Service Department at Dewey Ford

For Ford owners and other vehicle operators in Ankeny, Iowa, and the surrounding communities, the Service Department at Dewey Ford, located at 3055 SE Delaware Ave, Ankeny, IA 50021, USA, is part of a larger automotive dealership providing services within the Auto Repair Stations category. Dealership service departments typically offer a range of maintenance and repair services, often with certified technicians and access to Original Equipment Manufacturer (OEM) parts. However, recent customer experiences, as reflected in online reviews, provide a mixed perspective on the service provided at this location.

While specific details about the service department's physical environment are not extensively described, dealership service centers generally include a customer reception area where vehicle owners can check in for their appointments, discuss their service needs with advisors, and wait for their vehicles to be serviced. The service bays themselves are typically equipped with specialized tools and diagnostic equipment necessary for working on a variety of vehicles, particularly Ford models. The presence of a mobile service truck, as mentioned in one review, suggests that Dewey Ford offers some level of off-site service for certain issues.

The services offered by the Service Department at Dewey Ford likely encompass a comprehensive range of vehicle maintenance and repair options, typical of a dealership service center. These may include:

• Routine Maintenance: Such as oil changes, tire rotations, fluid checks and top-offs, filter replacements, and scheduled maintenance services as recommended by the manufacturer.
• Warranty Repairs: Handling repairs covered under Ford's factory warranty.
• Recall Services: Performing any necessary repairs related to safety recalls issued by Ford, free of charge to the vehicle owner.
• General Automotive Repair: Addressing a wide range of mechanical and electrical issues, including brake service, engine repair, transmission service, and more.
• Diagnostic Services: Utilizing specialized equipment to diagnose complex vehicle problems.
• Parts Replacement: Using genuine Ford OEM parts for repairs and replacements.
• Mobile Service: As indicated by one review, offering on-site service for certain issues, potentially for minor repairs or maintenance.

However, the limited customer feedback available online paints a concerning picture regarding the execution and follow-through of these services. One customer reported an oil change that resulted in a leak upon returning home. While the service department did dispatch a mobile service truck to resolve the immediate issue by replacing the filter and adding oil, the promised follow-up to clean the oil spill on the driveway never materialized. This lack of follow-through reflects poorly on their customer service and commitment to resolving issues completely.

Another customer shared a significantly negative experience related to the purchase of a new vehicle. The vehicle was delivered with a missing piece in the front grill, which was brought to the dealership's attention shortly after purchase. The customer was directed to the service center, where staff indicated they would follow up. Despite multiple attempts by the customer via email and phone, no returned communication was received. This lack of responsiveness and failure to address a defect in a newly purchased vehicle raises serious concerns about their post-sales service and customer care.

The features one might typically expect from a dealership service department, such as certified technicians and genuine OEM parts, are not directly commented on in the provided reviews. However, these are generally standard offerings at authorized service centers. The availability of a mobile service unit could be seen as a convenient feature for certain types of service needs.

The primary concern arising from the available information is the apparent lack of consistent and reliable customer service, particularly in terms of follow-up and resolving issues promptly. While the initial response to the oil leak (dispatching the mobile service) was positive, the failure to complete the promised clean-up detracts significantly from the overall experience. Similarly, the complete lack of follow-up regarding the missing part on a new vehicle is unacceptable and indicates a serious breakdown in communication and customer care processes.

Given the limited and negative nature of the recent feedback, it is difficult to ascertain any current promotional information for the Service Department at Dewey Ford. Typically, dealership service centers may offer various promotions to attract customers, such as:

• Oil Change Specials: Discounted rates or package deals for oil and filter changes.
• Seasonal Service Packages: Promotions on services relevant to the current season, like winterization or summer maintenance checks.
• Tire Promotions: Discounts on new tires or special offers on tire services.
• Parts Discounts: Coupons or discounts on specific genuine Ford parts.
• Service Coupons: Percentage-off or dollar-amount savings on service bills.
• Multi-Service Discounts: Reduced pricing when multiple services are performed at the same time.
• Loyalty Programs: Rewards for repeat service customers.

However, in light of the reported customer service issues, potential customers might be hesitant to engage with any promotions without assurances of improved service and follow-through. It would be advisable for local users considering service at Dewey Ford to proceed with caution and perhaps seek recent, broader feedback from other sources to get a more comprehensive understanding of their current service quality.

In conclusion, while the Service Department at Dewey Ford in Ankeny, IA, is positioned as an authorized service provider within the Auto Repair Stations category, recent customer reviews raise significant concerns about their customer service and follow-through. The issues reported include a failure to complete a promised service (driveway clean-up after an oil leak repair) and a complete lack of response to a defect in a newly purchased vehicle. Potential customers should be aware of these recent experiences and may want to seek further information before entrusting their vehicle service needs to this location. The availability of a mobile service unit is a potential benefit, but it is overshadowed by the reported shortcomings in customer care.