Detroit Quality

Detroit Quality, located at 20735 Grand River Ave, Detroit, MI 48219, USA, is listed within the "Auto Repair Stations" platform category. This classification typically implies the provision of various automotive services, including repairs, maintenance, and potentially towing. They can be contacted via phone at (313) 693-9035 or +1 313-693-9035. However, based on the readily available customer reviews, it is imperative to provide an objective introduction that reflects the experiences reported by the public.

The environment surrounding Detroit Quality, as described by customers, appears to be characterized by highly problematic and non-transparent practices, particularly concerning their towing and billing procedures. Instead of a typical auto repair shop environment focused on vehicle diagnosis and repair, the customer accounts suggest an operation that engages in unsolicited towing and potentially fraudulent billing. The environment, from a customer's perspective, is one of distress and subsequent frustration, where communication is reportedly poor and actions are taken without proper authorization or clear pricing. This contrasts sharply with the expected professionalism and ethical conduct of an auto repair station.

The services associated with Detroit Quality, as per the customer reviews, primarily involve towing services, specifically at accident scenes. However, the nature of these services is highly contentious. Customers report instances where Detroit Quality drivers arrived at accident sites, took possession of vehicle keys, and then allegedly proceeded to bill insurance companies for towing and storage without actually performing the service or when the vehicle was towed by another party (e.g., the police). There are also reports of the business refusing to release vehicles to the owner's chosen collision shop, attempting to impose exorbitant charges for minimal or unperformed services. This suggests a pattern of behavior that deviates significantly from standard, ethical towing and auto repair practices.

The features of Detroit Quality, based on the provided customer feedback, are unfortunately negative. A prominent feature highlighted by customers is the alleged unauthorized possession of vehicle keys and the subsequent difficulty in retrieving them, sometimes taking "4 days." Another critical feature is the reported practice of sending "audacious" and "ludicrous" bills to insurance companies for services that were "NEVER hooked, lifted, towed, or stored." The term "scan artists" and "THIEVES THIEVES THIEVES" are used by customers to describe their experience, indicating a severe lack of trust and integrity. The refusal to release vehicles unless exorbitant fees are paid is also cited as a distressing feature of their operation. These accounts paint a picture of a business whose features are associated with predatory and deceptive practices rather than reliable automotive service.

Regarding promotional information, there is no positive promotional information available based on the provided customer reviews. Instead, the customer feedback serves as a stark warning to potential users. The reviews explicitly advise, "NEVER DO BUSINESS WITH THEM," "RUN AWAY FROM THEM," and "RUN." These statements function as a strong negative promotional message, urging local users to avoid engaging with Detroit Quality. While legitimate auto repair stations typically promote their expertise, customer satisfaction, and fair pricing, the online sentiment for Detroit Quality is overwhelmingly negative, focusing on alleged misconduct, overcharging, and lack of transparency. For any local user considering their services, the existing public information strongly cautions against it, emphasizing the risk of financial exploitation and significant inconvenience.