Turttle's Auto Glass, Kingsport

For residents in and around Kingsport, Tennessee, seeking specialized auto glass repair and replacement services, Turttle's Auto Glass, Kingsport, located at 1512 Bridgewater Ln, Kingsport, TN 37660, USA, is a local option within the Auto Repair Stations category. They can be reached at (423) 444-3334 or via their mobile number +1 423-444-3334 for inquiries and to schedule appointments.

Turttle's Auto Glass focuses on providing a range of auto glass services, primarily windshield repair for minor chips and cracks, and complete replacement of windshields and other vehicle windows, such as side and rear windows. Given the positive review mentioning on-site service, it's likely they offer mobile auto glass repair and replacement, providing convenience by coming to the customer's location. This can be particularly beneficial for those with busy schedules or vehicles that are unsafe to drive due to glass damage.

Information regarding the physical environment of Turttle's Auto Glass's shop is not detailed in the provided reviews. However, the positive feedback about the representative being "fantastic—friendly, knowledgeable, and professional" suggests a customer-focused approach, which often translates to a welcoming and efficient service experience, whether at a physical location or during a mobile service call. The emphasis on professionalism indicates that they likely operate with a commitment to quality workmanship and customer satisfaction.

The services offered by Turttle's Auto Glass, as highlighted in the customer reviews, include windshield replacement and rear window replacement. One customer had a positive experience with a rear window replacement arranged by a local dealer due to water intrusion in a newly purchased vehicle. The service was completed on-site and in a timely manner, with the customer expressing satisfaction with the quality of the new window, noting it looked even better than the original. This suggests expertise in handling manufacturer parts and ensuring proper installation, including the functionality of features like power sliding glass and defrost.

However, it's important to note a contrasting experience from another customer who reported the installation of the wrong windshield. This customer claimed that when they pointed out the error and requested the correct one, they were allegedly given false information about its availability elsewhere and were refused a rescheduling for the correct installation without a handshake agreement. This negative review raises concerns about potential issues with order accuracy and customer service in resolving errors.

Despite the mixed feedback, several features of Turttle's Auto Glass can be identified. The positive review emphasizes the friendliness, knowledge, and professionalism of their representative, as well as the convenience of on-site service and the high quality of the replacement window. The fact that the dealer entrusted them with the repair for a new vehicle also suggests a level of confidence in their capabilities. However, the negative review highlights a potential issue with ensuring the correct parts are installed and the handling of customer complaints or errors.

Currently, there is no information available regarding any specific promotional offers or discounts from Turttle's Auto Glass in the provided data. Auto glass service providers may occasionally offer promotions such as discounts on windshield replacements, special rates for chip repairs to prevent further cracking, or package deals that include additional services. To learn about any current promotions or special offers, interested local users are advised to contact Turttle's Auto Glass directly at (423) 444-3334 or visit their location at 1512 Bridgewater Ln, Kingsport, TN 37660, USA. If they offer mobile services, inquiring about any potential discounts for on-site repairs might also be beneficial.

In conclusion, Turttle's Auto Glass in Kingsport, TN, offers auto glass repair and replacement services, including the convenience of on-site mobile service. While one customer reported a very positive experience with a high-quality rear window replacement and a professional representative, another customer detailed a significant issue with the installation of the wrong windshield and alleged misinformation. This mixed feedback suggests that while Turttle's Auto Glass may provide excellent service and quality in some instances, there might be inconsistencies in their order accuracy and customer service in resolving errors. Local users considering Turttle's Auto Glass should weigh these experiences and perhaps seek clarification on their procedures for ensuring correct parts and handling any potential issues. For specific service inquiries and to learn about any current promotions, contacting them directly is recommended.