FleetPride

Located at 2785 Long Lake Rd, Roseville, MN 55113, USA, FleetPride operates as a specialized "Auto Repair Station" catering primarily to the heavy-duty truck and trailer market. This location, reachable by phone at (651) 636-4311 or +1 651-636-4311, is part of FleetPride's extensive nationwide network, positioning itself as a comprehensive solution for heavy-duty vehicle parts and maintenance. An objective introduction to this establishment, while acknowledging its broad service offerings, must also reflect the varied customer experiences as reported in available feedback.

The environment at FleetPride's Roseville location is geared towards supporting the demanding needs of commercial trucking and fleet operations. As a dedicated heavy-duty parts and service center, the facility likely features expansive parts storage, a service counter for customer interactions, and multiple bays equipped to handle large vehicles. The operational hours are typically Monday through Friday from 7:00 AM to 5:00 PM, and Saturday from 8:00 AM to 12:00 PM (parts only), indicating a focus on serving businesses and professionals during standard working hours. The interior is expected to be functional and industrial, designed for efficiency in distributing parts and performing heavy-duty repairs.

FleetPride offers an extensive range of services and goods for sale, specializing in heavy-duty truck and trailer components. As an "Auto Repair Station" for commercial vehicles, their service capabilities are broad, including:

• Truck Repair: This encompasses a vast array of services such as A/C service, brake and wheel end repair, clutch removal and replacement, DOT inspections, DPF/DOC service, electrical system diagnostics and repair, engine code diagnostics, exhaust system work, external engine repair, preventative maintenance, starters and alternators, steering system repairs, and suspension work.
• Trailer Service & Repairs: They handle 5th wheel repair/replacement, internal pressure tank inspection, leak tests, liftgate repair/replacement, liner tank inspection, R Stamp Certified Repair, tank overload system repair/replacement, tank washouts, thickness tank inspection, truck/trailer overhead door replacement/repair, and upper coupler tank inspection.
• Specialty Repair & Parts: This includes assembling hydraulic hoses, assembling push/pull cables, driveline rebuilds, flywheel resurfacing, hydraulic cylinder removal & rebuild, hydraulic pump & PTO rebuild, press work, and transmission rebuilds.
• Parts Sales: They are the largest independent all-makes heavy-duty distributor, offering an expansive inventory of over 1 million truck and trailer parts. This includes a wide range of components from recognized national brands, as well as their private brand products through OTR (Over the Road) and HD Value lines, which aim to provide quality parts at competitive price points.

Their services extend to supporting various industries, including freight and shipping, leasing, agriculture, construction, and waste management, showcasing their versatility in meeting diverse commercial vehicle needs. They also offer emergency roadside and on-site mobile service in most locations, indicating a commitment to minimizing customer downtime.

Key features of FleetPride, as a national network, include its vast inventory, broad service capabilities, and a stated goal of quick turnaround times to keep heavy-duty fleets operational. They emphasize a problem-solving approach, aiming to fix issues correctly the first time. The company's corporate information highlights its nationwide footprint of over 300+ locations, including many service centers, and a team of over 4,000 experts. They leverage technology, including an e-commerce platform with features like VIN lookup and real-time inventory visibility, to streamline the part acquisition process for customers. All their work is typically backed by a nationwide parts and labor warranty, providing a level of assurance to their commercial clients. Their commitment to continuous improvement is also seen in their investments in supply chain analytics to ensure timely parts delivery.

However, customer feedback for the Roseville location reveals significant challenges related to service execution and attention to detail. One customer reported a "horrible experience" involving a week-long delay for dump truck brake parts, due to parts being forgotten and their whereabouts unknown. Compounding this, the billing was directed to the wrong department, demonstrating a severe lack of "attention to detail." This incident highlights issues with logistics, internal communication, and administrative accuracy, which are critical for businesses relying on timely repairs.

Another customer expressed "pure failure" and "bad service," stating that their hose was lost, and they were given incorrect measurements for a replacement. This directly impacts the efficiency of repairs and can lead to further delays and costs for the customer. Both reviews point to fundamental operational deficiencies that can significantly disrupt commercial operations, where vehicle downtime translates directly to lost revenue. While FleetPride aims to provide solutions and quick turnarounds, these negative experiences suggest that the execution at this specific location may not always align with the company's stated standards.

Regarding promotional information, FleetPride, as a national brand, frequently offers various programs and discounts for fleet customers and individual owner-operators. These can include competitive pricing on parts, special deals on preventive maintenance packages, and access to their extensive product catalogs. Their emphasis on a "nationwide parts and labor warranty" acts as a strong promotional feature, assuring customers of the quality and reliability of their services across all locations. They also promote their ability to provide "tailored solutions for each customer's unique needs," suggesting a flexible approach to service that can be a significant draw for diverse clients. Given the critical nature of heavy-duty vehicle repairs, the assurance of quick access to parts and expert service is a key selling point, even if not explicitly presented as a discount.

In conclusion, FleetPride at 2785 Long Lake Rd, Roseville, MN 55113, USA, is a prominent "Auto Repair Station" specializing in heavy-duty truck and trailer parts and services, with contact at (651) 636-4311 or +1 651-636-4311. They offer an extensive range of repair capabilities, a vast inventory of parts, and logistical support designed to keep commercial vehicles on the road. However, customer experiences indicate significant inconsistencies in service quality, including issues with part delivery, order accuracy, and general attention to detail. While the national FleetPride brand emphasizes reliability and efficiency, potential customers for the Roseville location should consider the reported challenges alongside the broad scope of services offered when choosing their heavy-duty parts and repair provider.