Village Parts

Located at 23535 Michigan Ave, Dearborn, MI 48124, USA, Village Parts operates as an auto parts supplier under the broad category of 'Auto Repair Stations.' This establishment serves the local Dearborn community and potentially a wider customer base, offering components for various automotive needs. You can contact them at (800) 982-7278 or +1 800-982-7278.

As an auto parts store, Village Parts would likely have a setup focused on inventory management and customer service for part procurement. This typically involves a counter where customers can inquire about and purchase parts, backed by a warehouse or storage area for the inventory. While specific details about the interior aesthetics or waiting areas are not available, the primary function would be to efficiently supply automotive components. Their location on Michigan Avenue, a major thoroughfare in Dearborn, suggests good accessibility for customers seeking parts. The phone numbers provided, particularly the 800 number, indicate that they might also cater to customers beyond immediate walk-ins, possibly through mail order or online sales, though this is not explicitly stated in the provided information.

Village Parts, as an auto parts store, would primarily focus on the sale of various automotive components. While the specific types of parts they specialize in are not detailed in the provided information, a general auto parts store typically stocks or can order a wide array of items for different vehicle makes and models. These commonly include:

• Engine Components: Such as spark plugs, oil filters, air filters, belts, hoses, and potentially more specialized items like main cap bolts, as mentioned in a customer review.

• Brake System Parts: Including brake pads, rotors, calipers, and brake lines.

• Suspension and Steering Components: Like shocks, struts, control arms, and tie rods.

• Electrical Parts: Batteries, alternators, starters, and various sensors.

• Maintenance Fluids: Engine oil, transmission fluid, coolant, and brake fluid.

• Aftermarket Accessories: Such as floor mats, car covers, and detailing products.

• Potentially Specialized Parts: Given that some parts can be specific (like main cap bolts), they may cater to a range of vehicles, from common daily drivers to possibly older or specialty models, depending on their supplier network and inventory focus.

As an 'Auto Repair Station' in terms of category, it's possible that beyond just selling parts, Village Parts might also offer some minor installation services for easily replaceable components, or they might have partnerships with local repair shops for more complex installations, though this cannot be confirmed from the provided data.

The provided customer reviews offer direct insights into the customer experience at Village Parts, highlighting both positive and negative aspects:

• Positive Staff Interactions: A standout positive feature is the praise for specific staff members. "because of Ronda she is the sweetest person and very helpful" indicates that individual employees, like Ronda, contribute significantly to a positive customer experience through their helpfulness and pleasant demeanor. This personal touch can be crucial in customer satisfaction.

• Issues with Order Fulfillment: A significant concern raised is related to order accuracy and fulfillment. The complaint, "i order main cap bolts buy 10 bolt only send me 4 bolt," points to potential discrepancies in order processing. Such issues can lead to frustration and delays for customers who rely on receiving correct and complete orders.

• Communication Challenges: Coupled with the order fulfillment issue, the customer also stated, "try contact by email never respond back." This suggests a problem with communication, particularly via email, which is a common and expected mode of customer service for many businesses today. Lack of response can exacerbate customer dissatisfaction when issues arise.

• Payment Processing Efficiency: The phrase "but they are good to take your money" ironically highlights that while payment processing appears efficient, the post-payment fulfillment and support may fall short for some customers when problems occur.

These reviews paint a picture of a business with strong individual customer service from certain staff members but with potential systemic challenges in order accuracy and responsiveness, especially through digital communication channels.

While specific promotional campaigns are not provided, Village Parts' general promotional strategy would likely center around its core offerings as an auto parts supplier. Based on the available information and general industry practices, their promotional efforts might include:

• Emphasis on Part Availability: Promoting a wide selection of parts for various makes and models, or highlighting their ability to source specific components, could be a key message.

• Customer Service: Leveraging positive feedback about helpful staff, like Ronda, to assure potential customers of a welcoming and supportive environment when seeking parts.

• Competitive Pricing: While not mentioned, auto parts stores often compete on price, and this could be an implicit or explicit part of their promotional approach.

• Convenience: Highlighting their accessible location on Michigan Avenue and the availability of phone ordering (via the 800 number) as convenient options for customers.

• Rectifying Issues: A crucial promotional opportunity, especially given the negative feedback, would be to publicly address and demonstrate improvements in order accuracy and communication responsiveness. This could include a commitment to faster email replies or a clear process for resolving order discrepancies, turning a weakness into a demonstrated strength.

For local users in Dearborn, Village Parts serves as a resource for automotive components. While they have dedicated staff who provide excellent direct service, potential customers should be aware of past feedback concerning order accuracy and digital communication. A direct phone call might be the most effective way to confirm part availability and current operational details.