Tripp's Collision - Lansing

I am reaching out regarding a distressing situation following my car accident on October 29. I entrusted my vehicle to Tripps collision repair shop, where it remained from that date until December 31 for repairs. During this time, I was forced to rent a car from Enterprise to manage my daily needs. When I contacted the collision shop about the increasing rental charges, Francesca assured me that they would cover these costs due to ongoing issues with their business license. This promise provided me with some relief, as I believed I wouldn’t have to worry about the financial burden of the rental fees. However, I was recently shocked to find a charge on my credit card from the rental company, which I received two months after the repairs were completed and after the supposed agreement that they would cover the costs. When I reached out to the collision shop, they informed me that they would only cover up to $500, a critical detail that was never communicated to me during our conversations. If I had known this sooner, I would have gladly paid the rental costs myself. Instead, I feel misled and overwhelmed, as I have no documentation indicating this limit. I called Tripps Auto collision several times to get an explanation as to why they changed the agreement, I never got an answer or call back. I went into the office to speak to Jeremy but Francesca said he doesn't work there anymore and that the other manager was in a meeting for 2 hours. I told her that's fine. It wasn't 20mins after leaving the office. I get a call back from a regional manager basically telling me, "Yeah sorry about that. Our manager decided to only cover 500. Good luck to you". I want legal justice. This unexpected charge has pushed my finances to a breaking point, and I am struggling to keep up with my bills. The emotional strain of this situation is taking a toll on me, and I am desperate for a resolution. I firmly believe the collision shop should take responsibility for the rental fees they initially promised to cover 2 months ago. I would greatly appreciate any assistance or support in addressing this matter. If you know of any resources that would help, please reach out. Make sure you KNOW what youre getting into before agreing to do business with Tripps auto collision.Thank you for your understanding. Reply to Tripps: Thank you for your response. I agree that the service has been excellent. I didn't encounter any problems until this issue resurfaced after two months. No one mentioned that coverage is limited to $500. This is vital information that should be communicated to someone who is stressed and has just experienced an accident.

Mar 11, 2025 · naomi mbugua

The friendly service and work done on our vehicle was exceptional. Between getting the vehicle in for repairs quickly, delivering on their commitment & even offering to drop the car back at home (due to unexpected family emergency). I can only recommend this local business for any car repair you need.

Apr 17, 2025 · Dale Heavener

My friend Thuy Nguyen recently had her Toyota 2011 Highlander repaired at Tripp's Collision – Lansing 3303 N East St, Lansing, MI 48906, and she is thoroughly impressed with their service. From the moment she walked in, the staff was professional, courteous, and attentive to her needs. They took the time to explain the repair process clearly and provided an accurate estimate upfront. The quality of the work exceeded her expectations—her car looks as good as new! They matched the paint perfectly, and there’s no sign of the damage that was there before. She also appreciated how they kept her updated throughout the process and completed the work on time. Their waiting area was clean and comfortable, which made the overall experience even better. Thuy Nguyen would highly recommend at Tripp's Collision – Lansing 3303 N East St, Lansing, MI 48906 to anyone needing reliable and high-quality auto body repairs. They genuinely care about their customers and take pride in their work.

Jan 15, 2025 · Thuc Vu

I hit a bambi deer, had a rental from my insurance and my agent wanted weekly updates to continue coverage. My car repair took 45 days / 6 weeks+3 days when I told it may only be 4wks at most. Every week I called Tripps to ask progress and every time I called, it was no clue to what was being done then after many minutes on hold, I was told on the same phone call an estimated finish date within 7-9 days and the car would be done. In the background they were speaking only with my insurance company and I was not being kept in the loop. On the day I thought I was picking my car up, I took the afternoon off work to get my finished car. I called Tripps to be sure the car would be ready before I left work. I had to call the rental company so they can pick up the rental car at Tripps. I was then told by Tripps, 4wks into the 'repair', my car was totaled! I then called the rental to not pick up the rental car, and called my "insurance representative" and we made a deal that I needed to pay only a few hundred dollars over the 3rd changed repair quote. I was still fixing the car and nothing had been done in a month! I was told on the phone by Tripps, every week I called to check progress that my car that it was being worked on. I also called the day before I was to pick up the finished car and requested photos for my insurance company to show the repair was done. This would reinstate my full coverage quickly before I pick up the car. I was sent photos and my car was in pieces (I was told on the phone it was done and only waiting for the radiator to be filled and only the Chevy dealership could do so, it was being towed to the dealership - I thought that's crazy again but modern cars are different so I let it go. Soon after I got the car back I called to ask what fluids were replaced new, I keep track of maintenance on my car - they stumbled and only said we don't know and said Tripps tries to save and reuse any existing fluids and could not tell me if any fluids were replaced new. The radiator was BRAND NEW! I had my radiator fluid tested and THEY PUT WATER IN MY BRAND NEW RADIATOR and did not tell me!!!! I need to pay for a flush and fill on a Brand new Radiator. what if I drove my engine into the winter... They are a bad company. Do not trust them. Tripps Collision is terrible and does not tell the truth - they have No clue to what's happening in their shop, employees are clueless. A Bambi Deer did not do that much damage and replacing with NEW parts should have been easy. They overfilled the engine oil - my entire dipstick was covered and I've was too broke to take it into another shop immediately so i was praying this overfill did not hurt my engine. Oh, yeah and they stole or threw away my stiff truck carpet cover that was over the flat tire stuff (I have the photo they sent that they were using my clean trunk as a dumpster) - This stiff carpet was used to cover the spare tire like area - if I had ever seen that carpetless storage hole when I took my car to them I would not have needed a heavy moving quilt i kept in the trunk to hold my grocery bags all these months. My trunk was a pristine shampooed clean trunk carpet from the dealership when I bought the car a few months before the bambi. May car trunk was returned to me with road debris, plastic and deer fur with tan colored sand from my dirt road that fell off the removed body parts from the accident - the damaged body front end parts they put in my clean trunk like it was a dumpster. I'll NEVER use Tripps Collision again... and I tell everyone in the central Michigan area don't go there. I sure someone may want to contact me from Tripps. I am not paying for a rental car to allow your company to ever touch my car again.

Dec 19, 2023 · Cathy Hopkins

Well, it was recommended by a few people to go to Tripp's. I had communication issues right out of the gate, couldn't get a call back to confirm drop off date, even after calling twice the day before the tentative start date. Someone upgraded my Enterprise rental without my permission, after I specifically asked for the cheapest car they have. It wasn't Enterprise either, they worked with me on everything satisfactorily. The repair time was par for the supply chain constraints, so no complaints there. When I picked up my car the drivers side headlight didn't work, so they replaced it. Then the driver side headlamp lens is badly scarred from wheeling out the hood after painting...the damaged side was the passenger side. I didnt go back in and let them know, I was done. Headlights were also not adjusted, one shining higher than the other. No Quality Control apparently. Maybe mine was an isolated incident, I don't know. Disappointed Found another item this morning. The passenger side door has a crinkled up piece of trim they never fixed! It crim kea and creeks when I open the door. These guys are awful! Damn!

Nov 03, 2022 · Boppie