Community Automotive Repair

My experience with my LR4 has been a mixed bag, but the most frustrating issues have come from incompetent repair shops. I've taken my vehicle to several shops, and each has created new problems rather than solving the existing ones. While this particular shop hasn't outright broken my vehicle, their lack of attention to detail and diagnostic capability is deeply disappointing. They rely too heavily on computer readouts and fail to listen to customer concerns. For a shop charging over $250 an hour, I expected a far higher standard of service. For instance, they once failed to diagnose a blatant coolant leak despite my car leaving massive puddles every time I drove it. Even after keeping the vehicle for several weeks, they claimed they couldn't replicate the issue. It wasn't until I insisted they look again that they "miraculously" found the leak. More recently, I asked them to investigate an air suspension leak caused by a hack job from another shop. Unfortunately, this turned into another ordeal. Despite my clear instructions—including photos highlighting specific areas to inspect—they assured me there was no leak and instead blamed the issue on a failing compressor. They even confirmed this over phone calls and texts. Yet, less than a block after leaving their shop, the suspension fault light reappeared. My partner and I spent more time squeezing the vehicle into our small garage than it took to identify the actual problem ourselves. Within 40 seconds of removing a wheel and spraying soapy water, we found the exact leak I had tried to have them find. I've attached the photo I sent to them when I desperately tried to have them do actual diagnostic work. Their inability to perform a basic visual inspection or follow simple diagnostic steps is hard to excuse. Had I agreed to their $1,800 estimate to replace the compressor, the issue would still have remained unresolved. Instead, I spent a few hours and $39 on a new line and fixed it myself. While my experience may not reflect everyone's, the repeated lack of competence and attention to detail has been enough for me to decide never to return. I’m sure they’ll be just as relieved to hear that. Good luck if you decide to trust them with your vehicle—you’ll need it.

Dec 05, 2024 · Keith Remelts

I recently purchased a used 2006 Volvo S40 and was looking for a reputable shop in GR that could work on it. Madison was super helpful and responsive, but couldn't get me in for a few weeks, so he referred me to Brian at their West River location. Brian got me in right away, and while the repairs were more than I expected, Brian kept me in the loop the entire time. He was extremely professional, honest and easy to work with. He is amazing at his job as I overheard him a couple times working with other customers as well. Josh, the technician did an amazing job as well. My S40 is running great! Kudos to both of them!!!

Dec 13, 2024 · Matthew Wehrmeyer

Rip off prices. I ended up getting quotes around $60-$80 for my mud flaps at other places. I installed the grille myself. The labor was not even hard for me. You would think the estimate here would be more than the mud flaps?! I went to muffler man for my exhaust for $120. Still high and I could have actually done that myself if I had the tools. It was only two bolts worth of work. West side garage did offer to replace the axelback for $70 but I was impatient and just wanted it done since they were already booked. And they couldn’t even tell me why their prices were so outrageously high. If you’re old and rich and know absolutely nothing about cars and want to feel “cool” then this might be the right place for you.

May 12, 2024 · Robby Thompson

Hands down the Best and most Ethical shop I’ve ever been to and it’s not even close. They have fixed numerous “mystery gremlin” diagnostic type jobs that other shops and dealerships couldn’t figure out themselves. More importantly they always find the problem and will do whatever it takes to get there. Every other shop and dealership I’ve been to they give you their best “guess” and then charge you labor and start throwing parts at your car just so they can tell you “well we fixed one “issue” but not the issue you brought in for so we’re thinking this is what you need now.” They show care in their work and are always very compassionate and respectable. Numerous times they have tried to save me money by giving me alternate methods to fixing a problem. Another thing other shops and the Sharpe BMW dealership have never done for me. They always want to start with whatever costs the most money cause that service agent cares way more about his bottom line than your financial situation. Meant to keep this short and sweet but just wanted to make this clear. If you want genuinely good people who are highly qualified and show care in their work. This is where you go. Last note. I have always went through the service advisor Dave Conley for the last 12 years and I’ve sent multiple friends and family members to him. In my mind he personally puts Community Auto on the map and he’s the first and last person I ever want to trust with my vehicles simply because he cares and has ALWAYS done right by me. Not to say the other service advisors aren’t great but he’s the only one I can vet from personal experience. Thank you CAR!! Cars they’ve worked on for me: 1999 740iL, 2001 A8L, 2002 745i, 2005 A8L, 2013 750Li

Oct 07, 2024 · DrivingChill

I dealt mainly with Madison in the office. She was incredibly helpful, friendly, and communicative. The work was done quickly and efficiently, and for a better price than I'd had quoted elsewhere. I'd recommend them to anyone needing work done on their car!

Aug 16, 2024 · Carly Storrer

Amazing experience at Community Automotive! They replaced a transmission on my Honda Pilot and it drives like it is new. My service advisor, Dave, was fantastic and kept me apprised and updated along the way. I paid about 1/2 of what the dealership was asking. It’s geat to have an honest auto shop for my future needs.

May 11, 2025 · Matt Tichon

I've been going to community auto for almost a year now and they are always so easy and stress free to work with. They did a full transmission replacement on my Subaru crosstrek and just recently they helped to repair errors done by a different shop. Madison especially has gone above and beyond helping to coordinate with the other shop and is always so helpful and kind. I'd recommend them to anyone needing work done!

Apr 18, 2025 · Brandy Laughlin

This was my first time going to Community Automotive Repair, and it was a great experience! I felt like they did a thorough inspection on my vehicle and very clearly laid out what were the absolute necessary fixes - like your car is going to die on you if you don't get these things fixed - and what were optional fixes but would be good for my car, and what we're absolutely not necessarily essential fixes. They let me do all the choosing and just laid out my options. They just did a great job with everything! Dave is amazing!

Mar 01, 2025 · Heather Osterink

I had scheduled my appointment, and it was so nice to be welcomed by name when I walked in the door. Service is thorough. Payment link super easy to use. Friendly shuttle driver took me to work across town, that is such a bonus!!

Mar 29, 2025 · RACHAEL SEVEN