AutoZone Auto Parts

Tom and Mike at Candelaria Autozone always go out of there way to accommodate their customers. Went in to have my battery checked. It was bad and by the time I was done paying for it the new battery was installed. I have multiple vehicles and always use this store. Tom and Mike are always focused on customer service and should be commended for a job well done.

Nov 15, 2024 · Keith Fontaine

We bought a light from another location and when we went to replace it the man here told us he couldn’t do the return because they closed in 15 minutes. I don’t understand because it definitely doesn’t take that long. That was very frustrating. So we purchased the new light but were unable to return the wrong one. The employee acted condescending and unhelpful.

Jul 17, 2024 · Max Felt

Worst costumer service ever I'm 53 disabled and the manager jumped in my face and called me a thief & attack I literally thought he was going to swing on me.... It says something about the people they hire..

Feb 16, 2025 · Shannon Nolan

Talk about being lazy!! I went to buy a voltage meter and had a picture of one to ask the person behind the counter if they carried them. The person behind the counter just happened to be a Manager and told me he was busy and to find someone else to help me. Really? I took his advice and my business down the road to his competitor.

Jan 23, 2025 · Thomas Tolbert

Worst experience at an AutoZone!! Took items for a return, representative had an attitude. Asked why he was upset because I was asking questions. Stated it’s 7:30 in morning, what an answer!! Then I go talk to the regional manager and he tells me if you pay attention I’d understand. I’m a retired Marine and I ask questions when I don’t get something, there’s no dumb question! If there’s a will there’s a way and both had no will to assist me at 0730 in the morning!

Sep 23, 2024 · Jesse Eredia

I need to report concerns regarding the manager at this location not adhering to expected customer service standards and operational hours. There's a consistent issue with returns being declined without apparent justification and the store closing prior to its scheduled time. This was highlighted when the store closed five minutes early, directly preventing a return for an item purchased just ten minutes before. Such actions undermine customer trust and could create unsafe situations for those expecting the store to be open as advertised. I request an investigation into these practices to ensure alignment with company policy and customer expectations. These prepared responses that are provided have shown different. Take a look at the reviews at this location regarding the same manager. Doing something means getting rid of him. The whole store needs to have a overhaul due to the horrible leadership.

May 07, 2025 · Adam R

Worst experience I've ever had. When I was pulling up in the parking lot and parked 25 minutes before they closed. As I was about to get out of my car a worker walked to the front door and locked it so I couldn't go in. So I had to go to another auto zone whos doors were open by the time i got there.I feel like this location needs to hire better people that actually want to work.

Mar 16, 2025 · Marcella Gutierrez

Gave me the correct parts and the customer service was a lot better than other autozones I have been to

Mar 12, 2025 · Caleb i Laborin