O'Reilly Auto Parts

For local users in Kings Mountain, North Carolina, and the surrounding areas, O'Reilly Auto Parts, located at 1201 Shelby Rd, Kings Mountain, NC 28086, serves as a retail outlet within the Auto Repair Stations category. While the category primarily encompasses businesses offering vehicle repair services, auto parts stores like O'Reilly Auto Parts are essential for providing the necessary components for both professional mechanics and individuals undertaking their own automotive maintenance and repairs. They can be contacted at (980) 292-2950 or their mobile number, +1 980-292-2950.

O'Reilly Auto Parts is a well-established national chain in the automotive aftermarket industry, known for its extensive inventory of parts, accessories, tools, and automotive chemicals. Typically, such stores cater to a wide range of vehicles, including cars, trucks, SUVs, and sometimes even equipment for marine and agricultural applications. They serve both the general public and professional repair shops, often offering services tailored to the needs of each segment.

The environment of an O'Reilly Auto Parts store is generally standardized across its locations. Customers can expect a retail space organized with aisles of shelves and displays showcasing various automotive products. Common areas include a front counter where transactions are processed and customer inquiries are handled, as well as designated sections for specific categories of parts, such as engine components, electrical parts, brakes, filters, and accessories. Many O'Reilly Auto Parts stores also feature a service counter where customers can ask for assistance in locating parts, inquire about compatibility, and potentially access services like battery testing or wiper blade installation. The stores are usually designed for self-service browsing, with staff available to provide guidance and support.

As a major auto parts retailer, O'Reilly Auto Parts offers a comprehensive range of products, which typically includes:

• Replacement Parts: A vast selection of parts needed for vehicle repair and maintenance, such as batteries, filters (oil, air, fuel, cabin), brakes (pads, rotors, calipers, drums, shoes), belts, hoses, spark plugs, ignition components, alternators, starters, water pumps, radiators, and more.
• Engine Components: Internal engine parts, gaskets, seals, and related components.
• Transmission Parts: Components for both automatic and manual transmissions.
• Suspension and Steering Parts: Shocks, struts, springs, control arms, tie rod ends, and power steering components.
• Electrical Parts: Fuses, relays, sensors, wiring, lighting components, and diagnostic tools.
• Automotive Fluids and Chemicals: Motor oil, transmission fluid, coolant, brake fluid, power steering fluid, windshield washer fluid, fuel additives, cleaners, and detailing supplies.
• Accessories: Items such as floor mats, seat covers, mirrors, lighting upgrades, performance parts, and organizational accessories.
• Tools and Equipment: A wide variety of hand tools, power tools, diagnostic equipment, and garage equipment catering to both DIY enthusiasts and professional mechanics.
• Tires and Wheels: While not always a primary focus, some O'Reilly Auto Parts locations may offer tires and wheel-related services.

Based on the limited customer reviews provided, the features of the O'Reilly Auto Parts location in Kings Mountain, NC, present a mixed picture. The negative feedback focuses on issues with phone communication and adherence to opening hours:

• Poor Phone Answering: One customer reported being hung up on twice when calling, which is detrimental to customer service and accessibility.
• Discrepancy with Opening Hours: Another customer experienced the store being closed despite the "open" sign being illuminated and no one answering the phone during their stated opening hours on a Sunday morning.

These initial reviews raise concerns about the immediate accessibility and customer service responsiveness of this particular location. While O'Reilly Auto Parts as a chain is known for its wide product selection and generally knowledgeable staff in-store, these comments suggest potential issues with basic customer interaction via phone and consistent adherence to their stated operating hours at this specific branch.

As a national chain, O'Reilly Auto Parts frequently offers various promotions, discounts, and special offers on a rotating basis. These can include weekly ads featuring discounted parts, seasonal sales events (e.g., for oil changes or battery replacements), and loyalty programs for frequent customers or professional accounts. To obtain specific promotional information for the Kings Mountain, NC location, local users are advised to:

• Check the O'Reilly Auto Parts website or mobile app: These platforms often feature the latest weekly ads and promotions that may be applicable to local stores.
• Sign up for O'Reilly Auto Parts email newsletters: This can provide updates on deals and promotions directly to your inbox.
• Inquire in-store: Visiting the location at 1201 Shelby Rd, Kings Mountain, NC, and speaking with the staff is the most direct way to learn about current promotions and any local specials.
• Check local flyers or advertisements: O'Reilly Auto Parts may occasionally distribute flyers or advertise in local newspapers or online platforms.

In conclusion, O'Reilly Auto Parts in Kings Mountain, NC, provides a wide array of automotive parts and supplies, aligning with the offerings of a major national auto parts retailer. However, recent customer feedback indicates potential issues with phone communication and adherence to advertised opening hours, which prospective customers should be aware of. While the store likely benefits from the chain's extensive inventory and general reputation for having a wide selection of parts, addressing the reported customer service concerns would be crucial for ensuring a positive experience. Local users are encouraged to verify the store's operating hours and consider visiting in person for parts inquiries and to learn about any ongoing promotions, while also being mindful of the recent feedback regarding phone communication.