Walser Buick GMC Roseville Service

Located at 2775 Long Lake Rd, Roseville, MN 55113, USA, Walser Buick GMC Roseville Service operates as a prominent automotive service center within the "Auto Repair Stations" platform category. As part of a larger dealership, this facility is equipped to handle a comprehensive range of maintenance and repair needs for Buick and GMC vehicles, among other makes. Their service department can be reached directly at (612) 326-6246 or +1 612-326-6246. An objective overview of this establishment, based on available customer feedback, reveals a mixed experience, highlighting both areas of strength and areas where improvements are sought by customers.

The environment at Walser Buick GMC Roseville Service, consistent with a modern dealership service center, typically includes a dedicated service reception area, a customer lounge, and multiple service bays staffed by technicians. Online information suggests amenities such as complimentary drinks, free Wi-Fi, a kid's playroom, mobile charging stations, and a courtesy shuttle service are available to customers, aiming to provide a comfortable and convenient waiting experience. The operational hours for service are Monday through Friday from 7:00 AM to 6:00 PM, and Saturday from 7:00 AM to 3:00 PM, with the service department closed on Sundays. This schedule allows for accessibility for customers with varying daily routines.

As an "Auto Repair Station" affiliated with a brand dealership, Walser Buick GMC Roseville Service offers a full spectrum of automotive services tailored for Buick and GMC vehicles, though they are capable of servicing other makes as well. Their services include routine maintenance such as oil changes, tire rotations, fluid level checks, and battery checks. They specialize in more complex repairs, including brake service and replacement, engine service and repair, electrical repair, exhaust system work, and particularly, suspension service and repair. The facility utilizes certified Buick and GMC technicians who possess specialized knowledge and skills, ensuring that repairs are performed to manufacturer specifications and with genuine parts. Services like multi-point inspections are often complimentary, serving as a preventative measure to identify potential issues early. They also offer online service appointment scheduling, aiming to streamline the booking process for customers.

Key features of Walser Buick GMC Roseville Service include their factory-certified technicians and the use of genuine GM parts, which are crucial for maintaining vehicle warranties and ensuring optimal performance. The dealership also offers various protection plans and services under the "Walser Autoguard" program, including prepaid oil changes and tire rotations, tire and wheel protection, and lease wear care, designed to provide peace of mind to vehicle owners. They emphasize the importance of routine maintenance to prevent more costly repairs down the line. For customers requiring transportation during service, the availability of a free rental car, as noted in one review, is a significant convenience feature, particularly for repairs that extend over multiple days.

However, customer feedback presents a nuanced picture of the service experience. One customer's extensive review highlights significant issues across two separate vehicle transactions and subsequent service visits. For "Car 1," a discrepancy between advertised features (blackout emblems on the window sticker) and the actual vehicle delivered, which was never resolved, points to potential issues with attention to detail in the sales and delivery process. For "Car 2," a persistent suspension squeak required multiple visits. While the initial fix was complimentary, a subsequent repair for the same issue was charged at a high cost (close to $1000), only for the noise to return immediately. The eventual third repair was free, accompanied by a complimentary rental car, but the overall experience was marked by frustration and a perceived lack of thoroughness in initial inspections and repairs. The customer's mechanic friend's opinion that the suspension issues "should have been found in the inspection and fixed before the dealership sold the car" suggests concerns about the pre-purchase inspection quality.

Another customer's review further underscores concerns regarding attention to detail and customer communication, specifically about incorrectly installed tires after an oil change. The manager's initial skepticism and lack of apology for a potentially dangerous error, despite the customer experiencing a "spin out," is a critical point of dissatisfaction. While the dealership offered to re-rotate the tires for free, the absence of empathy or acknowledgment of the mistake left the customer feeling undervalued and hesitant to return for future service. These incidents suggest that while the dealership provides extensive services and amenities, consistency in quality control and customer empathy in difficult situations may be areas for improvement.

Regarding promotional information, Walser Buick GMC Roseville Service frequently offers various service and parts specials, aligning with broader GM Certified Service promotions. These can include rebates on brake pads, rotors, shocks, struts, and tire pressure monitoring system sensors. They also participate in "Buy 3, get 1 for $1" tire offers and a tire price match guarantee, where they promise to match or refund the difference if a better eligible price is found. These promotions aim to make essential maintenance and repairs more affordable for their customers. Additionally, being a part of the Walser Automotive Group, they emphasize a "best-price dealership" model, which suggests competitive pricing across both sales and service. However, the customer experiences described above indicate that even with such promotions, the overall value perception can be heavily influenced by the quality and effectiveness of the actual service provided.

In conclusion, Walser Buick GMC Roseville Service at 2775 Long Lake Rd, Roseville, MN 55113, USA, with contact numbers (612) 326-6246 and +1 612-326-6246, is a full-service "Auto Repair Station" offering a wide range of maintenance and repair services for Buick, GMC, and other vehicles, backed by certified technicians and genuine parts. They provide a comfortable environment with various amenities and regular service promotions. However, recent customer feedback highlights significant concerns regarding attention to detail during vehicle sales and post-purchase inspections, the effectiveness of repairs (particularly for recurring issues like suspension problems), and the quality of customer communication and empathy in handling errors or persistent issues. Prospective customers should weigh these aspects carefully when considering Walser Buick GMC Roseville Service for their automotive needs.