Spaanstra Bros Automotive

These guys are just around the corner from my place which is awesome. What's extra awesome, is that they are fantastic at what they do. I've gone and got my brakes checked and fixed twice now, and the prices are extremely fair. I even asked my old car guy and he said they're very fair. The first time I was there, they were able to diagnose a much bigger problem in time for me to get it fixed. And this second time, my brakes have never worked so good. Only got good words for them

Nov 01, 2024 · Zach Forsleff

So my partner and I have both come to this shop in earlier in the year. Both of us had cars that weren't worth repairing and we were given honest advice. Fair warning you'll be charged for the pop the hood in the parking lot check- and if you're used to mechanics that won't charge you for that it might be a shock. That's not the issue though, the rating comes from differences in how I was treated (as someone who probably didn't seem like they knew much about cars) and how my partner (a person who clearly knows about cars) was treated. The mechanic offered to call a scrap yard for me, and when I asked if I'd get any scrap value from that (I expected a 20-40% convenience fee of the remaining value after the bill was settled or something)I was told that since I owed them ($40-for the parking lot inspection) I would not. When I said I was aware of how much more than $40 a scrapped car usually went for so I would prefer to call myself, I was quickly and tersely sent on my way with no information and a "please get it towed before the snowstorm tonight". It felt like they were implying that I would get around $40 in scrap, that they were hoping I didn't know that there was probably about $150-200 of scrap value after the debt was settled and they could pocket the difference. Then I learned that my partner was given the name of a reputable business and number to call, and did not get this "offer". It felt like they saw me as a target and were mad I knew what the better option was, were done being helpful, and a sudden shift in tone that made me feel like the mechanic thought it served me right to leave me googling reputable scrap yards with a tight deadline. So yeah, given the difference, I kinda don't feel like I can trust this shop. Maybe we had different mechanics, but I still feel like someone tried to take advantage of me. I know I won't be full on scammed and they're a good option if close is the biggest priority, but what happened feels close enough to dishonesty for me to consider this shop a last resort. Oh and the scrap value was $250, for the record.

Jun 08, 2023 · Audrey Jordan

The wonderful people of Spaanstra's repair shop are a diamond of a rough. These people, Randy, Thomas and the gang are integrity to the enth degree. Trustworthy, dependable and kind! If you get a chance you have to give these wonderful people a chance to help you get your vehicle back on the road I highly recommend them.

Feb 26, 2024 · Bruce Towne

Good guys work here. They do the work and don't try to do more than what is necessary and inform you about it. They even have helpful tips and solutions if your budget is tight. My family has been going to them and I will continue too. Haven't had an issue yet.

Jun 06, 2024 · PinkMahn

I should note that this happened multiple years ago, but I still get frustrated when I drive past the shop and remember what happened. I finally felt compelled to write a review after a great experience elsewhere. I had taken my car here and paid a lot of money for engine work, then my car ended up dying on the s-curve very shortly thereafter. I had it towed to them, only to be told the belt broke and ruined the engine. It seemed really weird, and when I asked questions like how all that engine work was done and the poor condition of my belt wasn’t noticed, they became highly defensive. I decided to have the car towed home until I could figure out what to do. (I ended up having it scraped). I hired a professional tow truck to pick my car up. They were going to arrive after-hours, and I coordinated with the shop to have the car unlocked. Thankfully I showed up before the tow as the car wasn’t unlocked - I’d have hated to pay the tow company for that. Though frustrating, I understand mistakes happen, so I called the shop the next day and explained what happened. Arrangements were again made to have the car unlocked. But AGAIN I showed up early and the car was locked! I could see there was a light on inside of the shop, so I pounded on the doors and windows like an insane person until someone finally answered. I didn’t get so much as an apology, and was treated like an inconvenience they had to deal with. I gave two stars as I had previous work done before all of this, and didn’t have any problems. I now take my car into the dealership for work - even though it’s more expensive, it’s worth it to not have to buy a new car.

Sep 05, 2023 · Courtney Upchurch