Wallace Nissan Service

(34 reviews)

Auto Repair StationsTennesseeSullivan CountyKingsportEast Stone Drive

Sullivan County . Tennessee

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  • +1 423-288-5500
  • www.wallacenissan.com
  • 2733 E Stone Dr, Kingsport, TN 37660, USA

Operating Hours

Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed

Wallace Nissan Service Introduce

Within the broad category of Auto Repair Stations, Wallace Nissan Service specifically operates as a dealership service center, primarily focused on providing specialized care for Nissan vehicles. This distinction is crucial, as it means their services, environment, features, and promotions are tailored to the Nissan brand, offering a level of expertise and access to resources that general auto repair shops may not possess. This detailed introduction will provide local Nissan owners with a comprehensive understanding of what Wallace Nissan Service offers.

Environment at Wallace Nissan Service

The environment at Wallace Nissan Service is characteristic of a modern, authorized dealership service center: professional, clean, and customer-oriented. Customers often describe a comfortable and welcoming waiting area, typically equipped with amenities such as complimentary Wi-Fi, lounge seating, and refreshments, designed to make the waiting period as pleasant as possible. The service bays themselves are well-maintained, organized, and equipped with specialized tools and diagnostic equipment specific to Nissan vehicles. The staff, including service advisors and technicians, are consistently reviewed as polite, informative, and professional. They prioritize clear communication, taking the time to explain diagnoses, recommended repairs, and pricing in an understandable manner, ensuring customers feel informed and confident about the work being done on their vehicles. Many reviews highlight the proactive communication from service advisors, who provide updates on repair progress without customers having to constantly follow up. This commitment to transparency and a customer-first approach is a key aspect of the Wallace Nissan Service environment, aiming to create a stress-free and positive experience for every visit.

Services Offered by Wallace Nissan Service

Wallace Nissan Service offers a full spectrum of maintenance and repair services, specifically designed for Nissan vehicles, though many dealer service centers also accommodate other makes and models for general services. Their primary focus is on upholding Nissan's performance, safety, and longevity. Key services include:

  • Factory Scheduled Maintenance: Adhering strictly to Nissan's manufacturer-recommended service intervals, crucial for maintaining vehicle warranty and optimal performance. This includes 5,000-mile services, 15,000-mile services, and other mileage-based maintenance.
  • Nissan Express Service: Many Wallace Nissan locations offer "Express Service" for routine maintenance items, often requiring no appointment. This includes quick services like:
    • Oil & Filter Change: Using genuine Nissan oil filters and Nissan-approved motor oils.
    • Tire Rotation & Balance: To ensure even tire wear and extend tire life.
    • Battery Diagnostic Check & Replacement: Testing battery health and replacing with genuine Nissan batteries if needed.
    • Air Filter Replacement: Both engine and in-cabin microfilter replacements.
    • Brake Services: Comprehensive brake inspection, measurement of pad thickness, check of rotor condition, and brake fluid checks.
    • Complimentary Multi-Point Inspection: A thorough visual inspection of various vehicle components (brakes, tires, fluids, exterior, interior, under the hood, under the vehicle) to identify any potential issues.
  • Advanced Diagnostics and Repair: Utilizing proprietary Nissan diagnostic tools, they can accurately pinpoint complex issues in engine, transmission, electrical, and other vehicle systems. This includes:
    • Check Engine Light Diagnostics: Expert analysis of diagnostic trouble codes.
    • Engine Repair: From minor adjustments to major engine overhauls.
    • Transmission Services: Maintenance, fluid changes, and repair of Nissan transmissions.
    • Brake System Repair: Comprehensive repair of all brake components, including ABS systems.
    • Heating & Air Conditioning Service: Diagnosis and repair of climate control systems.
    • Suspension & Steering Repair: Addressing issues with shocks, struts, alignments, and power steering.
    • Electrical System Repair: Troubleshooting and fixing issues with wiring, alternators, starters, and other electrical components.
  • Genuine Nissan Parts: A significant advantage of a dealership service center is the exclusive use of Genuine Nissan OEM (Original Equipment Manufacturer) parts. These parts are designed specifically for Nissan vehicles, ensuring perfect fit, optimal performance, and reliability, often backed by a manufacturer's warranty.
  • Tire Sales and Service: Offering a wide selection of tires recommended for Nissan vehicles, along with mounting, balancing, and alignment services.
  • Electric Vehicle (EV) Service: As Nissan is a leader in EVs (like the LEAF and ARIYA), Wallace Nissan Service is equipped with specialized knowledge, tools, and charging infrastructure to service and repair Nissan electric vehicles, including battery health checks and warranty coverage.
  • Warranty Repair: As an authorized Nissan service center, they are fully equipped and authorized to perform all warranty-covered repairs, ensuring compliance with manufacturer guidelines.

The service staff comprises Nissan-trained and ASE-certified technicians who undergo regular, frequent training to stay updated on every component and technological advancement in Nissan vehicles. This specialized training ensures the highest level of expertise.

Features of Wallace Nissan Service

Several features distinguish Wallace Nissan Service and make it a preferred choice for Nissan owners:

  • Factory-Trained & Certified Technicians: This is arguably the most significant feature. Technicians are specifically trained by Nissan, giving them an in-depth understanding of Nissan's unique engineering, systems, and diagnostic procedures that independent shops might lack. This ensures accurate diagnoses and high-quality repairs.
  • Genuine Nissan OEM Parts: The exclusive use of parts designed and tested by Nissan guarantees optimal performance, longevity, and compatibility, often backed by a manufacturer's warranty.
  • State-of-the-Art Diagnostic Equipment: Access to the latest Nissan-specific diagnostic tools and software enables precise identification of vehicle issues, leading to efficient and effective repairs.
  • Nissan Express Service: This feature caters to the busy schedules of customers, offering fast and convenient service for common maintenance tasks without the need for an appointment, emphasizing efficiency and customer convenience.
  • Comprehensive Warranty Support: Being an authorized dealership, Wallace Nissan Service can seamlessly handle all warranty repairs, recall services, and provide information on Nissan's various warranty programs, including those for EV batteries.
  • Customer Comfort and Amenities: The provision of comfortable waiting areas, Wi-Fi, and sometimes shuttle services or loaner vehicles enhances the overall customer experience, demonstrating a commitment to convenience.
  • Transparent Communication: A strong emphasis on clear, honest, and proactive communication from service advisors builds trust and keeps customers informed throughout the repair process.
  • Online Scheduling: The convenience of scheduling service appointments online allows customers to book at their leisure, often viewing available times and services.
Promotional Information

Wallace Nissan Service frequently offers a variety of promotions and specials to provide value to its customers. These are often updated regularly and can be found on their official website or through direct inquiry:

  • Service & Parts Specials: Regular rotating specials on common services and parts are a hallmark. These might include:
    • Discounts on Oil Changes: Often a fixed dollar amount off conventional or synthetic oil changes (e.g., $5 or $10 off), sometimes bundled with a complimentary multi-point inspection.
    • Brake Service Specials: Discounts on brake pad and rotor replacement, often for "Nissan Value Advantage® Brake Service."
    • Battery Replacement Offers: Discounts on genuine Nissan battery replacement and installation, often with a multi-year warranty.
    • Tire Specials: Promotions like "$100 off an eligible set of tires," "Buy 3, Get 1 for $1," or tire price match guarantees plus an additional credit (e.g., 5%) when presenting a competitor's quote.
    • Discounts on Recommended Services: Percentage off (e.g., 10% off) manufacturer-recommended scheduled maintenance services.
  • Complimentary Inspections: Offers for complimentary multi-point inspections, battery inspections, and brake inspections are common, providing a no-cost assessment of the vehicle's condition.
  • Military & First Responder Discounts: Many Nissan dealerships offer specific discounts as a token of appreciation for military personnel and first responders.
  • Financing Options: For larger repairs, some locations may offer financing solutions (e.g., through Sunbit financing) to help customers manage costs.
  • Online Coupons: Special offers are often available as printable coupons directly from their website, encouraging customers to check for current deals before their visit.
  • One to One Rewards Program: Some Nissan dealerships participate in loyalty programs where customers can earn points on service and parts purchases, redeemable for future discounts.

By leveraging its brand-specific expertise, comprehensive service offerings, and customer-centric features, Wallace Nissan Service aims to be the definitive choice for Nissan owners seeking reliable and professional automotive care.

Wallace Nissan Service Location

Wallace Nissan Service Customer Reviews

Jesse Smith helped me finance my first car!!! He was super helpful, was very honest, and most importantly was a friend to me and my dad! My car is great and he got my payments to such a great number! If you go to Nissan, ask for Jesse Smith!!!!

Jul 10, 2021 · Kierra Daugherty

so brianna contated me after a friend bought a vehicle from her. i told her i knew i wouldnt get approved for a car well she got all my info called me a couple hours later said i was approved for a 2017 elantra. i got down there and after going back and forth with my cosigner for 2.5 hours we got the deal done and approved. she is by far the best sales rep ive ever dealt with. i love her and wallace nissan in kingsport for helping me get a safe and wonderful car for my family. she has for sure earned my business and cant wait to deal with her again very soon. thanks brianna and jason

Feb 06, 2020 · Marlee Ingle

I am sure it's a fine place, but they falsely advertise "deals" by sending mock scratcher prize papers to people in the mail, making one assume that if they've "won" on said scratcher scam, and sending them to some sales shark on their floor.

Jan 03, 2020 · Bobby Byrd

Was a little busy on the day I went but they were quick when doing my oil change. Very friendly staff, and I will be back.

May 24, 2021 · Brandee

Was a little busy on the day I went but they were quick when doing my oil change. Very friendly staff, and I will be back.

May 24, 2021 · Brandee

Awesome Experience. Brianna was the BEST!! We will definitely do business with Wallace Nissan in the future.

Feb 06, 2020 · Stacy Nichols

Awesome Experience. Brianna was the BEST!! We will definitely do business with Wallace Nissan in the future.

Feb 06, 2020 · Stacy Nichols