Perry Auto & Truck Repair

Perry Auto & Truck Repair, located at 3310 Lincoln Way E, Massillon, OH 44646, USA, functions as a local auto repair station catering to both passenger vehicles and trucks. As a business categorized under "Auto Repair Stations," it provides a range of services and potentially some associated goods for sale, aiming to address the diverse automotive needs of the Massillon community and surrounding areas. This introduction offers an objective overview based on available public information, including customer reviews.

Situated on Lincoln Way E, Perry Auto & Truck Repair benefits from a prominent location in Massillon, Ohio. Lincoln Way E is a significant thoroughfare, suggesting good accessibility for customers traveling from various parts of the city and nearby towns. As a standalone auto and truck repair shop, the environment is likely practical and functional, designed to accommodate vehicles of different sizes. While specific details about the waiting area, customer amenities, or the interior aesthetic are not provided, it is generally expected that a local repair shop would offer a basic reception area for customers to drop off and pick up their vehicles, and discuss service needs with staff. The focus of such establishments is typically on the mechanical work itself, with the environment being geared towards efficient service and repair operations. The nature of an "auto & truck repair" facility implies a robust setup capable of handling larger vehicles and more demanding mechanical work compared to a typical car-only repair shop.

Perry Auto & Truck Repair positions itself to offer comprehensive maintenance and repair services for both automobiles and trucks. This broad scope indicates that they are equipped to handle a variety of vehicle types and issues. Based on common offerings for an "Auto Repair Station," their services would likely include:

• General automotive diagnostics and repair
• Engine repair and maintenance
• Brake system inspection, repair, and replacement (pads, rotors, calipers, brake lines)
• Suspension and steering system repair
• Tire services: including sales (though possibly in sets), installation, balancing, rotation, and flat repair (plugs)
• Oil changes and fluid checks/replacements
• Electrical system diagnosis and repair (e.g., battery, alternator, starter)
• Air conditioning and heating system service
• Pre-purchase inspections

The name "Auto & Truck Repair" specifically suggests expertise in handling the heavier-duty requirements of trucks, which may include diesel engine services, commercial vehicle inspections, and specialized truck component repairs. While explicit details on parts inventory are not provided, as a repair shop, they would either stock common replacement parts or have reliable access to a supply chain for various auto and truck components necessary for their repair services. The availability of tire services, as mentioned in customer reviews, confirms that they handle essential tire-related needs, although with noted specifics regarding sales in sets.

The customer reviews for Perry Auto & Truck Repair highlight significant variability in experiences, presenting both positive and highly concerning aspects of their service. This duality is a key feature of the business as perceived by its patrons.

One customer initially had a positive experience, stating that the shop called with an estimate before any work started, and the job was "finished and done right," leading them to plan on using the service again. This indicates an initial positive impression regarding transparency and quality of work. However, this same customer provided a significant update, detailing a "terrible experience" during a subsequent visit. They explicitly stated that the shop "lied to me and said I needed things I had just replaced less than 2 months ago!!" Furthermore, the repair of calipers and a brake line reportedly took three days. This second experience led the customer to question the previous job and price, and concluded with a strong warning of "Buyer beware if you are going here," due to catching the shop in an "obvious lie." This review strongly suggests potential issues with honesty and diagnostic integrity, which are critical concerns for any auto repair station.

Another customer shared a negative experience primarily focused on tire sales and pricing. They were informed that tires were only available in sets of two or four, even when only one was needed. After purchasing two tires and having one installed, they discovered that their original tire only needed a plug for a nail, which would have been a significantly cheaper fix. They were then quoted an additional $40 to switch the old tire back and $15 for a plug, perceiving this as being "robbed" and labeling the business owner a "crook." This review points to potentially opaque pricing structures, a lack of transparent advice regarding repair options (e.g., offering a plug instead of a new tire if appropriate), and high additional charges for basic labor, which can erode customer trust.

These reviews collectively paint a picture of a business where some customers may experience satisfactory service and transparency, while others encounter significant issues related to perceived dishonesty, unnecessary repairs, prolonged repair times, and questionable pricing practices. The core feature, therefore, is the inconsistent customer experience, with strong allegations of deceptive practices from some patrons.

Based on the provided information, there are no specific promotional details, discounts, or special offers explicitly mentioned for Perry Auto & Truck Repair. Businesses in the "Auto Repair Stations" category often rely on word-of-mouth, competitive pricing, and building a reputation for reliable service to attract and retain customers. Given the varied customer feedback, it is essential for prospective customers to exercise caution and potentially seek multiple opinions or estimates before committing to significant repairs. Direct contact via phone at (330) 479-0900 or +1 330-479-0900 would be the primary way to inquire about services, obtain estimates, or discuss any potential pricing structures. Without further information, it is not possible to detail any ongoing promotions or unique selling propositions beyond the general repair and maintenance services for autos and trucks.