Quality Import Service

We have taken our personal fleet of german vehicles to Kipp at QIS for years now. Their communication is great! And they do their best to work you in their schedule as quick as possible. It is no secret that German vehicles can be complex and expensive to service. However, the team at QIS is great about giving options for repairs and helpful to establishing priorities for upcoming service/repairs. I highly recommend Quality Import Service for your BMW, Mercedes-Benz, Audi, Porsche, Mini Cooper or Volkswagen.

Feb 11, 2025 · M. Shane Dyer

Communication was great, before, during and after the service. Kipp the mechanic did great work, everything is running smoothly. Was very upfront about pricing and what the service would entail. Great to have a place like QIS in Elkhart for foreign cars whose parts aren’t easy to get. Receptionist was also super friendly and helpful. Definitely recommend.

Jan 22, 2025 · Brayden Glaser

Kip and the ladies at Quality Import Service were fast, friendly, and efficient. They called me every step of the way as they worked on my son’s BMW 328 I, explaining the issue they found, the solution and then cost in a way that was understandable to a non mechanical person, showing patience and I have to admit they were the first shop to work on a vehicle for me and call later to check that the vehicle was not having any problems after they worked on it. I would recommend them to anyone who needs their BMW or other foreign vehicle worked on. Thanks for all your business did to get my son but on the road.

Nov 13, 2024 · Renee Mancil

We have trusted QIS with our vehicles for over a decade and value the relationship that we've been able to build. At QIS, you are a name, not just a number. Kipp and his whole team at Quality Import Service are wonderful to work with, and it's so nice to have a mechanic who is trustworthy and a person of integrity. Kipp explains issues well so you can make informed decisions, and he understands the stress and inconvience a car issue can cause. On multiple occassions, Kipp has gone out of his way to be helpful to us. Most recently, Kipp squeezed our car into his busy schedule when we had an issue. Our emergency didn't have to become his emergency, but he understood our situation and worked us in right away. We greatly appreciated his efforts at making a stressful situation better. We will continue to be loyal QIS customers because of the great service Kipp and his team provide.

Feb 11, 2025 · Kari Dyer

This is THE place to go for trusting service. The front lady is professional and sweet. This is an honest and caring place for quality care for your vehicle. We will never go back to a dealership or other garage again.

Apr 11, 2023 · Ashley