Stivers Ford Service

Welcome to Stivers Ford Service, your reliable Auto Repair Station located at 1450 E Hickman Rd in Waukee, Iowa. As an integral part of the Stivers Ford dealership, our service center is dedicated to providing exceptional automotive maintenance and repair services to the local community and beyond. With a strong emphasis on customer care, clear communication, and efficient service, Stivers Ford Service aims to be your trusted partner in keeping your vehicle running smoothly and safely.

While the provided customer reviews primarily focus on the vehicle purchasing experience at Stivers Ford, they also offer valuable insights into the dealership's overall commitment to customer service, which extends to their service department. One long-term customer, who has been loyal for nearly a decade, specifically recommends Stivers Ford for their "exceptional service," highlighting the "outstanding, small-town-style care" found within a larger city dealership. This suggests that Stivers Ford Service prioritizes building lasting relationships with their customers and providing a personal touch often associated with smaller, community-focused businesses.

The services offered at Stivers Ford Service encompass a comprehensive range of automotive maintenance and repair needs. As an authorized Ford service center, they are equipped with the expertise, tools, and genuine Ford parts necessary to properly care for your Ford vehicle. This likely includes routine maintenance such as oil changes, tire rotations, brake inspections and repairs, fluid flushes, and scheduled maintenance based on your vehicle's mileage. Additionally, their trained technicians are capable of diagnosing and repairing more complex issues, ensuring that your vehicle receives the highest standard of care.

A recurring theme in the customer feedback is the excellent communication provided by the Stivers Ford team, including the service department. The loyal customer specifically praised their diligence in "scheduling appointments, maintaining clear communication, and keeping me informed of any additional findings" on their vehicle. This transparency is crucial for building trust between the service provider and the customer. Furthermore, the customer appreciates that Stivers Ford Service "never proceeds with additional services without first getting my consent," ensuring that you are always in control of the repairs and costs associated with your vehicle's maintenance.

Following the completion of service, the team at Stivers Ford Service takes the time to thoroughly explain the work that was done. The customer noted that they "always take the time to go over the results in detail," ensuring that you understand the services performed and any recommendations for future maintenance. This commitment to clear and comprehensive communication helps to empower customers and build confidence in the service they receive.

Efficiency is another standout quality highlighted in the reviews. The customer who typically waits in the "comfortable waiting room" while their vehicle is being serviced consistently notes that Stivers Ford Service delivers on their promised timelines. This respect for the customer's time is a significant aspect of their service philosophy. The mention of specific individuals, John and Alan (with an apology for potential misspelling), who "always take great care" of the customer's vehicle and whose "familiar faces" are reassuring, further emphasizes the personalized and consistent care provided by the service team.

While the provided information does not detail the specifics of the service center's environment, the mention of a "comfortable waiting room" suggests that Stivers Ford Service aims to provide a pleasant and accommodating space for customers while they wait for their vehicles. As part of a larger dealership, the service center likely benefits from modern facilities and equipment necessary for efficient and high-quality automotive repairs. You can likely expect a professional and organized environment where your vehicle will be serviced by skilled technicians.

The features of Stivers Ford Service include their status as an authorized Ford service center, providing access to genuine Ford parts and factory-trained technicians. Their commitment to clear and consistent communication, ensuring customers are informed and involved in the service process, is a significant advantage. The emphasis on efficiency and delivering on promised timelines demonstrates respect for customer's time. The personalized care, as highlighted by the mention of specific service team members, fosters trust and loyalty. The comfortable waiting area adds to a positive overall customer experience.

Currently, there is no specific promotional information for Stivers Ford Service mentioned in the provided reviews. For any current service specials, discounts on maintenance packages, or promotions on specific services like oil changes or tire rotations, it is recommended to contact Stivers Ford Service directly at (515) 987-3697 or +1 515-987-3697. Their service advisors will be able to provide you with the most up-to-date information on any available offers.

Located at 1450 E Hickman Rd in Waukee, IA, Stivers Ford Service is easily accessible to residents in Waukee and the surrounding areas. Their dedication to providing exceptional service, clear communication, and efficient repairs makes them a trusted choice for Ford owners and potentially owners of other makes and models seeking reliable automotive care. The positive testimonials from long-term customers underscore their commitment to building lasting relationships and providing a high level of satisfaction.

In conclusion, Stivers Ford Service in Waukee, IA, stands out as an Auto Repair Station committed to providing exceptional and efficient service. Their focus on clear communication, respecting customer's time, and delivering personalized care has earned them the loyalty of their customers. As an authorized Ford service center, they offer the expertise and genuine parts needed to properly maintain and repair your vehicle. For those seeking a reliable and trustworthy auto repair experience in Waukee, contacting Stivers Ford Service is highly recommended.