S&H Automotive

(18 reviews)

Auto Repair Stations Virginia Montgomery County Christiansburg Radford Street

Montgomery County . Virginia

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Reviews

+1 540-382-7396
www.facebook.com
1205 Radford St, Christiansburg, VA 24073, USA

Operating Hours

Monday 7:30 AM - 5:00 PM

Tuesday 7:30 AM - 5:00 PM

Wednesday 7:30 AM - 5:00 PM

Thursday 7:30 AM - 5:00 PM

Friday 7:30 AM - 5:00 PM

Saturday Closed

Sunday Closed

S&H Automotive Introduce

When considering automotive repair services in Christiansburg, VA, local users often rely heavily on the experiences and feedback of other patrons. In the context of "Auto Repair Stations," businesses are expected to uphold standards of transparency, integrity, and professional conduct. S&H Automotive, located at 1205 Radford St, Christiansburg, VA 24073, USA, has drawn significant and highly critical commentary from a recent customer, which warrants a detailed, objective presentation for potential clients.

Based on the provided customer reviews, the operational environment and the approach to service at S&H Automotive are portrayed in a concerning light. While a physical auto repair shop typically features service bays for mechanical work, diagnostic equipment, and a customer reception area, the critical feedback focuses less on the tangible environment and more on the intangible aspects of customer interaction and business practices. The narrative suggests an environment where verbal agreements may not be honored, leading to unexpected charges and a lack of clear communication. The expectation of a professional and trustworthy setting, where customers feel respected and their inquiries are handled with care, appears to be fundamentally challenged by this account.

The services mentioned in the reviews revolve around vehicle inspection and the possibility of significant structural repair, specifically addressing a "rusted frame" on a Toyota Truck. This type of service, which involves assessing severe damage that can lead to a "Rejected Sticker" during a state inspection, requires a high degree of diagnostic capability and, critically, transparent communication regarding repair feasibility and associated costs. In general, auto repair stations like S&H Automotive would typically offer a range of services from routine maintenance to complex mechanical and structural repairs. However, the specific interaction described raises questions about the clarity of their preliminary assessment process and their fee structure, particularly concerning estimates for repair work.

The features of S&H Automotive, as depicted by the customer's experience, include a notable lack of adherence to verbal agreements and a concerning approach to customer dispute resolution. The core of the complaint centers on an alleged verbal agreement from the owner, Ken, that there would be "no charge" for an estimate to assess a rusted frame. This promise, according to the customer, was contradicted when a $75.00 charge was levied upon pickup of the vehicle. This discrepancy between a verbal assurance and the final billing is a significant feature of concern, directly impacting customer trust and satisfaction. For any auto repair business, clear communication regarding service charges, especially for diagnostic work or estimates, is paramount. Customers expect, and deserve, to be fully informed of any potential costs before services are rendered or vehicles are left for assessment.

Furthermore, the customer's repeated attempts to resolve the billing dispute through phone calls and an in-person visit, which allegedly involved the owner not being present when he stated he would be, paint a picture of poor communication and unresponsiveness in addressing customer grievances. The most alarming feature, as detailed in the review, is the alleged verbal threat made by the owner during a request for a refund. This kind of interaction, if accurate, represents a severe breach of professional conduct and creates an environment where customers feel unsafe and disrespected. The reporting of the business to the Better Business Bureau indicates the seriousness of the customer's dissatisfaction and their pursuit of external recourse for the perceived injustice. For any business operating within the "Auto Repair Stations" category, maintaining civility and a constructive approach to conflict resolution is a fundamental expectation.

Regarding promotional information, the highly negative and explicit warnings from this customer serve as a direct counter-promotion for S&H Automotive. The repeated phrases "DON’T TAKE YOUR VEHICLE TOO THIS SHOP" and accusations of being "dishonest and a thief" who "will scam you and rip you off and not think twice about it" are unequivocal deterrents. In an era where online reviews heavily influence consumer decisions, such strong negative feedback, particularly when detailed with specifics about broken promises and alleged threats, carries immense weight. While businesses typically aim to promote positive features like expertise, fair pricing, and excellent service, in this instance, the available "promotional information" from a customer perspective highlights significant red flags concerning integrity and customer treatment. The phone numbers, (540) 382-7396 and +1 540-382-7396, are provided for contact, but based on this particular review, potential customers would likely approach with extreme caution. This account serves as a stark reminder of the importance of transparency, ethical business practices, and respectful customer relations in the automotive repair industry.

S&H Automotive Location

S&H Automotive Customer Reviews

“ DON’T TAKE YOUR VEHICLE TOO THIS SHOP “ My Mom Is 90 Years Old, My Dad And Her, Bought The Toyota Truck New At Shelor Motor Mile In 2008 Because The Other Toyota Had A Rusted Frame. Well This Truck Also Did The Same Thing, The Truck Only Has 108.000 Miles On It And Still Looks New And Smells New On The Inside . When Inspected By Shelor Motor Mile In July 2024, They Give Her A Rejected Sticker Because Of A Rusted Frame. My Sister Had Arranged, For My Mom To Take The Truck Too Be Looked At By S & H Automotive In Christiansburg. We Took It There On September 13 Th I Ask The Ken The Owner, Would There Be Any Charge For An Estimate ,To Possibly Fix The Toyota Truck. “ HE SAID NO SIR “ I Called Him Monday Morning September 16 th To See If He Could Fix The Rusted Frame. He Told Me That He Couldn’t. My Mom And My Nephew Went To Pick The Truck Up On Monday September 16 Th. Before The Mechanic Would Give Her The Keys He Said There Will Be A $75.00 Charge . This Came As A Surprise To My Mom, When Ken Had Told My Mom And Me, There Wouldn’t Be Any Charges. “S & H Automotive, Is Not Good To Deal With, Or Do They Stick To Their Word”. I Have Since Called Him Twice, On Tuesday September 17 Th , And Thursday September 19 Th. I Went By There With My Mom On Tuesday, September 17 Th, After He Had Told Me He Would Be There, To Possibly Get A Refund, He Wasn’t There, When He Said He Would Be. I Have Called To Ask Why Him Why He Lied To My Mom And Me. He Refused To Refund The $75.00. When I Ask Him On September 19 Th To Please Refund My Mom’s Money, He Got Mad , And Said Come And Try To Get Your $75.00 You Won’t Be Able To Walk Out Of Here. “So There He Threatened Me, Even Though It’s His Business”. I Have Reported S&H Automotive To The Better Business Bureau And Waiting On A Response. “ So Do Yourself A Favor Don’t Waste Your Time With This Shop , “ He Is Dishonest And A Thief And He Will Scam You And Rip You Off And Not Think Twice About It.

Sep 20, 2024 · Gary Smith

We have started taking our vehicles here recently. After some terrible experiences at another place, I have finally found somewhere that does excellent work and that I trust. My husband has always done our mechanic work but now is unable to work on cars anymore. Hes so glad to have found someone that he trusts as well. We highly recommend this shop.

Sep 13, 2019 · Shannon Kingery

I've taken my cars to S&H several times for routine maintenance, brakes, oil changes, tire patches, etc., and have always had great experiences. The employees are friendly, the prices are reasonable, and the work has been fast and thorough. Thanks guys!

Jan 17, 2019 · Josh MacDonald

I had a wheel bearing fail on my trip, and they brought me in right away, and did a great job on an extensive repair. Knowledgeable, fast, and fairly priced. Thank you Ken.

May 23, 2022 · John Sutter

I had a wheel bearing fail on my trip, and they brought me in right away, and did a great job on an extensive repair. Knowledgeable, fast, and fairly priced. Thank you Ken.

May 23, 2022 · John Sutter

I don’t know if I caught this guy on a bad day or what but he was very rude and short with me. I had just bought a car and the AC went out so I looked up places on google and he popped up. I decided to take it to him. I won’t be coming back. I’m not giving someone money who is so rude and arrogant with their customers.

Apr 12, 2022 · Nica