Suburban Ford Collision of Sterling Heights

For drivers in Sterling Heights, Michigan, and the broader metro Detroit area who find themselves in the unfortunate situation of needing auto body or collision repair, **Suburban Ford Collision of Sterling Heights** offers a trusted and comprehensive solution. As a specialized entity within the larger "Auto Repair Stations" category, this facility, located at **40333 Van Dyke Ave, Sterling Heights, MI 48313, USA**, focuses exclusively on restoring vehicles to their pre-accident condition with precision and expertise. It is a key part of The Suburban Collection, a network of dealerships and service centers renowned for their commitment to customer satisfaction.

The environment at Suburban Ford Collision of Sterling Heights is designed to alleviate the stress often associated with vehicle accidents and repairs. As a modern collision center, it boasts a professional and organized setting. While specific details about the waiting room or customer amenities are not explicitly highlighted in the provided snippets, the overall dealership environment of Suburban Ford of Sterling Heights, of which the collision center is a part, has been described as "clean and festive for the holidays" with comfortable waiting areas. The core of the collision center's environment, however, lies in its operational efficiency and the reassuring demeanor of its staff. Reviews consistently praise the "excellent customer service" and "excellent communication." Individuals like Shaun Vesley are highlighted for being "very good" and "very professional and thorough" in handling claims and keeping customers "up to date on everything that was happening with my car repairs." This emphasis on clear, consistent communication minimizes anxiety and provides peace of mind throughout the repair process. The facility is equipped with "state-of-the-art painting equipment" including "DeVilbiss down-draft painting booths," which indicates a clean, controlled environment crucial for high-quality paintwork.

As a dedicated "Auto Repair Station" specializing in collision repair, Suburban Ford Collision of Sterling Heights provides a full suite of services aimed at restoring damaged vehicles. Their offerings go beyond simple dent removal to encompass intricate structural and aesthetic repairs. Key services include:

• Comprehensive Collision Repair: They handle all types of accident damage, from minor dings and scratches to severe structural damage impacting the frame, body, and major components.
• Advanced Bodywork: This involves repairing or replacing damaged body panels to ensure a perfect fit and finish, crucial for vehicle integrity and appearance.
• Expert Paint Matching and Refinishing: Utilizing "color-matching computer software" and "DeVilbiss down-draft painting booths," they ensure that repainted areas perfectly match the vehicle's existing color, resulting in a seamless, factory-quality finish.
• Frame Straightening and Structural Repair: For significant impacts, they possess the equipment and expertise to repair and realign vehicle frames, ensuring the structural integrity and safety of the car.
• Genuine Ford Parts Usage: For Ford vehicles, they emphasize the use of Original Ford Parts, ensuring proper fit, function, and compatibility with modern vehicle safety and driver-assist systems. They also have access to genuine OEM parts for other makes and models.
• Certified Technicians: Their team comprises "highly skilled technicians" who are "OEM certified" and "ASE certified," guaranteeing that repairs are performed to the highest industry standards.
• Free Repair Estimates: They provide transparent, no-cost repair estimates, which are vital for insurance claims and budgeting. Their team assists with filing claims with major insurance companies to reduce customer hassle.
• 24-Hour Towing Services: Understanding that accidents can happen at any time, they offer round-the-clock towing services to bring damaged vehicles to their facility.
• Vehicle Pick-up and Delivery Services: To enhance convenience, they may offer services to pick up your vehicle for repairs and return it once completed.
• Lease Turn-in Repair: They can assist with repairing collision damage on leased vehicles to help customers avoid end-of-lease fees.

Suburban Ford Collision of Sterling Heights stands out due to several distinguishing features that contribute to its high recommendations:

• **Quality Workmanship:** The most emphasized feature is the "quality work" and "quality of auto repairs." Customers consistently praise the results, with comments like "Second car repaired at Suburban body shop. Both vehicles were repaired to as good as new" and "Great job guys! I really appreciate the wonderful work you done to my car to bring it back to life and look new again."
• **Certified Expertise:** The presence of "OEM certified" and "ASE certified" technicians provides a significant advantage, particularly for modern vehicles with complex systems. This specialized training ensures that repairs are not just cosmetic but also restore the vehicle's functionality and safety features.
• **Seamless Insurance Claim Handling:** The center's experience in working with "all major insurance companies" and their assistance in "filing claims" with providers streamline a typically complicated process for customers, reducing "red tape and paperwork." The commendation for Shaun Vesley's handling of a claim highlights this strength.
• **Transparency and Communication:** Customers appreciate the "excellent communication" and the use of "text updates of where your car is at in the repair process." This keeps clients informed and reduces anxiety during the repair period.
• **Commitment to Genuine Parts:** For Ford vehicles, their insistence on using Original Ford Parts ensures durability, proper fit, and compatibility with vehicle systems, a critical factor for maintaining vehicle value and safety.
• **Customer Convenience Services:** The availability of 24-hour towing and free estimates significantly eases the burden on accident victims, demonstrating a customer-first approach.
• **Reputation and Trust:** Being part of The Suburban Collection, a large and established automotive group, lends credibility and trust to the collision center's operations. Reviews from other Suburban Ford dealerships also mention positive experiences with the collision shop.

While specific flash promotions or discounts are not detailed, Suburban Ford Collision of Sterling Heights' primary promotional strength comes from its **reputation for quality, transparent processes, and customer service**. Their website often highlights reasons to choose them, emphasizing their quality work, fair pricing, and helpful team members. The network of Suburban Collision Centers collectively promotes their "highly sophisticated collision centers" that offer "transparency, convenience, and assurance."

Potential customers can easily contact Suburban Ford Collision of Sterling Heights through the dealership's main service or collision center phone numbers. Public information indicates a collision center phone number of **(586) 435-1908**. The main dealership, Suburban Ford of Sterling Heights, can also be reached for service at **(586) 434-0899** (as seen on CARFAX) or **(586) 467-5228** (as seen on Suburban Ford's location page) and for parts at **(586) 467-5178** or **(586) 268-8285**. The facility is located at **40333 Van Dyke Ave, Sterling Heights, MI 48313, USA**. Their typical operating hours for the collision center and service department are generally consistent with dealership hours, which are Monday-Friday (e.g., 7:00 AM - 4:00 PM or 9:00 AM - 8:00 PM for service) with Saturdays often closed, though it is always best to confirm directly. The ease of scheduling an appointment, the ability to get free estimates, and their direct handling of insurance claims collectively serve as significant promotional benefits for anyone in the Sterling Heights area in need of expert collision repair.