Power Ford - Service Department

I went in for an oil change, and the process was quick, efficient, and hassle-free. The staff was friendly and kept me updated throughout. I’ll be coming back for all my service needs. Highly recommend!

Jan 10, 2025 · Masina Gillespie

I wasn’t going to post this but I’m still angry. I made an appointment to have some minor issues looked at before the warranty expired. After leaving my truck for a day I got a call at closing informing me that it was never looked at. The advisor asked that I leave it for another day without a loaner (which I do not have time for). After talking to an advisor manager? I was told that appointments were to meet with the advisor not look at your truck. I was told that “every dealer” was like this. Which is not true, I’ve owned both a Subaru and BMW recently (Post COVID) and have never had that experience. When I pushed I was given every excuse in the book, about how there is a labor shortage, the industry bla, bla, bla (Stop using COVID as an excuse 2020 was almost 5 years ago now). Basically Power Ford has two layers of appointments, from what I presume is to increase the number of people they can take. Rather than say just having an appointment to have your vehicle looked at even if it’s further out. I wish I could waste their time. So sick of these company’s that feel they don’t have to offer basic service and respect. My warranty has now expired and they were unable to even document the issue and put in a ticket. I WILL NEVER BUY ANOTHER FORD AGAIN! Nor will I work with a dealer that wastes my time or tries to gas light me when I call them out. Don’t waste your time or money with Power Ford.

Oct 15, 2024 · S Fel

One time experience, I was treated like a "real customer". We'll see how it goes forward.Seth was outstanding, went back yesterday felt just ok, different person. Customer Service is about the customer "NOT" the company. Otherwise call it "Company Service". See what happens to your Stock. So far it's been Good!

Aug 01, 2024 · Joe Macias

I took my vehicle in for work with Darren told him the issues my vehicle was having they kept my car for almost three weeks for an oil change and diagnostic when I received my vehicle your idiot of a mechanic said it was a water bottle in my trunk making noise. I let a month pass I called darren back who showed no concern at all for my issue they did not resolve. I took my car to a local shop (el vecinos) they did diagnostic for free and figured out the issue and showed me the center support bearing was trashed. Screw you power ford you guys suck for real I've had nothing but bad service since I bought the vehicle brand new from you guys.

Sep 07, 2024 · Review King

I called Power Ford about a leak on the pinion seal on my rear differential. The truck has 40k miles and is less than 5 years old. My warranty is for 5 year and 60k miles on the power train. They told me it would not be covered under warranty and they would need it 10 days to assess the problem which is obviously diagnosed in 2 minutes. She acknowledged then that my warranty was indeed for that period and that it was still good but that part wasn't considered part of the power train which is a lie. I called another dealer that gave me the correct answer, repaired the problem under warranty in just 3 days. The person I spoke with at Power Ford was speaking with her supervisor so either both don't know what they're doing or Power Ford is charging customers for warranty work and also getting paid by Ford for the same work.

Aug 09, 2024 · Sam Porter

We were on a road trip from Michigan through Austin, Amarillo, and headed through Albuquerque when we experienced misfiring on my F150. Not wanting to chance the rest of the trip to some sort of catastrophic failure I called one of the two Ford dealers in the Albuquerque area, the first which told me that they would need the vehicle for at least 72 hours. That wasn’t going to work. When I called Power Ford service from the first time I talked to someone I felt that they understood the urgency of the situation due to our travel plans and agreed to get me in to do an initial diagnosis the same day that I called. After re-creating the misfire condition, Justin the service tech coordinated with Taven the service advisor to get me in for a more thorough diagnosis, the next day. Every handoff from person to person was handled with care not letting me wondering who I should work with or what the next step was. Excellent communication, excellent handoff. The expectations were set by the end of the day they should have a more clear picture of what the issue was. Within about two hours I received a text indicating that the tech had re-created the situation and had a recommended plan of action. Not only did that exceed my expectation they then agreed that they could complete the service work that was needed by the end of the day and actually was done by 1:30 PM. The work was completed and I was ready to pick up the vehicle. Since we stayed quite a ways away from the dealership, they also provided an Uber to transport me back to my Campground location. And as icing on the cake, Justin provided me with a car wash pass to get my truck washed. The whole service experience was superior and I would highly recommend anyone in the area to use Power Ford service. I’d like to acknowledge in particular, Justin and Taven for their excellent handling of the situation. Thank you!

May 14, 2025 · Michael Ferguson