Willis Nissan - Service Department

For Nissan owners and drivers in Urbandale, Iowa, and the broader Des Moines metropolitan area, the Willis Nissan - Service Department stands as a reliable and comprehensive solution for all automotive maintenance and repair needs. While often thought of as an "auto parts store" due to its extensive inventory of genuine Nissan components, it functions primarily as a full-service Auto Repair Station, providing a wide array of services and goods specifically tailored for Nissan vehicles. Located at 4770 Merle Hay Road, Urbandale, IA 50322, this service department is an integral part of the larger Willis Automotive group, a family-owned and locally operated business with a history dating back to 1947, signifying a long-standing commitment to the local community.

The service department operates with customer convenience in mind, offering extensive hours throughout the week. From Monday to Thursday, service hours are typically 7:00 AM to 6:00 PM, and on Friday, they extend to 7:00 AM to 5:00 PM. On Saturdays, for those with busy weekday schedules, the department is open from 7:30 AM to 1:00 PM. It is closed on Sundays. These hours are designed to accommodate a variety of customer routines, making it easier to schedule both routine maintenance and more urgent repairs.

The environment at Willis Nissan - Service Department is designed to provide a pleasant and efficient experience. Customers can expect a clean, modern, and professional facility, typical of a well-established dealership service center. The waiting area is equipped with amenities for comfort and productivity, often including complimentary Wi-Fi, beverages, and comfortable seating. Many dealerships, including those under the Willis Automotive umbrella, prioritize a customer-friendly atmosphere, ensuring that waiting for vehicle service is as convenient as possible. Furthermore, for customers whose vehicles require more extensive repairs or longer service times, Willis Automotive is known for offering complimentary loaner vehicles, a significant convenience that allows customers to continue with their daily routines uninterrupted. They also provide complimentary pick-up and delivery services anywhere in the state of Iowa, showcasing a commitment to exceptional customer service and convenience that extends beyond the immediate dealership vicinity. A complimentary car wash and vacuum are often included with service, further enhancing the customer experience.

The services offered at Willis Nissan - Service Department are comprehensive, covering everything from routine maintenance to complex diagnostic and repair work. Their team comprises factory-trained and certified Nissan technicians who possess in-depth knowledge of Nissan vehicles and utilize specialized tools and diagnostic equipment. Key services include:

• Routine Maintenance: This is the cornerstone of vehicle longevity and performance. Services include regular oil changes (conventional and synthetic), tire rotations, fluid checks and top-offs, and multi-point inspections. The multi-point inspection is particularly valuable as technicians assess various components of the vehicle, from tire tread depth and brake pad thickness to battery health and fluid levels, providing a thorough overview of the vehicle's condition.
• Tire Services: Beyond rotations, they offer tire inspections, balancing, replacements, and alignments. They stock a wide range of tires suitable for Nissan models and often provide tire price matching.
• Brake Service: This involves comprehensive brake system inspections, brake fluid exchanges, and replacement of brake pads and rotors to ensure optimal stopping power and safety.
• Battery Services: Includes complimentary battery inspections and testing, as well as battery replacement services, ensuring reliable vehicle starting and electrical system performance.
• Diagnostic Services: Utilizing advanced diagnostic tools, technicians can accurately identify and address issues indicated by warning lights, such as the check engine light, or other performance concerns.
• Fluid Services: Various fluid flushes and exchanges, including coolant, transmission, power steering, and differential fluids, are performed to maintain system health and prevent premature wear.
• Parts Sales: As an "auto parts store," they maintain a vast inventory of genuine Nissan parts. These parts are specifically designed for Nissan vehicles, ensuring proper fit, performance, and adherence to manufacturer standards, which is crucial for preserving vehicle warranty and resale value. This inventory also includes accessories and other components a Nissan owner might need.
• Major Repairs: The service department is equipped to handle more significant repairs involving the engine, transmission, suspension, electrical systems, and air conditioning.
• Warranty Repairs: As an authorized Nissan service center, they are equipped to perform all warranty-covered repairs using genuine Nissan parts, ensuring compliance with manufacturer specifications.

Several features distinguish the Willis Nissan - Service Department. The dedication to using genuine Nissan parts is a primary feature, guaranteeing that replacements and repairs meet the manufacturer's stringent quality and performance standards. The expertise of their factory-trained technicians is another significant advantage, as they are continuously updated on the latest Nissan technologies and repair techniques. The transparent approach to service, often involving upfront service pricing and clear explanations of recommended work, helps build trust with customers. The availability of a guest loaner fleet and pick-up/delivery services underscores their commitment to minimizing disruption to a customer's day. Furthermore, their position within the Willis Automotive group signifies a strong foundation and access to a wider network of automotive resources and a reputation for award-winning customer service and community involvement.

Willis Nissan - Service Department regularly provides promotional information and service specials to offer value to its customers. These promotions are frequently updated and can be found on their website or by inquiring directly with the service department. Common service specials include:

• Tire Promotions: Often including discounts on eligible sets of tires (e.g., "$100 off an eligible set of tires") or "Buy 3, Get 1 for $1" deals on select brands. They also offer a Nissan Tire Price Match Guarantee.
• Oil Change Specials: Discounted conventional and synthetic oil changes, often bundled with a tire rotation and complimentary brake inspection.
• Complimentary Inspections: Offers such as complimentary battery inspections, brake inspections, and multi-point inspections, allowing customers to get their vehicle checked without an initial cost.
• Discounts on Parts and Service: General discounts on labor or parts based on the total spend (e.g., varying percentages off for different spending tiers).
• Specific Service Discounts: Promotions on services like wiper blade replacement, computerized alignments, brake fluid exchanges, or battery replacements.
• Seasonal Packages: Comprehensive service packages tailored for specific seasons, such as "Spring Checkup Packages" that include multiple services like oil changes, tire rotations, alignments, and inspections.

It is always advisable for customers to check the latest specials and present any coupons at the time of service writing to ensure the promotion is applied, as offers often have expiration dates and specific terms and conditions.

In conclusion, the Willis Nissan - Service Department serves as a comprehensive and trustworthy Auto Repair Station for Nissan owners in the Urbandale/Des Moines area. With a focus on customer comfort, highly skilled technicians, the use of genuine Nissan parts, and a variety of convenient services and ongoing promotions, they aim to provide a superior automotive service experience that ensures the optimal performance and longevity of Nissan vehicles.