Tire Discounters

I have been taking my car to this location for years despite what others have told me and never had any problems until today. On Tuesday 4/1/25 I called to see if they were able to place brakes and rotors on my car that I have already purchased, I spoke to Hayden and he was very nice, he placed me on a brief hold and quickly let know they were able to accommodate me. He told me they were able to get me in on Thursday morning, so (today) Thursday morning I dropped off my car at 7:18am along with a note to remind them that they would be using the brakes and rotors I have already purchased. I dropped my key in the drop box unfortunately due to the massive down pour we had that morning I only dropped my key in the box and did not label it. When I got to work at 8:25 I called them to confirm they received my key and told them what car was mine, unfortunately I did not ask who I was speaking too, but he confirmed he received my key. When I got off work at 5:30 I called to check on my car, Hayden answered the phone and told me they didn’t have my car there. I said that was impossible, i dropped it off there this morning, he asked me if my key was the single key in the drop box, he placed me on hold and came back and told me they didn’t get to it today because they didn’t know it was there or what key that car belonged too. I feel like he was playing games and treated me as if I was some kind of an idiot. I explained that I called this morning to confirm they had my key and the person I spoke to confirmed it as well. He said he was sorry, but he didn’t know who I spoke too and they didn’t fix it because they didn’t know it was there. I asked if they could fix it now and he told me no, that they didn’t have time to fix it today , but they can get to it in the morning. They had an hour and a half left of their day with 2 bays opened and refused to accommodate me after the mistake that was clearly on them.

Apr 03, 2025 · Melissa Tomlinson

I came here needing 4 new tires. They got me in super fast and everyone i talked to was super helpful and kind. Christopher was amazing and price matched my tires for me. I would highly recommend this place. I was sent here by a friend and definitely would come back in the future.

Apr 02, 2025 · Sabrina Chavin

I've been before and was disappointed in their service. After many years, I received an email from them telling me about their wonderful customer service award by Carfax, so I thought I would give them another chance. Found some tires with a great special of free oil change and a free alignment within my budget. I sent a request on a Thursday about bringing in my truck on Monday for the service. I received an email back saying that someone will contact me to confirm. Guess what? NOT ONE RESPONSE and it's now Friday. A full week past my first email. I will NOT be giving them another chance and now I must say that Carfax's awards don't mean anything.

Apr 18, 2025 · Nikki Ivey

Horrible Experience TIRE DISCOUNTERS Broke My Truck, Tried to Cover It Up, and Lied About It I had an absolutely terrible experience at Tire Discounters. I brought my truck in for a routine alignment, but during the process, they managed to shear off a bracket on my lower control arm. As a result, my truck couldn’t be properly aligned and became unsafe to drive. When I picked it up, I was told they couldn’t complete the alignment because the bracket was broken, but they didn’t take any responsibility for causing the damage. The worst part Is their error precludes proper alignment of the vehicle until their damage is corrected. Now, here's where it gets even worse: When I asked for documentation of what happened, an employee (Great guy) initially wrote up the proper account of the situation, noting that the bracket was sheared off during the alignment. However, the manager stepped in, told the employee to throw away the original work order, and instructed him to create a new, deceptive one that stated the bracket was damaged prior to service, which it was not, the metal on the bracket was shiny and fresh indicative of a fresh shear. Thankfully, I witnessed the original work order being discarded and grabbed it out of the trash. This document showed the true sequence of events, and it was clear that Tire Discounters’ mishandling was the cause of the issue. The manager’s attempt to cover up the mistake was not only unprofessional but downright dishonest. When you look at the first order which is the correct one notice how it says bracket sheered off lower control arm, indicating that THEY sheered it off. Then on the second deceptive work order they say bracket sheered off “PRIOR TO SERVICE” which is not true. Instead of taking responsibility for their actions and fixing the problem, they left me with a damaged vehicle and a costly repair bill which I don’t know that I can afford right now. They refused to offer any help or even acknowledge their mistake. If you care about your vehicle and want an honest, reliable shop, AVOID Tire Discounters at all costs, They not only caused damage to my truck but tried to cover it up with a deceptive work order. Their lack of accountability and shady behavior speaks volumes about the kind of business they run. I will never go back, and I would strongly recommend you don’t either. I Hope they can be held accountable for their poor ethics.

Nov 22, 2024 · Gus Pearson

Horrible experience here. Do not recommend! Go elsewhere if you can. 3 weeks ago my wheel started shaking when I hit my brakes so I made an appointment, got childcare and brought in my car. They said I needed new rear and front break pads, rotors, and two new tires on the front. It was $1700 for everything. We discussed it and decided we would move forward even though we didn't really have the money because it's your car, what can ya do? They kept the car and did the brakes but told me they would need to order the tires. I took a half day to bring my car back in a couple of days later and they put on the two new front tires. Two days later some random sensors started going off on my car. It would flash for a while and then turn off and at one point my gas gauge and mph garage completely stopped working. I called the store and explained what was going on and was told verbatim "that doesn't sound like something we did. If it's sensor issues you will need to take it to Kia". So I called Kia and made an appointment. Over the Easter weekend I drove my family to Chattanooga and back even though the sensors were turning off and on and beeping, the car was still driving fine. Finally, I took (another) full day off work, got childcare and drove 40 minutes to the Kia dealership for them to spend 4 hours running tests and tell me "you have two different sized tires on the front of your car". They then explained that driving like that for 2 weeks was very dangerous and could have caused extensive damage to my transmission. They suggested I get something in writing from tire discounters in case my transmission started having issues soon. I called the tire discounters store and let them know about the mistake and they told me to bring it in to get the correct tire (duh). When I walked in, I said who I was and Chip just took my keys and went and got the car. He never spoke with me about the mistake, offered any apology, nothing. After about an hour he comes back out and hands me my keys and say, nonchalantly "sorry about that". I asked him about the documentation and he scoffed and said "your check engine light would be on" "it's fine" "yours transmission is fine" and truly just dismissed me. He put in the system "will review if have transmission problem after 3000 miles. No problems at this time or codes in computer". It felt incredibly dismissive. This entire situation costs me so much personal time with work, driving, gas, and childcare, and I was not even really given any type of apology, much less compensation for their mistake. After leaving, I felt very frustrated by the whole situation so I reached out to the customer service line. I spoke with a nice woman named Zondra and explained my situation. She opened a customer complaint file for me and said a regional Manager would be reaching out to me in the next 72 hours and if I don't hear from them to let her know! That was last Wednesday. It is now Tuesday and I have emailed Zondra back and haven't heard from anyone. Overall, learn from my experience and choose somewhere else to spend the money we all have to in order to get our cars fixed. I understand people make mistakes and honestly had they just apologized to me and tried to make it right, I would go back because it's convenient, but clearly this company doesn't operate with its customers at the heart.

Apr 29, 2025 · Chelsey Herron