Always Towing

I was stuck in the side of 271 with an absolutely shredded tire. I got the car jacked, but I couldn't get the lug nuts off the tire. So, I called several roadside assistance/towing companies, and nobody even picked up the phone. Finally, I called Always Towing and they were great. Someone was there to help me within 15 minutes. He was able to get my spare on, and I was on my way. Very reasonable prices too. Can't recommend enough!

Sep 13, 2024 · Nicole F.

Too long; didn't read: Scummy towing company that doesn't care about the people that request their service. DO NOT USE THIS COMPANY, AND IF YOUR INSURANCE ASSIGNS THEM YOUR REQUEST, IMMEDIATELY REQUEST SOMEONE ELSE. I don't normally review, but I bothered to put in the effort for this one. After reading all of their 1-star Yelp! reviews, everything made more sense, I'm far from the only person this has happened to. Had an issue with my car, leaving me stranded in Cleveland, called Honda Roadside Assistance, and they assigned the tow to Always Towing. Melinda was kind enough to call me and confirm the details of my tow within a few minutes of it being assigned, with an expected wait time of 90-120 minutes. I then proceeded to wait for almost 4 hours with ZERO communication from Always Towing regarding when they would be arriving. I called their main number, spoke with Melinda again, who assured me that the delay was caused by an accident that their services were reallocated for, and that my tow was next in line, and quoted me 45 minutes further. After waiting another hour and fifteen minutes, I tried to call back and see what was going on. They sent my call immediately to voicemail with a "I'll call you right back" text. I waited another 10 minutes, tried to call, and was sent immediately to voicemail. I got an update text from Honda Roadside that my new ETA was an additional 40 minutes. Frustrated (this was ignorant, I'm aware), I called 15 times within 5 minutes trying to understand what was happening. Voicemail each time. So I called Honda and had them reassign the tow to a different company. I really hope Always Towing replies and asks me to call and explain my experience.

Nov 25, 2024 · Austin Stoddard

Pathetic... Insurance ageny called Always Towing because my car was down. They gave me an hour window... Well that hour turned into 2 hours and a reo for Always Towing called and asked do I still need a tow... I responded with a yes and she said that someone will be there shortly. An hour later my Insurance stated that they canceled. They're not that busy at 8am... Smh. Worst experience ever.

Dec 16, 2024 · Keith Berry

Had a tree fall on my car during recent storms outside of Cleveland and Always Towing was outstanding. Cameron was incredibly kind, very professional, and was happy to answer all of my questions. He made sure both myself and my car were safe and taken care of. Would recommend this company without reservation. Thank you Cameron, you were the absolute best!

Aug 10, 2024 · Leslie Elmore

WORST EXPERIENCE EVER. My insurance scheduled the tow because they had the "quickest arrival time". They showed up 3 hours late.Had an appointment scheduled to have my car looked at,and it never made the appointment,so now it's pushed a day further out over fathers day weekend. All because they bid the quickest arrival time to get the job and put me on the back burner. Thank god it wasn't one of my children,or wife stuck in the middle of a bad part of town. Worst service I've ever experienced. Will never rely on them again.

Jun 13, 2024 · Rudolph Lupi