Village Ford Service Center

Village Ford Service Center, located at 23403 Kean St, Dearborn, MI 48124, USA, operates as an authorized service center for Ford vehicles, placing it within the platform category of Auto Repair Stations. As part of a Ford dealership, they offer specialized services and genuine Ford parts for Ford cars, trucks, and SUVs. You can reach them at (313) 565-3900 or their mobile number +1 313-565-3900. Being a dealership service center, they are equipped to handle a wide array of maintenance and repair needs specific to the Ford brand, as well as general automotive services.

The environment of Village Ford Service Center is likely modern and well-equipped, adhering to Ford's service standards. This would include multiple service bays staffed by certified Ford technicians trained to work on Ford vehicles. The facility would have specialized tools and diagnostic equipment tailored for Ford models. Customers can expect a comfortable waiting area with amenities such as seating, Wi-Fi, and possibly refreshments. There would also be a service reception area where service advisors assist customers with scheduling appointments, discussing their vehicle's needs, providing estimates, and managing the service process. The overall environment aims to be professional and customer-focused, assuring Ford owners that their vehicles are in capable hands.

As an authorized Ford Service Center, Village Ford offers a comprehensive range of services to cater to the maintenance and repair needs of Ford owners, and potentially other makes as well. Based on the customer reviews, their services include:

• Routine Maintenance: This includes essential services such as oil changes, tire rotations, fluid checks and top-offs, filter replacements, and scheduled maintenance according to Ford's recommended service intervals.
• Warranty Repairs: As a Ford service center, they are authorized to perform warranty repairs on Ford vehicles, ensuring that any issues covered under the manufacturer's warranty are addressed correctly using genuine Ford parts.
• General Automotive Repair: Addressing a wide range of mechanical and electrical repairs, including brake services, engine diagnostics and repair, transmission services, exhaust system repairs, and more. Their technicians have specific training on Ford vehicles, providing specialized expertise.
• Parts and Accessories: They have access to and utilize genuine Ford parts for repairs and replacements, ensuring the quality and compatibility of components. They may also offer Ford accessories for customization.
• Diagnostic Services: Employing Ford-specific diagnostic tools and software to accurately identify and resolve complex issues in Ford vehicles.
• Payment Plan Options: One customer review explicitly mentions the availability of payment plan options, which can be a significant benefit for customers facing larger repair bills, making vehicle maintenance more accessible.

The features of Village Ford Service Center, as highlighted by the customer reviews, present a mixed perspective:

• Knowledgeable and Helpful Service Advisors (in some cases): The positive review specifically praises Ahmad Diab as an exceptional Service Advisor who is friendly, honest, caring, and reliable, emphasizing the importance of a good point of contact during the service process. Another review mentions Ken Gill being friendly and helpful.
• Payment Plan Options: The availability of payment plans is a significant feature that can ease the financial burden of vehicle repairs for customers.
• Potential for Inefficient Service: The negative review details a significant delay for a simple oil change despite having an appointment, indicating potential issues with service efficiency and workflow management, particularly during busy times.
• Concerns about Communication and Dismissive Management: The customer who experienced the delay felt dismissed by the service manager, highlighting potential issues with communication and customer service resolution at the management level.
• Inconsistent Check-In and Service Prioritization: The same negative review noted that walk-in customers were checked in and serviced ahead of scheduled appointments, suggesting a flawed system that does not prioritize appointments effectively.

Currently, there is no specific promotional information available for Village Ford Service Center based on the provided text. Ford dealerships and their service centers often offer various promotions, such as discounts on oil changes, tire specials, seasonal maintenance packages, or coupons for specific services. Local users are encouraged to contact Village Ford Service Center directly at (313) 565-3900 or visit their website (if available) to inquire about any current promotions or special offers on service or parts.

The customer reviews for Village Ford Service Center offer contrasting experiences. One review strongly recommends seeking out a specific Service Advisor, Ahmad Diab, citing his excellent personal qualities and the benefit of payment plan options. This suggests that the quality of the service experience can be heavily influenced by the individual service advisor. However, the other review details a significantly negative experience involving a long delay for a routine oil change despite having a scheduled appointment, coupled with a feeling of being dismissed by the service management. This raises concerns about the efficiency of their service operations and the handling of customer dissatisfaction.

For local users in Dearborn, MI, considering Village Ford Service Center, it is important to note these differing experiences. If you own a Ford vehicle, the expertise of certified Ford technicians and the use of genuine Ford parts are significant advantages. The availability of payment plans can also be a major benefit. However, potential customers should be aware of the reported issues with service efficiency and the importance of clear communication with their service advisor. It might be beneficial to specifically request Ahmad Diab based on the positive feedback, if his services align with your needs. It would also be wise to confirm appointment procedures and expected wait times when scheduling service.

In conclusion, Village Ford Service Center in Dearborn, MI, offers specialized automotive services for Ford vehicles as an authorized service center. While they have knowledgeable staff, particularly praised service advisors like Ahmad Diab, and offer helpful features like payment plans, there are also concerns raised about service efficiency and customer service management. Local Ford owners may find their expertise and use of genuine parts beneficial, but should be prepared to potentially navigate scheduling carefully and ensure clear communication throughout the service process. Checking for any current promotions directly with the service center is also recommended.