AutoNation Volkswagen Carlsbad Service Department

Worked with Val at Autonation VW Carlsbad. He was thorough and attentive to the repairs required on my car. He kept me updated with progress. I have had my car repaired at several VW service centers in OC and SD county and will continue to return to this service center. I’ve had too many experiences with service centers attempting to take advantage of me as a woman, thinking they can pull the wool over my eyes and charge me for repairs and parts that aren’t necessary. This has not happened at Autonation VW Carlsbad. Thank you Val!

Dec 31, 2024 · shay mcminn

First of all, anyone that ones to take there vw here for repairs I would be extremely careful. Where do I start I dropped off my car to get transmission replaced. 3 days later I get a message from then service manager Jamie to come pick up the car. I get to the dealership take my keys and sure enough........🤦‍♂️🤦‍♂️ 1. My key wouldn't work to open or close my car. 2. My engine cover and batter cover is missing. 3. My alignment is completely off 4. They crashed my car front bumper completely scratched and cracked paint not to mention the ripped bottom plastic water shields, damaged rockers left and right hummmm.. I contacted then manager Jamie and said that she would take care of the damages. 5 months go by and a new manager now John sends me a message and says that they won't fix ALL the damaged that were caused at the dealership. TAKE PICTURE OF YOUR CAR BEFORE THEY WORK ON IT THAT WHAT SAVE ME KEEP IN MIND DEALERSHIP DONT CARE ABOUT YOUR CAR.

Aug 14, 2024 · Edu Var (Vdub)

I had the pleasure of having my brakes changed this past week and Valentin helped ensure my experience was great. He was very informative and easy going about the process. I really appreciated his upfront explanations and cost breakdowns. His co-worker Bertha really helped get the communication going to facilitate the planned repairs. Thank you VW Service Team!

Dec 26, 2024 · martin lambaria

The service that you expect starts with meeting your Service Advisor where you start your service and you get a sense of ease. You can not see what happens next when your vehicle is having it's service done. But with the Service Advisor professionalism, you figure the technicians are doing the right thing with vehicle. Then when the work is done your Advisor goes over the work and you pay and on your way. Nothing in life is perfect, and if you find a fault they bend over backwards to correct it and send you out on your way. Me, I never had any problems, but I did see one customer come back and they were fixed and on their way pretty fast. The Dealer was a nice waiting area, if your service does not take long.

Nov 02, 2024 · Frank Saragosa

Went in for a software update for my id4. Brought it in at 7:30am and was told later that day that they wouldn't have it ready until the next day. They didn't even plug the car in until mid day. Then the next day they send me an automated text that the tech was done around 9am but i couldn't get any service reps on the phone until the afternoon. Finally they told me that my original service rep was out sick and essentially no one had bothered to check his queue to see what needed to be to be done. No apologies or anything. They obviously dont care if people are without a car for a day or more. Dont bring your car for service here they could care less about customer service.

Feb 20, 2025 · Soulcuttah 297

This is my second visit with AutoNation and just like my last visit, they sure didn’t disappoint. The young lady at the front is super nice and welcoming. The main reason that I keep coming back is because of my service advisor Valentin. He has made my experience with this location enjoyable. Prior to finding autonation I had been taking my vehicle to a complete different location /dealership that was dreadful and made me hate the whole dealership experience but this place is 100% different. They are very accommodating and friendly. My service advisor is attentive, knowledge, and very patient when explaining and answer all my questions and concerns. He genuinely cares and takes care of his customers. I highly recommend this location for you all your car needs.

Mar 24, 2025 · monica graham

SAVE YOUR HARD WORKING MONEY and GO SOMEWHERE ELSE!!! My experience started well, but it did a quick negative turn as soon as I drove off the lot. A “low coolant” light turned on. No problem set a service date, dropped my car off, picked up the same day with “there is no issue and the car is good”. A day later the “low coolant” light turned on again. I scheduled another service date, dropped my car off, horrible communication from the service department, a few days later the car is “fixed”, picked it up. Drove like 2 minutes the “low coolant” light turned back on. Drove back to drop off my car again to wait another few days and my car is still not fixed! 4/6/25 bought car 4/15/25 - first service to fix the lift gate (knew about this when purchasing the car) and to figure out why the low coolant light keeps turning on even after I purchased two bottles of coolant right after buying the car! 4/23/25 - second service schedule at 7:30am - dropped car off. Horrible communication from the service department. I had to request an update the next day. A few days later my Car is ready for pick up on 4/28. 4/28/25 - Per the service department everything is fixed and I am good to go. Drove less than a mile the “low coolant” light turned back on! Went right back to dealership and dropped my car off again! It is now 5/2/2025 and I have no date of when my car will be fixed. So my car has been getting service since 4/23! So overall I bought a car I haven’t even really used as it has been getting “fixed” for most of the time. I have been very patient with the whole process but when I am the one needing to request updates after I paid for the car and after so many days at this point I hope my experience helps someone else.

May 02, 2025 · KAREN FERRER

Your Review: I feel the notification I received that there may be a recall issue was a way for me to make an appointment to have the All points inspection. It was not explained that an inspection would be performed for possible issues with my Jetta. I felt blindsided. I take my vehicle to an autoshop that I trust to perform safety inspections and keeps me informed of all issues for the safety of my vehicle and appreciate the respect and honesty in how they treat me.

May 13, 2025 · Bonnie Tiefenbach

YUCK - Please make 0 stars an option. One star is too high. Scam and lie about the rental car that comes with my $5500 warranty. It’s in writing BUT NOT HONORED. I bought license plate cover that says “bad decision” top line AutoNation SUX on the bottom. God bless Amazon. Two attempts to fix engine in 3 months and I was left with the $2300 enterprise rental car bill and your technician William, took me to the rental car office on your lot. No one is accountable AT ALL. At my company I’ve made sore all know of what happened. A co- worker is helping me with the lemon law suit. She won hers and came out well compensated. Worse decision I’ve made in a long time - to buy from AutoNation.

May 14, 2025 · Nancy R