Roesch Ford Parts

Located at 333 W Grand Ave, Bensenville, IL 60106, USA, Roesch Ford Parts operates as the dedicated parts department within the well-established Roesch Ford dealership. While the broader platform category is "Auto Repair Stations," Roesch Ford Parts specifically excels in supplying genuine OEM (Original Equipment Manufacturer) Ford parts and Motorcraft parts, catering to both the dealership's service center and individual customers. This specialized focus ensures that vehicle owners receive the precise components designed for their Ford vehicles, promoting optimal performance and longevity.

Roesch Ford Parts is conveniently situated at the Roesch Ford dealership on West Grand Avenue in Bensenville, a prominent location that is easily accessible to residents of Bensenville and surrounding communities. As part of a larger dealership, the environment is typically professional, well-organized, and equipped to handle a high volume of parts inquiries and orders. The dealership itself, including its parts department, aims to provide a comfortable and efficient experience for customers. Amenities often include a comfortable waiting area, free Wi-Fi, and complimentary beverages, reflecting a commitment to customer comfort. The ability to order parts online and the clear communication regarding order status suggest a modern and customer-friendly operational approach.

The parts department has extensive hours, typically operating from 7:00 AM to 6:00 PM Monday through Friday and 8:00 AM to 2:00 PM on Saturdays, with Sundays closed. This schedule provides ample opportunity for customers to access needed parts. Customers can reach them via the main dealership phone number at (630) 279-6000, which serves all departments including parts, or directly through mobile at +1 630-279-6000.

Roesch Ford Parts is dedicated to providing customers with the right parts for their Ford vehicles, ensuring performance, reliability, and proper fit. Their services and goods for sale include:

• Genuine OEM Ford Parts: The primary offering is a comprehensive inventory of authentic Ford parts, designed specifically for Ford vehicles. This includes everything from engine components like cabin and engine air filters, belts, hoses, spark plugs, and batteries, to body panels, brake components, climate control parts, electrical systems, exhaust systems, fuel system components, and transmission parts. Using OEM parts helps maintain the vehicle's original integrity and performance.
• Motorcraft® Parts: In addition to Ford-branded parts, they also supply Motorcraft® parts, which are Ford Motor Company's line of original equipment service parts for Ford, Lincoln, and Mercury vehicles.
• Omnicraft™ Parts: For customers with non-Ford vehicles, Roesch Ford Parts can also provide Omnicraft™ parts, which are backed by Ford Motor Company but designed for other major vehicle brands. This expands their service capabilities beyond just Ford owners.
• Accessories: They offer a wide variety of genuine Ford accessories designed to protect and enhance Ford vehicles, from customized tires to performance and customization components.
• Online Parts Ordering: Customers can conveniently order parts through their website, which features a full catalog with detailed descriptions and images, often allowing searches by VIN for maximum accuracy.
• Parts Ordering and Fast Delivery: Even if a specific part is not immediately in stock, Roesch Ford Parts prides itself on its ability to quickly order and procure the necessary components, leveraging an extensive network to ensure timely delivery. This is highlighted by customer feedback praising speedy ordering and receipt of parts.
• Expert Assistance: The staff, including individuals like Mike and Jason, are highly knowledgeable and capable of assisting customers in identifying the correct parts for their specific vehicle needs. This includes explaining issues like national stop orders and providing immediate solutions.
• Refund Processing: The efficiency in processing refunds, as noted in a review where a refund was issued the very same day for an unavailable part, indicates a strong commitment to customer satisfaction and transparent financial practices.

While their primary focus is on parts, being an "Auto Repair Station" within a full-service dealership implies that these parts are also utilized by their factory-trained and certified technicians for vehicle service, maintenance, repair, and installation. This integrated approach ensures that parts and service work seamlessly together.

Roesch Ford Parts stands out for several key features that contribute to its reputation and customer satisfaction:

• Exceptional Customer Service: This is a recurring theme in customer feedback. Staff members like Jason and Mike are singled out for their quick, clear, and proactive communication. The ability to promptly notify customers about part availability issues, explain the situation, and process refunds the same day demonstrates a strong commitment to service excellence.
• Knowledgeable Staff: The personnel in the parts department are highly knowledgeable about Ford vehicles and their components, ensuring that customers receive accurate information and the right parts for their needs. Mike "always takes care of me," signifying trust and expertise.
• Efficiency and Speed: Whether it's notifying customers about unavailable parts or quickly ordering and receiving parts not in stock, Roesch Ford Parts is praised for its efficiency. This minimizes downtime for customers and speeds up repair processes.
• Access to Genuine OEM Parts: The guarantee of providing genuine OEM Ford and Motorcraft parts is a significant advantage, as these parts ensure proper fit, function, and often come with a warranty, providing peace of mind to vehicle owners. Their warranty on parts and labor for Motorcraft parts is 24 months/unlimited mileage.
• Integrated Dealership Experience: Being part of Roesch Ford means customers have access to a full suite of services, including a service center with 31 service bays and 18 commercial truck bays, factory-certified technicians, and amenities like a comfortable waiting area, free Wi-Fi, and shuttle service. This makes it a comprehensive solution for Ford owners.
• Online Presence: The ability to order parts online and receive email notifications demonstrates a modern and convenient approach to serving customers.

Roesch Ford, and by extension its parts department, actively promotes its services through various channels, and the positive customer reviews serve as compelling endorsements:

• Dealership Reputation: Roesch Ford has been a fourth-generation family-owned dealer since 1923, building a long-standing reputation for honesty, competitive pricing, and customer satisfaction. This legacy inherently promotes all departments, including parts.
• Customer Testimonials: The provided reviews are powerful promotional tools. The praise for Jason's quick notification and same-day refund highlights their integrity and responsiveness. Mike's consistent ability to "always takes care of me" and get parts "fast" showcases reliability and efficiency. These real-world experiences build trust and encourage new customers.
• "Get the Right Parts the First Time" Motto: Their website emphasizes this commitment, which directly addresses common concerns about automotive repairs and parts procurement.
• Commitment to Customer Satisfaction: The dealership strives to make the entire experience, from sales to service to parts, a great one for the life of the vehicle.

In conclusion, Roesch Ford Parts at 333 W Grand Ave in Bensenville, IL, is an exemplary auto parts store, distinguished by its unwavering commitment to providing genuine Ford and Motorcraft parts, supported by an exceptionally knowledgeable and proactive staff. Their efficiency in parts procurement and refund processing, combined with the comprehensive services offered by the overarching Roesch Ford dealership, makes them an indispensable resource for Ford owners seeking reliable parts and service in the local area.