Advance Auto Parts

Welcome to Advance Auto Parts, located at 1995 County Road B2 W in Roseville, MN 55113, USA. As a prominent member of the Auto Repair Stations category (in the context of providing goods for sale related to vehicle maintenance and repair), Advance Auto Parts serves as a key resource for local users seeking a wide variety of automotive parts, accessories, and fluids. Based on recent customer feedback, experiences at this location appear to be somewhat varied, with both positive and negative aspects highlighted.

The environment of an auto parts store like Advance Auto Parts is typically characterized by retail shelving displaying a vast array of products, including replacement parts (such as brakes, filters, batteries, and sensors), performance parts, detailing supplies, tools, and various automotive fluids (like oil, antifreeze, and transmission fluid). Customers can usually browse these aisles to find the items they need, and there is a counter area where they can inquire about specific parts, place orders, and complete their purchases. The organization and cleanliness of the store, as well as the accessibility of products, can significantly impact the customer experience. While the provided reviews do not offer specific details about the physical environment of this particular Advance Auto Parts store in Roseville, one can generally expect a retail setting designed to facilitate the selection and purchase of automotive components.

As an auto parts store, the primary service offered by Advance Auto Parts is the sale of automotive parts and related products. This includes a wide range of components for various makes and models of vehicles. Customers can typically purchase items for routine maintenance, repairs, and upgrades. The store may also offer services such as battery testing, wiper blade installation, and fluid disposal. One of the customer reviews mentions calling ahead for a specific part and being told it was in stock, indicating that phone inquiries about parts availability are a service they provide. However, the subsequent experience of the customer who visited the store suggests potential issues with inventory accuracy and the staff's ability to quickly and accurately locate the correct part based on the provided vehicle information.

Despite the negative experience of one customer who encountered difficulty with part identification and pricing discrepancies, another review highlights a significantly positive interaction with the General Manager, Derek. This suggests that the quality of customer service can vary depending on the staff member encountered. Derek is praised for being friendly, helpful, and going the extra mile by topping off a customer's antifreeze. He is also noted for his willingness to answer questions and provide advice about car-related issues. This positive feedback indicates that at least one member of the team is dedicated to providing excellent customer support.

Key features of an auto parts store like Advance Auto Parts typically include a broad inventory of automotive parts, knowledgeable staff who can assist customers in finding the correct components, and potentially services like battery testing or tool rentals (though tool rentals are not mentioned in these reviews). The ability to look up parts based on vehicle make, model, and year is a standard feature in most auto parts stores' systems. However, the first review suggests a potential weakness in the execution of this feature at this particular location, with the counter attendant struggling to comprehend the customer's needs despite having the vehicle information. In contrast, the positive review emphasizes the helpfulness and willingness of the General Manager to assist, even going beyond the typical duties of simply selling parts.

The first review also brings up the issue of pricing, with a significant difference observed between the in-store price quoted by the counter attendant and the online price for what appeared to be the same part. The attendant's honesty about the higher in-store pricing is noted, but this discrepancy could be a point of concern for price-sensitive customers. It is common for brick-and-mortar stores to have slightly higher prices than online retailers due to overhead costs, but a substantial difference might deter some customers. The second review does not mention pricing.

Currently, the provided reviews do not contain any information about specific promotional offers at this Advance Auto Parts location in Roseville. Auto parts stores often have weekly or monthly sales flyers, offer discounts on specific brands or types of parts, and may have loyalty programs for frequent customers. Local users are advised to check the Advance Auto Parts website or contact this specific store directly at (651) 643-7615 or +1 651-643-7615 to inquire about any current promotions, discounts, or loyalty programs that could help them save money on their auto parts purchases.

For local users in Roseville, MN, seeking automotive parts and accessories, Advance Auto Parts at 1995 County Road B2 W offers a physical location to browse and purchase items. While one customer reported a frustrating experience with part identification and pricing, another had a highly positive interaction with the General Manager, Derek, who was praised for his helpfulness and willingness to go above and beyond. This suggests that the quality of service may be inconsistent but that there are dedicated staff members who prioritize customer satisfaction. Local users may find it beneficial to visit the store or call ahead to inquire about specific parts and to gauge the level of assistance they can expect. If possible, asking for Derek, the General Manager, might lead to a more positive and helpful experience based on the provided feedback.

In conclusion, Advance Auto Parts in Roseville, MN, serves as a local supplier of automotive parts and accessories. Customer experiences appear to vary, with one account detailing issues with staff knowledge and pricing, while another praises the exceptional service provided by the General Manager. Local users seeking auto parts from this location should be aware of the potential for inconsistent service but may find knowledgeable and helpful assistance, particularly from the store's management. Checking online prices beforehand and directly communicating with the store about specific part needs and potential promotions is advisable to ensure a satisfactory experience.