AAA Fox Valley Car Care Plus

Great full service AAA location Right on route 59 in Aurora. All the regular AAA services including travel insurance and banking. Also a full service auto care location. Very nice quick friendly service.

Jan 30, 2025 · Pokegemz

I had an outstanding experience at AAA, and I can’t recommend them enough! From the moment we walked in, Brenda at the front desk provided exceptional customer service. She was incredibly helpful, making sure we had all the information needed to make an informed decision. Her professionalism and friendly demeanor made the entire process seamless and stress-free. The technician (Sonny) who inspected my friend’s car was equally impressive. He took the time to explain everything in detail, breaking down the issues and possible solutions in a way that was easy to understand. His expertise and patience were greatly appreciated, ensuring we felt confident in the next steps. Overall, the team at AAA went above and beyond to provide top-notch service. If you’re looking for a reliable and professional team to take care of your vehicle needs, look no further. Thank you, AAA, for an amazing experience!

Jan 22, 2025 · Grace Wilson

Outstanding Customer Service! I had an amazing experience at AAA. From the moment I walked in the building, Demarie Love from the service team was incredibly friendly, knowledgeable, and eager to help. He went above and beyond to ensure my questions were answered and that I was completely satisfied with the service provided. He showed genuine care and professionalism. It’s rare to find such excellent service these days, and I truly appreciate the effort he put into making customers feel valued. I highly recommend AAA for your car, insurance and travel needs. I will definitely be returning in the future. Keep up the fantastic work!

Jan 28, 2025 · Karina Rios

I will never be back, never even will give them a try and I'm going to call AAA to lodge a formal complaint. My car is overdue for service and they made it worse in a bad time for me. They wasted 35 minutes of my time when I jumped through hoops and had to be somewhere in a semi-emergency. I asked for an appointment at the end of December as a request through their website. Day of the request I received a text (See Attached Image) stating the next appointment is 1/8/25 at 11. I responded right away that it was no problem. They stated that they will set it up. Cool. Well at the time of the appointment, I had a personal matter to attend to that was a family matter and timely. So I worked it out to drop my my car off there only to be told that he (1, couldn't find me in there and (2, were low on techs and couldn't take my car in. I question that I was even scheduled. I asked to talk with a Manager. They offered me an appointment 1.5 weeks later. Ridiculous. The Manager stated he wanted to service me, but 1.5 weeks later. I asked that if they were low on techs, why didn't you call or text. He said they did and called all appointments. So, I have nothing on my iPhone from AAA in calls or texts. That is where I question that Sonny (name on text) even scheduled me as stated in the first place. Folks, you wasted my time when I couldn't spare it, added a lot more stress to my situation, and really did nothing to resolve it. I'm a new AAA insurance holder and member and NOW I am wondering if I need to shop and cancel my policy. Let's see what they say when I call them. To your shop in Aurora, No Thank You!!! for the terrible customer service!!!

Jan 10, 2025 · Thomas Allen Kehoe

Sonny was my hero today! On short notice I needed a new battery for my car. He didn’t have it in stock so he told me he would have the correct battery here in 20 minutes. My new battery arrived and was installed within those 20 minutes. (I also love that you can see them working on your vehicle in their waiting area) Thank you so much! If you need any repair done come here and ask for Sonny.

Oct 21, 2024 · Gen