Six Mile Auto & Tire

**Six Mile Auto & Tire**, located at **20000 W McNichols Rd, Detroit, MI 48219, USA**, operates within the "Auto Repair Stations" platform category, primarily focusing on tire sales and installation, alongside other general automotive services. They can be reached by phone at **(313) 693-4949** or via mobile at **+1 313-693-4949**. For local users in Detroit, understanding the nature of their services and the experiences of past customers is crucial when considering this establishment for vehicle maintenance or repair.

Regarding the environment at Six Mile Auto & Tire, based on the provided customer reviews, it is clear that the focus is on a functional and operational auto shop setting. While there are no explicit details about a welcoming waiting area or high-end aesthetics, the reviews describe a direct service interaction, implying a typical auto repair shop environment. This would generally include a service bay where tire installations and other repairs are performed, and a counter area where customers interact with staff. The nature of the complaints, specifically concerning the quality of work rather than the physical premises, suggests that the environment is secondary to the outcome of the service. A tire shop environment prioritizes efficiency in handling vehicles, space for tire storage, and specialized equipment for mounting, balancing, and repairing tires. The interactions described suggest a direct and transactional approach to customer service, focused on getting the job done.

Six Mile Auto & Tire's core services, as indicated by its name and customer feedback, primarily center around **tire sales and installation**, including both new and **used tires**. Customers specifically mention getting "two used tires put on the front of my truck," confirming this as a key offering. Beyond tire services, as an "Auto Repair Stations" establishment, it can be inferred that they likely offer other general automotive repair and maintenance services. Common services at such facilities typically include **tire rotation and balancing, flat tire repair, wheel alignment, brake inspections and repairs, oil changes, and possibly other basic vehicle diagnostics and repairs**. The nature of the complaints, revolving around improper lug nut tightening and a tire detaching from the rim, directly pertains to tire installation procedures. This highlights that tire-related services are a significant part of their operations, requiring precision and adherence to safety standards. The provision of used tires also caters to a specific market segment looking for more economical options for their vehicle's tire needs.

The features of Six Mile Auto & Tire, as gleaned from the provided reviews, present a mixed picture. On the one hand, the shop offers the convenience of providing **used tires**, which can be an attractive, cost-effective solution for many vehicle owners. The ability to "put on the front of my truck" on the same day suggests a certain level of **availability and potential quick service** for tire installations. However, the most prominent features highlighted in the reviews are negative, focusing on significant issues with the quality of work and customer dispute resolution. Key negative features include: **improper installation procedures**, as evidenced by lug nuts not being correctly tightened and resulting in a tire detaching from the vehicle while driving. This points to a potential lack of adherence to critical safety protocols during service. Another concerning feature is the **response to customer complaints**. The owner's initial reaction, "If it were us, the tire would've came off instantly. But I will see what I can help you with," suggests a reluctance to take immediate full responsibility or acknowledge the severity of the alleged error directly. Furthermore, the comment "They didn't listen and follow directions, and because of it my tire came off the rim while driving" points to potential communication breakdowns and a failure to meet customer expectations or proper service protocols. The cost implication for the customer ("that would have cost me more than the $130 I had to pay for a whole new tire" to bring it back) also suggests a lack of robust warranty or satisfaction guarantee that covers the cost of subsequent repairs due to initial service failures. These features, particularly the negative aspects, are critical for potential customers to consider.

Given the nature of the provided customer reviews, explicit promotional information for Six Mile Auto & Tire is not available. The reviews do not mention any specific deals, discounts, or loyalty programs. For a business within the "Auto Repair Stations" category, word-of-mouth and customer satisfaction are often the most powerful forms of promotion. In this instance, the strong negative feedback about critical safety failures and unsatisfactory customer service responses would significantly impact any positive promotional efforts. While they offer the service of providing used tires, which is a value proposition in itself for budget-conscious consumers, the associated risks highlighted by the reviews might deter potential customers. Without specific promotional campaigns or positive testimonials to counteract the negative experiences, the primary "promotional" message derived from the available information leans heavily towards caution regarding the quality and safety of their service. Businesses typically rely on positive customer experiences, transparent pricing, and reliable service to build a strong reputation and attract new clients. In the absence of such positive indicators in the provided information, the shop's ability to promote itself effectively would likely be challenged by the public record of these concerning incidents. Therefore, potential customers should proceed with caution and perhaps seek further information or consider alternative providers based on the severity of the issues reported.