Midas

Located at 2168 Snelling Ave N, Roseville, MN 55113, USA, Midas operates as a prominent "Auto Repair Station" offering a broad spectrum of automotive services. As a well-established national chain, this Midas location aims to provide comprehensive car care, from routine maintenance to more complex repairs, serving the Roseville community with its diverse offerings of services and goods (primarily parts and tires). Like any large service provider, customer experiences can vary, highlighting the importance of clear communication and attentive service at the local level.

Midas positions itself as a convenient, one-stop shop for vehicle owners, specializing in maintaining and repairing critical components of a car. The brand's long history is rooted in muffler and exhaust services, but it has evolved to encompass a wide array of auto care needs, leveraging its extensive network and standardized practices to deliver consistent service.

The environment at Midas, including the Roseville location, is typically designed to be a functional auto service center with a customer waiting area. While specific details on the amenities of the waiting area for this exact location are not provided, Midas generally strives for a clean and professional setting. Customer reviews, however, suggest a mixed experience regarding communication and overall service delivery:

• Varied Communication: One review highlights a significant communication breakdown where additional issues (like an oil pan leak) were presented at payment without prior discussion or options for immediate action. This suggests a potential inconsistency in their communication protocols. In contrast, another review praises "Andy at the front counter" for "excellent communication and customer service," indicating that positive interactions are certainly possible and depend on individual staff members.

• Efficiency and Timeliness: The ability to get "same day new tires" and the promptness of service when a customer was "not even busy" suggests that the shop can be efficient when operating optimally.

• Staff Interaction: When positive, staff members like Andy are recognized for being helpful and communicative. The negative review, however, describes feeling like "an inconvenience," suggesting that the customer service experience can sometimes fall short of expectations.

These varied experiences underscore that while the physical environment is likely standard for an auto repair shop, the human element of customer service and communication plays a critical role in overall satisfaction at this Midas location.

Midas in Roseville provides a comprehensive range of auto repair and maintenance services, offering a robust set of options for vehicle owners:

• Oil Change Services: This is a core service, including conventional, synthetic blend, and full synthetic oil options, aimed at maximizing fuel economy and prolonging engine life. They also offer a "Closer Look Vehicle Check™" with oil changes, including visual brake checks, battery, air filter, fluid, belts, and hoses, with updates sent directly to the customer's phone.

• Brakes & Brake Repair: Comprehensive brake system inspections, repairs, and fluid checks are available, covering everything from brake pads and master cylinders to anti-lock brake sensors. Midas guarantees brake pads and shoes for as long as you own your vehicle.

• Tire Services: A significant offering, including new tire sales (from brands like Michelin, BFGoodrich, Firestone, Cooper, Bridgestone, Sumitomo, Pirelli) and installation for cars, trucks, SUVs, and EVs. They also provide tire balancing, repair, rotation (often free with tire purchase every 5,000 miles), and TPMS (Tire Pressure Monitoring System) services. Free alignment checks are often included with tire purchases.

• Suspension & Alignment: Expert services for wheel alignment, struts, shocks, and overall suspension system inspection and repair to ensure a smooth and stable ride. Shocks and struts are guaranteed for as long as you own your vehicle.

• Mufflers & Exhaust Systems: Reflecting Midas's heritage, they offer thorough exhaust system services and repairs to address issues like smoke or unusual noises, ensuring vehicles run smoothly and safely while meeting emissions standards.

• Check Engine Light Diagnosis: Professional diagnosis to pinpoint the cause of an illuminated "Check Engine" light, helping resolve issues and ensure optimal vehicle performance and safety.

• Car AC & Heating Service: Maintenance and repair services for automotive air conditioning and heating systems, addressing issues like clogged hoses and leaks to maintain efficiency and passenger comfort.

• Car Battery & Electrical Services: Diagnosis and replacement of car batteries, along with services for starting system components like alternators and starters.

• Routine Auto Maintenance: Beyond specific repairs, Midas offers comprehensive routine maintenance services, including belts, hoses, fluid maintenance, and engine tune-ups.

• Additional Services: Other services may include headlight replacement, wiper replacement, and general auto fluid maintenance.

Midas in Roseville, as part of the broader Midas network, leverages several features to attract and retain customers:

• Comprehensive Service Portfolio: Midas offers a wide range of services, aiming to be a "one-stop shop" for many common automotive needs, from tires and oil changes to brakes and exhaust systems.

• Nationwide Guarantees: A significant advantage of a national chain like Midas is its "Golden Guarantees™" on tires and parts. This includes free tire rotation and alignment checks with tire purchases, and lifetime guarantees on brake pads, brake shoes, mufflers, shocks, and struts for as long as the customer owns the vehicle. This provides substantial peace of mind.

• Skilled Technicians: Midas aims to employ highly skilled, often ASE-certified technicians who are trained to handle a variety of vehicle makes and models.

• Online Tools and Scheduling: Customers can typically request appointments online, shop for tires, get coupons, and request repair estimates through the Midas website, enhancing convenience.

• Diagnostic Capabilities: The ability to diagnose check engine lights and perform comprehensive vehicle checks with digital updates to the customer's phone signifies a commitment to modern diagnostic practices.

However, the varying customer reviews suggest that while the capabilities and guarantees are in place, the consistency of delivery and communication can sometimes be a point of concern at this particular location.

Midas, as a national brand, utilizes a combination of national advertising campaigns and local promotions. For the Roseville location, key promotional aspects would include:

• Direct Contact: Potential customers can reach the Roseville Midas at (612) 562-8900 or +1 612-562-8900 to schedule appointments, inquire about services, or get quotes. Their local phone number (651-636-2221, as per some Midas listings for this address) is also relevant for direct contact.

• Online Offers: Midas frequently provides coupons and offers on its official website, which customers are encouraged to check before their visit to potentially save on services like oil changes, brake repairs, or tire purchases.

• Service Guarantees: The "Golden Guarantees™" on parts and services serve as a strong promotional point, assuring customers of long-term value and reliability.

• Convenient Location: Its address at 2168 Snelling Ave N, Roseville, MN 55113, USA, makes it easily accessible for residents in Roseville and surrounding areas.

While some customer experiences have highlighted areas for improvement in communication, the Midas brand's extensive service offerings and guarantees remain a significant draw for many. For those seeking comprehensive vehicle maintenance and repair from a recognized national chain in Roseville, Midas at 2168 Snelling Ave N presents a readily available option.