Stokes Hodges Kia Parts

Stokes Hodges Kia Parts, located at 5425 Jefferson Davis Hwy, Beech Island, SC 29842, serves as the dedicated parts department for Stokes Hodges Kia, a franchised dealership. Operating within the broader category of "Auto Repair Stations," this establishment not only supplies genuine Kia parts and accessories but also supports a full-fledged service center that performs a wide array of maintenance and repair services for Kia vehicles. They cater to Kia owners in Beech Island and the surrounding communities, including North Augusta and Augusta. The Parts Department can be reached directly at (803) 310-2852, which is also listed as their mobile phone number. The dealership as a whole can be reached at (803) 710-7070 for sales and (803) 675-7935 for service.

As an integral part of an authorized Kia dealership, Stokes Hodges Kia Parts distinguishes itself by offering only genuine Kia Original Equipment Manufacturer (OEM) parts. These parts are specifically designed, tested, and approved by Kia to ensure precise fit, optimal performance, and adherence to the manufacturer's quality and safety standards. This focus on OEM parts is a significant advantage for Kia owners seeking reliability and maintaining their vehicle's warranty. Beyond parts sales, the establishment functions as a comprehensive Auto Repair Station, with its service department performing the installation of these parts and offering all aspects of routine maintenance and complex repairs.

The environment at Stokes Hodges Kia, encompassing its Parts Department and Service Center, aligns with the typical standards of a modern automotive dealership. This generally includes a well-organized and clean facility designed for efficiency and customer comfort. The Parts Department itself would feature an inventory area for various Kia components and accessories, managed by knowledgeable staff who can assist in identifying and ordering the correct parts. The service area is equipped with multiple bays, specialized tools, and diagnostic equipment specific to Kia vehicles. A comfortable customer waiting lounge, often with amenities such as Wi-Fi, television, and refreshments, is typically provided for clients awaiting their vehicle's service. The overall atmosphere aims to be professional, streamlined, and conducive to providing a positive customer experience, reflecting Kia's brand image.

Stokes Hodges Kia Parts and its associated service center offer a comprehensive range of services and goods tailored for Kia vehicles.

Goods for sale primarily include:

• Genuine Kia OEM Parts: A comprehensive inventory of authentic parts, including engine components, brake parts, filters, batteries, belts, hoses, and more.
• Genuine Kia Accessories: A variety of accessories designed to personalize and enhance Kia vehicles, such as floor mats, cargo organizers, exterior styling elements, and technology upgrades.
• Tires: A selection of tires approved for Kia vehicles, often as part of a "Tire Center" offering.

Services offered are extensive and typical of an authorized dealership service center:

• Scheduled Maintenance: All factory-recommended maintenance services to keep Kia vehicles running optimally and to uphold warranty requirements.
• Oil Changes: Routine oil and filter replacement using Kia-approved lubricants.
• Tire Services: Tire sales, mounting, balancing, rotation, and repair.
• Brake Services: Comprehensive inspection, repair, and replacement of brake system components.
• Engine Diagnostics: Utilizing advanced diagnostic tools to pinpoint issues with the engine and other vehicle systems.
• Transmission Repair: Services ranging from fluid flushes to complete transmission overhauls.
• Battery Services: Testing, charging, and replacement of vehicle batteries.
• Wheel Alignment: Ensuring proper alignment for optimal tire wear and vehicle handling.
• Fluid Services: Checking and replacing various fluids (e.g., coolant, power steering, brake, transmission).
• Electrical System Diagnosis and Repair: Addressing issues related to the vehicle's electrical components.
• Recall Services: Performing any manufacturer-issued recalls on Kia vehicles.
• Warranty Repairs: Handling repairs covered under Kia's factory warranty.

The features of Stokes Hodges Kia Parts, as part of the broader dealership, are multi-faceted. A primary feature is the assurance of receiving genuine Kia OEM parts, which are backed by Kia's warranty (typically 12 months/12,000 miles for replacement parts installed by an authorized dealer). This provides a level of confidence and compatibility that aftermarket parts may not. Another key feature is the presence of factory-trained and certified Kia technicians in the service department. These technicians possess specialized knowledge and access to proprietary diagnostic equipment and repair procedures specific to Kia vehicles, ensuring high-quality and accurate service.

Customer reviews present a mixed picture of the overall dealership experience, which inherently impacts the perception of its parts and service departments. While there are numerous positive reviews praising "friendly professional customer service," "fast professional high-quality" service, and efficient oil changes, a significant negative review specifically highlights a severe issue related to a sales transaction. This particular review describes a "sales guy" who allegedly "notoriously lied" to the customer, leading to a purchase with "30,000 negative equality" and a payment schedule that was misrepresented. The customer felt trapped in a vehicle they couldn't afford and accused the sales person of prioritizing a sale over the customer's financial well-being, even allegedly threatening credit repercussions and demanding payment despite having no car. While this specific review pertains to sales rather than parts or direct repair, it creates a general impression of the dealership's ethical practices and customer care, which can influence how potential customers view all departments, including parts and service.

Regarding promotional information, dealerships typically offer various incentives for both their parts and service departments. While specific, active promotions are not provided in the given review, Stokes Hodges Kia's official website or direct communication would likely detail current "Parts Specials" and "Service Specials." Common promotions include:

• Discounts on genuine Kia parts (e.g., brake pads, batteries, filters).
• Special pricing on common maintenance services (e.g., oil change packages, tire rotations, alignment checks).
• Rebates on tire purchases when installed at the dealership.
• Seasonal service specials (e.g., winter check-ups, summer A/C services).
• Coupons for specific repairs or parts.
• Online ordering for parts, sometimes with pick-up or shipping options.

These promotions are designed to attract customers and provide value for their automotive needs. The dealership's overall online presence also serves as a form of promotion, showcasing their inventory, service capabilities, and positive customer testimonials, though it's important to weigh these against any reported negative experiences.

In conclusion, Stokes Hodges Kia Parts, located at 5425 Jefferson Davis Hwy, Beech Island, SC 29842, and contactable at (803) 310-2852, is the official parts department of Stokes Hodges Kia. It functions as a comprehensive Auto Repair Station, providing genuine Kia OEM parts and a full range of services performed by factory-trained technicians. While many customers praise the service department's efficiency and friendly staff, a severe negative review concerning a sales transaction raises concerns about integrity and customer experience at the dealership level. For local users in the Beech Island and surrounding areas seeking authentic Kia parts or professional service for their Kia vehicles, Stokes Hodges Kia Parts offers brand-specific expertise and products. However, potential customers might consider inquiring thoroughly and exercising caution, especially concerning any high-value transactions, given the mixed nature of the broader dealership's customer feedback.