RimTyme Custom Wheels and Tires

RimTyme Custom Wheels and Tires is an establishment located at 3810 E Main St, Whitehall, OH 43213, USA. Positioned within the "Auto Repair Stations" platform category, this business primarily focuses on providing services and goods related to custom wheels and tires. For those in the Columbus and Whitehall areas seeking specialized automotive parts and installation for their vehicles, RimTyme aims to cater to these needs. The store can be contacted via phone at (614) 235-4687 or mobile at +1 614-235-4687.

The environment at RimTyme Custom Wheels and Tires, as perceived by customers, appears to be a point of significant contention. While a physical visit would be necessary to fully assess the showroom, waiting area, and service bays, customer reviews offer insights into the operational atmosphere. One customer reported that the store initially seemed familiar and comfortable due to past dealings, suggesting that at one point, the environment and customer service fostered a sense of ease. However, more recent feedback indicates a deterioration in the customer service aspect of the environment. Specific mentions of "misleading management" and "customer service is a joke now" paint a picture of an environment that has become less welcoming and more frustrating for patrons.

Concerns about the care taken with vehicles during installation are also prominent, with a customer detailing damage to expensive rims and issues with the technicians' methods, such as using a "towel with holes to pad the machine." This suggests that the service bay environment, or at least the practices within it, may not consistently adhere to the highest standards of care, especially when handling high-value custom items. Furthermore, the difficulty in reaching staff by phone and reports of an employee harassing a customer and driving by their house indicate an extremely problematic and potentially hostile post-service environment for some individuals. These accounts collectively suggest that while the physical premises might be standard for an auto parts store, the overall customer experience within that environment has, for some, been negative and even distressing.

As an "Auto Repair Station" specializing in custom wheels and tires, RimTyme Custom Wheels and Tires primarily offers the following services and goods:

• Custom Wheel Sales: The core business revolves around selling a wide variety of aftermarket and custom rims. Customers can browse and order wheels to personalize the appearance of their vehicles.
• Tire Sales: Alongside wheels, they provide a selection of tires that can be purchased independently or in conjunction with custom rims.
• Tire Mounting and Installation: This is a fundamental service for any wheel and tire shop, involving the process of attaching tires to rims and then mounting the assembled wheel and tire onto the vehicle. This also typically includes balancing the wheels for smooth driving.
• Wheel and Tire Packages: Many customers opt for combined wheel and tire packages, which simplify the selection process and often come with a bundled price.
• Balancing Services: Essential for proper vehicle handling and tire longevity, balancing ensures even weight distribution around the wheel.
• Accessory Sales: This would include items like lug nuts, valve stems, and potentially tire pressure monitoring system (TPMS) sensors, which are necessary components for proper wheel and tire installation.

However, customer reviews suggest significant issues with the execution of these services. One customer reported that after paying for tires, the store "can't mount them," indicating a severe breakdown in a fundamental service they are expected to provide. Another customer detailed instances where wheels were "unable to balance" and "damaged... installing the tires" due to technician negligence. These accounts suggest that while the listed services are offered, the quality and capability of their delivery might be inconsistent or problematic, leading to customer dissatisfaction and potential vehicle damage.

Based on the available information, the key features of RimTyme Custom Wheels and Tires, both as intended and as perceived by customers, include:

• Specialization in Custom Wheels and Tires: This is their primary market niche, catering to individuals looking to upgrade or customize their vehicle's appearance and performance through specialized wheel and tire selections.
• Variety of Products (Implied): A "custom wheels and tires" shop typically implies access to a wide range of brands, styles, and sizes to meet diverse customer preferences. However, stock availability and ordering processes have been highlighted as problematic by at least one customer, with issues like increased down payments and long wait times.
• Installation Services: The ability to not only sell but also install wheels and tires on-site is a key feature, offering a seemingly convenient, one-stop solution for customers. However, the quality of this installation service has been heavily criticized, with reports of damage and improper balancing.
• Payment Options (Implied, but with issues): The mention of "paid $1400 up front" and then "putting over double what I was originally quoted down" suggests that the store facilitates upfront payments and potentially financing or layaway options for custom wheels, though the transparency and consistency of their payment policies have been a source of customer frustration.

It is important to note that many of these intended features are undermined by the negative customer experiences. What should be a seamless process of purchasing and installing custom wheels and tires appears, in several instances, to be fraught with issues related to management, technical competence, and customer communication. The feature of being a "custom rim shop" is directly contradicted by a customer's experience of having expensive rims damaged during installation, leading to oxidation due to a compromised protective coating.

Direct promotional information, such as current sales or special offers, is not provided in the given data. However, the customer reviews themselves act as a significant form of "promotion," albeit largely negative in this case.

The most prominent "promotional" takeaway from the customer reviews is a stark warning against utilizing their services, particularly due to:

• Lack of Honesty and Transparency: Customers report being misled about services, prices, and even the ability to perform basic tasks like mounting tires. The change in quoted down payments and the alleged theft of parts further exemplify this.
• Poor Customer Service and Communication: The inability to reach staff by phone, the perceived unprofessionalism of management ("Cle" offering "no resolution"), and instances of harassment highlight severe deficiencies in their customer relations.
• Substandard Workmanship and Vehicle Damage: The most damaging promotional aspect is the repeated instances of high-value items like $3000 rims being damaged during installation, along with issues of improper balancing. This directly contradicts the expectation of a "custom rim shop" providing careful and skilled service.
• Safety Concerns and Allegations of Illegal Activity: One customer's extreme claims of "attempted murder" due to stolen lug nuts and cut valve stems, coupled with the employee "harass" and "drove by my house," suggest a highly volatile and potentially dangerous situation. These serious allegations are exceptionally detrimental to any business's public image and promotional efforts.

In summary, while RimTyme Custom Wheels and Tires positions itself as a provider of custom wheels and tires within the "Auto Repair Stations" category, the overwhelming customer feedback paints a concerning picture of their operations. The environment, service delivery, and overall customer experience, as reported by recent patrons, indicate severe issues with management, technician competence, communication, and basic business integrity. For local users, the existing online information strongly suggests exercising extreme caution or seeking alternative providers for custom wheel and tire needs.