Sam's Club Tire & Battery

I have a sams membership card so called them when pricing tires and was transfered to an out of country call center. The guy offered 1 tire in stock and 1 to order. I asked about others on the website and he said they didn't carry them. Big companies that use foreign call centers don't deserve local business.

Sep 12, 2024 · B B

Bought two tries and wasn't told they don't rotate the worse tires to the back that they charge and I said most do that when you buy to tire completely and he said rudely we ain't like other tire shops and I asked about how long he said 30 min to one hour and there was three bays and one car in the bay area and I can see why they ain't like other tire shops this experience at Sam's club Asheville has made sure it will be my first and last time buying tires here

Dec 19, 2024 · Brandon Hensley

So my experience was a comedy of errors on my end. I ordered online and managed to order the wrong tires - always do a final check. From Sam's end of things, the guys were incredibly patient and kind. Getting the right tires ordered was a breeze and the young man who helped me (I should have gotten his name, but didn't) was attentive and perhaps the kindest soul I've ever seen in a big box store / auto shop. When I went in for the installation, the shop was a little busy, but Dominic and crew were friendly and helpful. They seem like a real team. Be aware that if you want tires installed, they are booking appointments about a week to 10 days out. With an appointment, my 4 tire install was done in about an hour. It takes about 3 days per the app for tires to arrive and they will call you to schedule when they get your tires. If they have what you need in stock, you can be worked in, but appointments take priority, so you may be waiting for a while. Overall, I got a great deal on a nice set of tires and everything is going great. I didn't need them urgently, so it was no problem to schedule ahead of time. The staff was easy to work with and made me feel at home. Edited to say: After reading some of the other reviews about waiting at the desk, look to see if there is a Q code in a frame at the register. Scan with your smartphone camera and tap the yellow link that comes up. That will notify staff that a customer is waiting.

Jul 10, 2022 · Angie D

Had a 9 am appointment to have 4 new tires put on. The guy who got me ready was a little aggravated he was there by himself but luckily it wasn't busy. So the check in goes without a hitch. They get my car in the bay right away. I do a little shopping thinking my car should be at least half done. Nope. This guy Dominic is the worst. The slowest tire change I've ever seen. 2 hour tire change. I will never use their tire service again because of this guy. I now know why the other guy was so agitated.

Jun 12, 2019 · Brian Myers

Asked the mechanic on the parking lot while he was parking carts if I could get a set of wipers installed on my vehicle. He states he couldn't say for sure didn't know how many were in front of me. I informed him that I would go in and check. I went in the front entrance straight to the desk and waited for aprox 10 to 15 minutes while he and the manager stood in the back laughing and talking. Another customer shows up and waits for another 5 minutes and goes beating on the window to get the manager to come to the desk. So after about 45 minutes with no one in line I finally got my windshield wipers. VERY POOR SERVICE!

Oct 28, 2018 · M C