Paul's Repair Plus LLC

(38 reviews)

Auto Repair Stations Wisconsin Portage County Wisconsin Rapids 80th Street South

Portage County . Wisconsin

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Reviews

+1 715-424-1061
pauls-llc.jany.io
4411 80th St S, Wisconsin Rapids, WI 54494, USA

Operating Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 8:00 AM - 12:00 AM

Sunday Closed

Paul's Repair Plus LLC Introduce

Paul's Repair Plus LLC, located at 4411 80th St S, Wisconsin Rapids, WI 54494, USA, operates within the "Auto Repair Stations" platform category, offering general vehicle repair and maintenance services to the local community. They can be reached via phone at (715) 424-1061 or mobile at +1 715-424-1061.

Environment and Customer Experience:

Based on the provided customer reviews, the customer experience at Paul's Repair Plus LLC appears to be a point of significant concern, particularly regarding transparency and consent. Multiple reviews highlight instances where repairs were allegedly performed without explicit customer approval. Customers reported feeling "hostaged" and pressured to pay for services they did not authorize, especially after initially bringing their vehicle in for a diagnostic "check."

The feedback suggests a lack of formal communication or paperwork detailing the scope of work and associated costs before proceeding with repairs. One reviewer mentioned, "They don't give you any paperwork to show what they'll fix and will just go ahead and fix it without your consent." This absence of a clear, agreed-upon service estimate and authorization process creates an environment of distrust for some customers. Additionally, a specific incident of a rubber strip on a passenger door being "stripped off" and "cut halfway" during the repair process, despite it only being loose beforehand, points to potential issues with the handling of vehicles during service.

While direct information about the physical waiting area or specific amenities is not available, the dominant theme in the reviews is a negative customer experience stemming from perceived unauthorized repairs and a lack of clear communication.

Services Offered:

As an "Auto Repair Station," Paul's Repair Plus LLC is expected to provide a range of general automotive repair and maintenance services. Based on the nature of typical car repair shops, these services would likely include, but are not limited to:

Diagnostic Services: Identifying the root cause of vehicle issues. However, as noted in reviews, customers should ensure clear understanding of whether a diagnostic is standalone or will lead directly to unauthorized repairs.
General Mechanical Repairs: Addressing common vehicle problems related to the engine, transmission, brakes, suspension, and other critical systems.
Routine Maintenance: Services such as oil changes, fluid checks, filter replacements, and tire services, which are essential for vehicle longevity.
Component Replacement: Replacing faulty or worn-out parts as needed.

Given the nature of the complaints, potential customers should inquire about the shop's specific process for obtaining approval for repairs, especially after initial diagnostics. The incident described, where a "fix" escalated to $1600 without prior consent, suggests that customers should seek written estimates and authorization forms before any work commences.

Features and Differentiators:

Based solely on the provided customer reviews, the features that appear to differentiate Paul's Repair Plus LLC, albeit negatively, are:

Lack of Explicit Consent for Repairs: This is a recurring and significant concern, where customers allege that repairs were performed without their direct approval or clear communication regarding costs, leaving them in a difficult financial position.
Absence of Detailed Paperwork: Reviewers indicate a lack of formal documentation outlining the proposed work, estimated costs, or repair authorization, which is a standard practice in transparent auto repair.
Perception of Advantage-Taking: One reviewer explicitly states, "this place takes advantage of people," which is a severe accusation that can significantly impact a business's reputation.
Potential for Additional Damage During Service: The reported damage to the rubber strip on the passenger door raises concerns about the care taken with customer vehicles during the repair process.

Conversely, if there are positive aspects, they are not detailed in the provided customer feedback, which heavily leans towards negative experiences regarding consent and transparency.

Promotional Information:

Based on the provided information, there is no direct promotional information available from Paul's Repair Plus LLC that highlights specific deals, discounts, or unique selling points. The customer reviews, which often serve as a form of organic promotion (positive or negative), are largely critical in this case. Therefore, any "promotional information" derived from these reviews would advise caution to potential customers. For a typical auto repair station, promotional efforts might include:

Showcasing certified technicians.
Highlighting warranties on parts and labor.
Offering seasonal discounts or loyalty programs.
Emphasizing transparent pricing and customer authorization protocols.

However, the provided reviews suggest that some of these fundamental promotional pillars, particularly transparency and authorization, may be areas of concern for Paul's Repair Plus LLC. Customers considering this shop would likely rely heavily on their own direct inquiries about service protocols, consent requirements, and pricing before authorizing any work.

In conclusion, Paul's Repair Plus LLC operates as an "Auto Repair Station" in Wisconsin Rapids, WI. However, the available customer reviews indicate significant issues related to obtaining customer consent for repairs, providing proper documentation, and managing vehicle integrity during service. Prospective customers are advised to thoroughly discuss the repair process, request detailed written estimates, and explicitly authorize all work before commencing service at this establishment.

Paul's Repair Plus LLC Location

Paul's Repair Plus LLC Customer Reviews

I took my car here for a second opinion and ended up being fixed without my consent. I was told that they will "check" what the issue is and I waited to find out the result. They took some parts apart and after an hour or so, told me they need more time to see what the issue is. I agreed to leave my car and after waiting to call me back, i called to ask what's going on with my car. Over the phone, i was told that it's a $1600 fix. I told them I don't have that money yet so I'd take my car back. Nope. They pretty much told me they already took the parts out and already fixed it. This is my only mode of transportation and i felt hostaged, pay or you can't take your car back. After i got my car back, the rubber strip at the bottom of the passenger door was striped off and a portion of it was hanging. That strip was loose before i took it to this shop, and now it's cut halfway and the other half completely off. I dare not to go back to this place after that bad experience. Overall, I will not recommend going to this shop. They don't give you any paperwork to show what they'll fix and will just go ahead and fix it without your consent. And i agree to the other review that says this place takes advantage of people. I made a mistake of trusting the "good" reviews, so i hope you won't too.

Mar 28, 2025 · Keight M

I would not recommend this company. Took my mother's car to them and told them it was stalling at random times. I called back over a week later. They said they already fixed it. I showed up the next day and was handed a bill for over $500 to replace 4 easy access spark plugs and an easy access o2 sensor and a list of things they "checked". I would have never paid this but my mom needed her car back so I wrote the check and brought the car back to my 83 year old disabled mother. The next day it stalled out again on the highway with heavy traffic on her way to a Dr appointment. I checked Wisconsin law and a mechanic is not supposed to do repairs unless they're authorized by the owner. Paul's did this work without approval and it didn't resolve the issue. I brought the car to another mechanic and they diagnosed it, gave me a quote ($125) and actually fixed it. Please don't do business with companies who take advantage of the elderly and disabled.

Jan 20, 2025 · The Outsiders

Great and fair service. Highly recommend.

Mar 28, 2025 · Gao Williams

Great and fair service. Highly recommend.

Mar 28, 2025 · Gao Williams

Been a customer of Paul’s for ten plus years. He is great guy and has a great team. My favorite garage

Sep 06, 2024 · Matthew Fraundorf

Been a customer of Paul’s for ten plus years. He is great guy and has a great team. My favorite garage

Sep 06, 2024 · Matthew Fraundorf

Paul and team were genuinely interested in figuring out my wheel problem. They were upfront about what they checked and were honest about what they knew and didn’t know from the inspection. Very reasonable price and they were happy to help me out very quickly. Honest and knowledgeable, they’re what you’re looking for in a shop.

Oct 07, 2022 · euskadi9999