Roberts Radiator & Car

(19 reviews)

Auto Repair StationsTennesseeSullivan CountyKingsportIdle Hour Road

Sullivan County . Tennessee

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Operating Hours

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Roberts Radiator & Car Introduce

Roberts Radiator & Car, located at 2112 Idle Hour Rd, Kingsport, TN 37660, USA, operates within the Auto Repair Stations category, offering services that, as the name suggests, include radiator and general car repairs. For local users in Kingsport, TN, understanding the full scope of a business's operations often involves examining both their stated services and the experiences of past customers.

Environment: A Traditional Repair Setting

While specific details about the interior of Roberts Radiator & Car are not provided in the available information, its designation as an "Auto Repair Station" and its fixed address suggest a traditional garage environment. This typically entails a workshop area for vehicle servicing and a customer reception area. Customers would bring their vehicles to this location for diagnostics and repairs, as opposed to a mobile service. The review, however, does not elaborate on the cleanliness, organization, or customer-facing aspects of the physical premises.

Services Offered: Specialization in Radiators and General Car Care

Based on its name, Roberts Radiator & Car positions itself as a specialist in radiator services, alongside general car repair. The customer review specifically mentions bringing a "solid aluminum radiator in for a few leaks and to be flushed." This confirms that radiator repair, leak sealing, and flushing services are part of their offerings. While the extent of "Car" services beyond radiators is not detailed, the name implies a broader capability for common automotive issues. However, the available information focuses solely on the experience with radiator repair, offering no insights into other potential services or goods for sale.

Features: Concerns Regarding Transparency and Communication

The available customer reviews highlight significant concerns regarding key aspects of Roberts Radiator & Car's service delivery. These points are crucial for potential customers to consider:

  • Lack of Communication and Delays: A primary concern raised is the absence of proactive communication regarding the repair status. The customer reported waiting "Two weeks" without hearing anything and had to physically visit the shop to check on progress. Even after this, another "week or so" passed before receiving an update. This indicates potential issues with timely communication and project management.
  • Absence of Cost Estimates: A critical omission noted by the customer is the lack of an initial cost estimate. The review states, "No estimate of cost was given." This can lead to unexpected and potentially exorbitant charges, as detailed in the review.
  • Unforeseen High Costs: The customer was informed of a repair cost of "$273" for a radiator that "retails online for $199.99." This pricing discrepancy, without prior notification or an estimate, is a major point of contention and suggests a lack of transparency in billing practices. The customer felt "overcharging" occurred, effectively leading to a "newly donated SVE radiator" to the business.
  • Customer Notification of Price Changes: The review explicitly states, "No one called to tell us it was going to cost more than the radiator itself." This highlights a significant lapse in professional practice, as it is standard in the auto repair industry to inform customers if repair costs are expected to exceed the value of replacing the part, or if they significantly deviate from an initial, albeit unstated, expectation.
  • Professional Conduct: The customer questions the professionalism, stating, "You would think someone who has been in the business as long as he has would practice these things." This implies a perceived lack of standard ethical practices expected from established businesses.

These features, as reported by the customer, paint a picture of a business with potential shortcomings in customer service, transparency, and pricing integrity.

Promotional Information: A Call for Caution

Based on the provided customer feedback, potential users in Kingsport, TN, are strongly advised to exercise caution when considering Roberts Radiator & Car for their automotive repair needs. The repeated strong recommendation to "avoid this business" by the customer serves as a significant warning. While the business's phone numbers, (423) 246-4100 and +1 423-246-4100, and address, 2112 Idle Hour Rd, Kingsport, TN 37660, USA, are available for contact, the current public sentiment available through the provided review emphasizes a negative experience regarding communication, cost transparency, and perceived overcharging. For those considering radiator or car repair services in Kingsport, it would be prudent to thoroughly inquire about diagnostic fees, obtain detailed written estimates before any work commences, and understand their policies regarding cost overruns to prevent similar unfavorable outcomes.

Roberts Radiator & Car Location

Roberts Radiator & Car Customer Reviews

I would strongly advise people to avoid this business. We took a solid aluminum radiator in for a few leaks and to be flushed. Two weeks passed and we heard nothing. We went by there to check on it, and the (owner?) showed us little progress. Fast forward another week or so, and they let us know we owe 273$ for the repairs. The same radiator retails online for $199.99 No estimate of cost was given. No one called to tell us it was going to cost more than the radiator itself. You would think someone who has been in the business as long as he has would practice these things. Now he is the proud owner of a newly donated SVE radiator, free to him by overcharging.

May 27, 2024 · Joshua Puckett

I would strongly advise people to avoid this business. We took a solid aluminum radiator in for a few leaks and to be flushed. Two weeks passed and we heard nothing. We went by there to check on it, and the (owner?) showed us little progress. Fast forward another week or so, and they let us know we owe 273$ for the repairs. The same radiator retails online for $199.99 No estimate of cost was given. No one called to tell us it was going to cost more than the radiator itself. You would think someone who has been in the business as long as he has would practice these things. Now he is the proud owner of a newly donated SVE radiator, free to him by overcharging.

May 27, 2024 · Joshua Puckett

Mr roberts and his team done me a excellent job. Super nice people.Made you feel like family. I recommend roberts radiator to anyone.

Nov 11, 2024 · Ken Miller

Mr roberts and his team done me a excellent job. Super nice people.Made you feel like family. I recommend roberts radiator to anyone.

Nov 11, 2024 · Ken Miller

I stopped to get a price on some landscaping Rock!Carl came out and helped me out and loaded up the Rocks!!!! Then I spent the rest of my time just talking to him about all the things He is doing and finding out all that he does!!!!! If you haven't been there!??? GO check it out!!!! You will find all kinds of stuff!!!! Definitely a 5Star Business!!!! Thanks for GREAT Customer service!!!!!✌️💚

Aug 24, 2020 · Johnna adinolfi

I stopped to get a price on some landscaping Rock!Carl came out and helped me out and loaded up the Rocks!!!! Then I spent the rest of my time just talking to him about all the things He is doing and finding out all that he does!!!!! If you haven't been there!??? GO check it out!!!! You will find all kinds of stuff!!!! Definitely a 5Star Business!!!! Thanks for GREAT Customer service!!!!!✌️💚

Aug 24, 2020 · Johnna adinolfi

I took a leaking radiator there They kept it several weeks and told me they couldn't get solder to stick to it. I paid $72.00 and got it back the same way I took it in.

Sep 17, 2021 · Lee Seliga

I took a leaking radiator there They kept it several weeks and told me they couldn't get solder to stick to it. I paid $72.00 and got it back the same way I took it in.

Sep 17, 2021 · Lee Seliga

Not only is this the best place for radiator repair, but the owners are super nice people. They have lots of reclamation stuff too!

Oct 10, 2019 · William Buck

Not only is this the best place for radiator repair, but the owners are super nice people. They have lots of reclamation stuff too!

Oct 10, 2019 · William Buck