O'Reilly Auto Parts

(128 reviews)

Auto Repair StationsTennesseeMadison CountyJacksonNorth Parkway

Madison County . Tennessee

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  • +1 731-467-5540
  • locations.oreillyauto.com
  • 877 North Pkwy, Jackson, TN 38305, USA

Operating Hours

Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 8:00 AM - 8:00 PM

O'Reilly Auto Parts Introduce

For local users in need of automotive components, tools, or accessories, **O'Reilly Auto Parts** stands out as a prominent and accessible resource. While the platform category "Auto Repair Stations" primarily suggests service centers, O'Reilly Auto Parts operates as a vital complementary service, providing the very goods and products that both professional mechanics and do-it-yourself (DIY) enthusiasts utilize for vehicle maintenance and repair. As one of the largest specialty retailers of automotive aftermarket parts, tools, supplies, equipment, and accessories in the United States, O'Reilly Auto Parts serves as a critical link in the automotive ecosystem.

Environment and Customer Experience

Stepping into an O'Reilly Auto Parts store, customers typically find a well-organized retail environment designed for easy navigation. The stores are generally brightly lit, with aisles clearly labeled to help customers quickly locate specific parts or categories of products. The atmosphere aims to be welcoming and functional, catering to a diverse clientele ranging from professional technicians to everyday drivers tackling their own repairs. Store layouts are designed for efficiency, with common parts readily accessible and a comprehensive inventory available. Many locations feature prominent service counters where customers can seek assistance, order parts, and pick up online purchases.

A key aspect of the O'Reilly Auto Parts experience is its emphasis on customer service and technical support. Store team members are often knowledgeable about various automotive systems and parts. They are trained to assist customers in identifying the correct parts for their specific vehicle make and model, answer technical questions, and offer advice on repair procedures. This focus on helpful, informed staff distinguishes O'Reilly from generic retail environments, aiming to empower customers with the confidence to complete their automotive projects.

Comprehensive Services and Products Offered

While O'Reilly Auto Parts doesn't perform vehicle repairs themselves (which falls under the "Auto Repair Stations" category), they offer an extensive range of products and supplementary services that are indispensable for anyone working on a vehicle. Their inventory is vast, covering virtually every aspect of automotive maintenance and repair.

Auto Parts: This is the core of O'Reilly's offering, encompassing components for nearly all vehicle systems:

  • Engine Parts: From spark plugs, filters (oil, air, fuel), and belts to more complex components like alternators, starters, and water pumps.
  • Brake System Components: Brake pads, rotors, calipers, brake fluid, and brake hardware.
  • Steering & Suspension: Shocks, struts, control arms, tie rod ends, and power steering components.
  • Ignition & Electrical: Batteries, wiring, sensors, and lighting components.
  • Heating & Cooling: Radiators, hoses, thermostats, and A/C components.
  • Exhaust System: Mufflers, catalytic converters, and exhaust pipes.
  • Drivetrain: CV axles, U-joints, and transmission fluid.

Tools & Equipment: O'Reilly provides a wide selection of tools for both professional and DIY use, ranging from basic hand tools to specialized automotive equipment:

  • Wrenches, sockets, screwdrivers, and pliers.
  • Diagnostic tools such as OBD-II scanners.
  • Jacks, jack stands, and creepers.
  • Battery chargers and jump starters.
  • Specialty tools for specific automotive tasks.

Fluids & Chemicals: Essential for vehicle operation and maintenance:

  • Engine oil, transmission fluid, brake fluid, power steering fluid, and coolant.
  • Additives, sealants, and cleaners for various vehicle systems.
  • Car wash soaps, waxes, and interior detailing products.

Accessories: Products to enhance vehicle functionality or appearance:

  • Floor mats, seat covers, and steering wheel covers.
  • Wiper blades, car covers, and towing accessories.
  • Audio equipment and electronics.

Supplementary Services: Beyond selling parts, O'Reilly offers several value-added services that directly assist customers with their automotive needs:

  • Free Battery Testing: Customers can bring in their vehicle battery for a complimentary test to determine its charge level and overall health.
  • Free Wiper Blade Installation: Assistance with installing newly purchased wiper blades.
  • Free Check Engine Light Diagnostic Scanning: They can use an OBD-II scanner to pull diagnostic trouble codes (DTCs) from a vehicle's onboard computer, providing a starting point for diagnosing issues (though they do not provide repair recommendations based on the codes).
  • Loaner Tool Program: A popular service where customers can borrow specialized automotive tools for a refundable deposit, eliminating the need to purchase expensive tools for a one-time job.
  • Used Oil & Battery Recycling: Many locations accept used motor oil and old batteries for proper recycling, promoting environmental responsibility.
  • Custom Hose Assemblies: Some stores offer the service of creating custom hydraulic hose assemblies.
  • Online Ordering with In-Store Pickup: Customers can order parts online and pick them up at their local store, often within a short timeframe.
Key Features and Differentiators

O'Reilly Auto Parts distinguishes itself through several key features. Their **extensive inventory** is a major draw, ensuring that customers can usually find the part they need, often on the same day. The **knowledgeable staff** is another significant asset, providing valuable guidance to customers who may not be automotive experts. The **loaner tool program** is a particularly strong differentiator, saving DIYers considerable expense and hassle. Their widespread network of stores across the United States provides a high degree of **convenience and accessibility**. O'Reilly also places a strong emphasis on their **commercial program**, catering to professional garages and repair shops with dedicated services and delivery options, showcasing their deep integration within the broader automotive service industry.

The company also invests in its online presence, offering a user-friendly website where customers can check part availability, order online, and access technical information. While individual store experiences and staff expertise can vary, O'Reilly Auto Parts generally maintains a reputation for reliable service and comprehensive product offerings, often cited by customers for their competitive pricing and the convenience of having parts readily available.

Promotional Information and Offers

O'Reilly Auto Parts regularly features promotions and discounts to attract and retain customers. These offers are typically advertised through their weekly flyers, in-store signage, and on their official website. Common types of promotions include:

  • **Sales on Specific Product Categories:** Discounts on items like batteries, brake components, oil, filters, or car care products.
  • **Rebates:** Mail-in or instant rebates on purchases of certain brands or product combinations.
  • **Special Deals on Tools:** Promotions on hand tools, power tools, or diagnostic equipment.
  • **Seasonal Promotions:** Offers tailored to specific times of the year, such as discounts on anti-freeze in winter or A/C recharge kits in summer.
  • **Loyalty Programs:** While not always a formal "program," they may offer incentives for repeat customers or commercial accounts.
  • **Online Exclusives:** Discounts or special offers available only for purchases made through their website.
  • **"Buy One Get One" (BOGO) Deals:** Less common but occasionally offered on certain items.

It is always recommended for local users to check the official O'Reilly Auto Parts website or their local store's advertisements for the most current and localized promotions, as these can change frequently.

O'Reilly Auto Parts Location

O'Reilly Auto Parts Customer Reviews

Got the help i needed fast, and the guy knew that what I had brought a picture of off Google wasn't going to work, so he knew his stuff, unlike some others! Nice guy fast service!

Dec 02, 2024 · Caleb

Greeted nicely, good counter help, fair prices

May 06, 2025 · Ken Whitehead Jr

Always helpful. Great staff.

Apr 16, 2025 · Robin Jackson

Employees were great. They were friendly and helpful.

Nov 30, 2024 · Joan Warner

Called and asked for the part and they had it there waiting on me and I was only in the store for about 2-3 minutes and I was gone. Great job

Oct 07, 2024 · Larry “Keith” Huddle