Freeberg's Service & Repair, LLC

For the local community in Wisconsin Rapids, Wisconsin, Freeberg's Service & Repair, LLC stands as an auto repair station with a reputation for exceptional service and a commitment to working collaboratively with their customers. Located at 2136 32nd St N, Wisconsin Rapids, WI 54494, USA, they can be contacted by phone at (715) 424-5544 or their mobile number, +1 715-424-5544.

Operating within the Auto Repair Stations category, Freeberg's Service & Repair, LLC has garnered both high praise and a note of caution from customer experiences shared online. By examining these reviews, local users can gain a nuanced understanding of the services, environment, and features that define this establishment.

One customer describes Freeberg's as "the best auto maintenance service I have ever used," highlighting their exceptional nature. This positive review emphasizes a significant instance where Freeberg's reportedly saved the customer "over $2000 in a repair that would have cost twice as much at the dealership." This suggests a potential for cost-effective solutions and fair pricing compared to franchised dealerships. Furthermore, this customer praises their approach of working "WITH you" and their clear communication, underscoring the importance they place on customer relationships. The reviewer concludes by stating that Freeberg's understands "how important their customers are," indicating a customer-centric philosophy.

In contrast, another customer shared an experience that was initially less positive. This review mentioned taking a car in for a CV axle issue and an oil leak around the oil filter housing. While the review doesn't explicitly comment on the CV axle repair, it notes that the oil leak was "not fixed." The customer expressed an impression that Freeberg's "did not want to deal with oil leak" and subsequently resolved the issue themselves by replacing the oil filter housing gasket. This led the customer to offer an honest account of their experience, despite having chosen Freeberg's based on positive reviews. The reviewer acknowledged the possibility of a "miscommunication" or the service writer having "a bad day."

However, this particular review includes a crucial update. The customer later reported speaking with the owner, during which they reviewed the service provided. Following this conversation, the customer stated, "It sounds like there was a miscommunication between myself and the service writer. The work that was performed was done correctly." This update is significant as it suggests a willingness on the part of Freeberg's Service & Repair, LLC to engage with customer concerns, review past service, and clarify any misunderstandings. It also implies a commitment to ensuring that the work performed is indeed correct, even if initial communication might have been unclear.

Based on these reviews, several features of Freeberg's Service & Repair, LLC emerge. Firstly, they appear to have the potential to offer significant cost savings compared to dealership service for certain repairs. Secondly, they are praised for their clear communication and a customer-focused approach, where they aim to work collaboratively with vehicle owners. Thirdly, the willingness of the owner to review service and address potential miscommunications suggests a commitment to customer satisfaction and accountability.

The environment of Freeberg's Service & Repair, LLC is not explicitly described in the provided reviews. However, the positive comments about their service and communication suggest a professional and customer-oriented setting. The fact that a customer chose them based on positive reviews implies that their reputation within the local community is generally favorable.

The specific services offered are indicated by the customer reviews. They include repair of CV axles and attempts to address oil leaks. The positive review mentioning a significant cost saving on an unspecified repair suggests they handle a range of auto maintenance and repair services beyond these specific examples. Given their categorization as an Auto Repair Station, it is reasonable to assume they offer a variety of services necessary for vehicle maintenance and repair, potentially including oil changes, brake services, tire rotations, engine diagnostics, and more. However, the detailed scope of their services would need to be confirmed directly with the shop.

No specific promotional information is available in the provided reviews. Local users interested in any current specials, discounts, or service packages offered by Freeberg's Service & Repair, LLC should contact them directly at the provided phone numbers. It is common for auto repair shops to offer seasonal promotions or discounts on routine maintenance services.

In conclusion, Freeberg's Service & Repair, LLC in Wisconsin Rapids, WI, presents itself as an auto repair station that prioritizes customer service, clear communication, and potentially cost-effective repair solutions. While one customer experience initially highlighted a concern regarding an unresolved oil leak, a subsequent update indicated a resolution through communication with the owner, suggesting a commitment to addressing customer issues. The positive feedback regarding significant savings and a collaborative approach underscores the potential benefits of choosing Freeberg's for auto maintenance and repair needs. Local users seeking a service provider that values customer relationships and strives for quality work are encouraged to consider Freeberg's Service & Repair, LLC and to contact them directly for information on their full range of services and any current promotions.