Off Road Warehouse Temecula - Off Road, Truck & Jeep 4X4 Parts

I've been putting this off for sometime now, I've given this establishment ample time before writing this to rectify the situation and apparently customer service isn't in their workplace model. It's so sad that this place is so willing to take your money but dosen't deliver on what they say they will do. After buying a set of wheels from the sales person Stewart can't for the life of himself listen to what customer's are telling him I understand that you may have a lot going on but to blatantly disregard what your customers are telling you then that becomes a problem, after telling Stewart what I wanted he kept trying to sell me 18" wheels and I kept having to correct him and remind him what I wanted so after numerous discussions about what I wanted I paid for my order and to my dismay after I got home I realized that he ordered the 18" like bro we spent almost 20 min discussing it and you still couldn't get it right. So after not getting calls about my wheels a few of their staff just failed to even call back after being told they would. So after they arrive I schedule an instalation time and was told about an hour. Well guess what almost 3 hours later I get my truck and no stickers left from my brand new wheels not even the opportunity to have them or not then to make things even worse they installed some old ass janky TPMS valve's. So I called to speak to some management and get a " Regional manager " well as the story goes if the store staff can't call back it must come from somewhere 🤔 Hummmmm I wonder. I spent way too much money here to deal with crappy customer service and horrendous upper management. Called the RM on multiple occasions to rectify the situation and as per our last conversation I was SUPPOSEDLY getting a call back. That was January 10th and it's the 23 and still no response. I'll never spend another dime at this place there is so many more stories that have the same thing, Steer clear and find a place that wants to take care of their customers rather than just Lip Service.

Jan 23, 2025 · Jay H

Got some tires and shocks . nothing fancy, excellent, and fast service. thank you, RJ, very knowledgeable and polite. my truck looks and feels awesome. coming back for air bags and other goodies,

Aug 19, 2024 · jose lugo

So, in the parking lot, having been told at the counter bluntly that there was nothing they could do to finish the job EXACTLY as they had agreed to do, in writing, I started writing a 1-star shred piece of a review. Then a long-time customer (waiting on his project) approached me. I vented to him, but he told me how much he appreciated their work, saying they had built multiple Jeeps for him over the years and how he drives over 2 hours to come to this particular shop. So, I decided to go back in and try again to get resolution. Fortunately, I kept a lid on my temper and was blessed to received a very thoughtful explanation from the shop manager as well as a good suggestion for resolution, with which I was ultimately satisfied. Thank you Stuart and team for finishing well. I appreciate it very much and I will be back in the future!

Oct 26, 2023 · Tim Smith

Brought my truck in for some suspension work and the crew did an amazing job! Robert was the one who initially helped me out with quotes and was a flawless process. Everyone was super professional there and knew their stuff. Plan to come back for more. Thank you!

Nov 02, 2024 · Ben Richey

These guys were really helpful in choosing the right rim/tire combo For the dodge overland project I just completed the dual swing out tire racks and they let us test fit the tire For the mods we also got the sale price for labor day It's going back for the new suspension We will see how they do and keep y'all posted

Sep 18, 2022 · Rex Buxton

I would like to take this opportunity to thank the staff at ORW for their exemplary customer service. When I visited to discuss lifting my Jeep, I received comprehensive quotes, expert advice on lift kits, and efficient completion of the work within one day. While a minor adjustment was necessary the next day, the team showed remarkable dedication to resolving the issue. I would like to extend particular thanks to Chris Burgess and Marcus. I will definitely recommend ORW to all members of our 4wd club.

Apr 09, 2025 · Karen Deeter

R.J provided an estimate and I approved for 1500 and change to do idler arm pitman arm new cognito kit for steering stabilizer, heim joints, upper and lower ball joints and alignment. When picked my truck up noticed, upper ball joints were not replaced I then called RJ on Tuesday morning to notify him. He said he will check into it and call me right back. I called him at 4:55 PM. Still no call from him. He stated that we didn't do them because he did not charge for them. Even though it is on the estimate that I approved, he's stating labor codes were not entered. Playing games bait and switch shop. Do not do business with them. I will be taking legal action and disputing charges on my credit card. He stated that he did not close out the bill. Or do the invoice? But Chris did it and was his mess up.. absolute poor customer service!!!!

Mar 18, 2025 · Jeremy Jeffrey