) 636-4200.