Smith Family Tire & Automotive

I called late Thursday evening hoping to get a wheel alignment before driving from Asheville to Ohio for the holiday. The lady who answered was very nice, but explained that she had been told not to book any more jobs prior to the holiday. I could hear in her voice that she wanted to help me. She offered to have me leave the car for a full day Friday, but I could not do that because it is my only transportation. I told her I could show up at sunrise if she could help me. She went to the boss and advocated for me and then told me to be there Friday morning at 8:00. I arrived at 7:47 am and the door was open. The gentlemen who helped me was expecting me. By 8:10 am they had me on the alignment rack. I read the negative reviews below and it does not sound like the same place. These people are nice, friendly, helpful, and prompt with a family environment. I was referred here by another tire store who said the alignment technician here was the guru of wheel alignments. I appreciate them very much for fitting me in to the busy pre-holiday schedule. They have my 100% endorsement!

Dec 20, 2024 · Robert B. Wareham

I went to Smith Family Tire & Automotive on a referral from a coworker to have my starter motor replaced. I called ahead to drop off the car, but when I got there they didn't seem friendly toward new customers. I don't know if they had just been burned that day or something, but I was to pay upfront and they would not accept a credit card. I was not told this over the phone and was surprised when I arrived to drop off the car. I presented a check from my bank USAA, but they would only accept a local bank check or cash. Eventually they reluctantly accepted my check as that was all I had at the time. The work was done on time and I have no complaints about the job done, but I did not feel welcome there and will not be back.

Aug 17, 2024 · Ricky Brown

I was told that the charcoal canister for my 2007 Ford truck was cracked / leaking by Smith Family Tire. It would not pass inspection. Smith Family Tire could not find a new part. They found a used one with 120,000 miles on it. My truck has low mileage with less than 36,000. I told them I didn't want a used part. I found a new canister, paid for by me and delivered to my house for $361.42. I took it to Smith Family Tire and they installed it for $138.60. That was a total of $500.02. That was not the problem. They found a broken wire at the fuel tank pressure switch and repaired it for a additional $99.00. So all together I had $599.02 for a $99.00 job. I told the woman that took my money that guess I paid for a canister that I didn't need, she had no response but to take my money. I am retired and don't have money to waste. I will never recommend this place. After I got it home I had to loosen it up and put a pad between it and the frame like the original had. I wished I had read the reviews starting from the lowest first.

May 21, 2024 · Mike Todd

Awesome place! Very polite, efficient and knowledgable. Also, they have great prices!!I would not go anywhere else for my tires or tire repairs!

Aug 16, 2024 · Susan Moore

Been doing business with these guys for a couple of years now! If you’re looking for somebody that’s does a great job and does it in a timely manner check these guys out. But most importantly extremely honest.

Feb 27, 2018 · Allan Pack

Great price, great people, great shop, and let me tell you, hands down the nicest bathroom I have ever seen in a shop. I know, I know, I went to get a tire change, but anybody that will take their time to make the bathroom this nice has got to run a good business. This is the first time I have been to this shop and I will be back.

Oct 21, 2019 · Nathan Jones