Woodie's Auto Service & Repair Centers

This is absolutely absurd! Worst Customer Service I have ever experienced at a Woodies. They sent my wife home with her car in worse shape than I gave it to them. They jumped the starter and now it won't turn off. She got it home and I took it back for them to help. BY THE WAY, THE STORE HOURS SAY THEY ARE OPEN TILL 7PM AND AT 6:12PM ONLY A FRONT DESK PERSON WAS THERE!!!! I called them and hour before they "supposedly closed" for help and no one answered. I only had them run a diagnostic.

Mar 27, 2025 · Chris Morris

Horrible experience! Stay away from this company! I've been using this company for over four years, and my children have also serviced their cars here. But after my recent experience, I will NEVER return. I had a flat tire on my Tesla, which is under warranty. Naturally, I turned to them for help. They told me they would inspect the tire, and if they could fix it, it would cost $50. My car wasn’t drivable, so I had no choice. Later, some representative called me and said they couldn’t fix it—without any explanation. And despite doing absolutely nothing, they still charged me $50! Fine. I asked them to simply remove the tire so I could take it to the shop where I have my warranty. Their response? No, we won’t do it. And to make matters worse, they refused to return my car the same day because, according to them, “their guy had already left.” Mind you, this was at 6:20 p.m., and they work until 7:00 p.m.! This level of customer service is beyond unacceptable. They are only interested in squeezing money out of you—don’t expect help when you actually need it. My family and I will never step foot in this place again, and I strongly advise you to avoid them as well. Don’t waste your time and money on these dishonest people. There are plenty of other places that charge far less and actually treat customers with respect. 🚨 DO NOT GO HERE! 🚨

Mar 28, 2025 · Alexander G

I tried Woodie's on Ballantyne Commons for the first time last weekend after being a loyal Firestone customer for about 10 years. I had been having issues with my regular shop's customer service, and ended up walking out of a second Firestone a few weeks prior because the manager was so condescending when I was checking in for an appointment. I had a code read by Firestone who quoted me $2,700 to fix an O2 sensor and catalytic converter, and Woodie's did the same job for $1,750. I was a walk in and they were still able to get the job done same-day. The best part was the shuttle service that will take you home and pick you back up when your car is done -- if I knew about the shuttle service sooner, I'd have switched a long time ago! The shuttle driver was the sweetest man named Mr. Ed who was a pleasure to speak with and very friendly. I have had issues in the past with repair shops communicating throughout the process and I had no problem getting timely updates from Woodie's without having to follow up. I am moving close to this location soon and I'm glad to have found a new shop, I'll definitely be back and have already recommended to others. Thank you!

Feb 12, 2025 · Katie Anne

*REVIEW CHANGED. SEE PS BELOW* This place USED TO BE GOOD, NO LONGER!!!! I have left 5 star reviews for them in the past, when they had a tech that owned the same NA Miata that I had, I had great service. Recently, I needed a new alternator. That was no problem. The problem started when I left them a car with absolutely no leaks from the radiator. NEVER A DROP ON MY GARAGE FLOOR. I always check my fluid levels. I received a call asking me if I knew my radiator was leaking? Of course not. But apparently NOW it was pouring out coolant all over the tech's head? Hmmmmmm. From no leak WHATSOEVER to a radiator that had a profuse leak? At this point, what could I say. I needed a new radiator? I'll never know. According to them I did, so I ok'd the replacement. $2,000.00 later, between the radiator and alternator, I get my car home and NOW, FOR THE FIRST TIME, I DO have a coolant leak, all over my garage floor!!!! I have to bring the car back now, AGAIN!! Oh, but it is not the radiator this time, it is the thermostat housing. So, I tell them it is ok obviously at this point to replace the thermostat and gasket. But now, OH NO!!! We cannot do that. We cannot unbolt the 2 bolts because apparently someone had, retapped the holes and put in oversized bolts and the tech cannot loosen them. He tried so hard but didn't want to break the bolts. Well I know that isn't true because, I REPLACED THE THERMOSTAT MYSELF 3 YEARS AGO AND THE BOLTS WERE ORIGINAL.They are large bolts and anyone who knew about the NA Miata would know they were original. He tried SO HARD but could not get them to open. So, I took the car home to try it myself. I had nothing to lose at this point but to do it myself again. When I got it home, not only did the bolts come loose, they were almost not tight enough. I called immediately and was told they would ask the tech and get back to me. They never did. There is no way they could have even attempted to open them, THAT is how easily they unscrewed. Now here is the reason why I have decided to write this extended review. I had to order a new thermostat and gasket so I obviously had to retighten the bolts until I received the parts. So, I ended up snapping off the head of one bolt myself!! My torque wrench was set properly so either the wrench setting wasn't accurate or the bolt was so old it could not take the specified torque. Whatever the reason, a job that they could have done, should have done, has now left me with a complete disaster on my hand. I should have never been put in the position of having to do it myself. I'll never know what actually went on with the car obviously, I only have the obvious suspicions, but I will NEVER return to Woodies, NEVER recommend them and will avoid now at all costs. I have gone from an almost flawless little classic, that has been well cared for and worth a nice buck, to a possible pile of junk that if I cannot fix myself, will require a hugely expensive repair. Thank you very much Woodies! PS RENEWED REVIEW!!! After reading the response from the the management at Woodie's to contact them for a possible resolution, I did just that. I spoke with the Manager of the center, Eddie. After carefully and very attentively listening to the history of what took place, he told me he would consult with ownership and see what they could do for me. WELL, WOODIE'S DID RESOLVE THIS!!! They replaced the thermostat housing at no cost for labor and which was no small job I might add (I paid for the part). They could have opted to attempt a cheap repair of the part but, they did not want to even try that, which I appreciated. The mark of a business that does right by their customers is one that does JUST what Woodie's did for me. Mistakes are bound to happen in any place of business but what they do to correct those problems when they do arise, says more about them then any positive review might say. They have restored my confidence in the shop and I gladly have reclassified this shop to a 5 STAR place to bring your car. Special Thanks to Eddie & The Team!!!

Apr 04, 2025 · Steven Guzy

I had both my cars serviced the same day! Always friendly staff, Ryan is always very helpful and knowledgeable. I really appreciated the courtesy transportation, to my home to pick up my second car for service and the reverse in bringing my cars home. Always enjoy the conversations and life lessons with the driver. Highly recommend Woodies Ballantyne! J.Cureton

Mar 01, 2025 · Jesse Cureton