Golden Circle Ford Service Department
Auto Repair StationsTennesseeMadison CountyJacksonU.S. 45 Bypass
Madison County . Tennessee
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- +1 731-664-0873
- www.goldencircleford.com
- 1432 US-45 BYP, Jackson, TN 38305, USA
Operating Hours
Golden Circle Ford Service Department Introduce
The Golden Circle Ford Service Department operates as a dedicated and authorized "Auto Repair Station" specializing in Ford vehicles. As an integral part of a Ford dealership, this service department is uniquely positioned to offer a level of expertise, equipment, and genuine parts that may not be readily available at independent repair shops. Their primary mission is to provide comprehensive maintenance, diagnostics, and repair services specifically tailored for Ford cars, trucks, SUVs, and commercial vehicles, ensuring they perform optimally and maintain their value over time. They cater to both new and long-term Ford owners, aiming to be the trusted partner for all their vehicle's needs.
The environment at the Golden Circle Ford Service Department is typically designed to reflect the professionalism and brand standards of Ford. You can expect a clean, organized, and often spacious facility. The service bays are usually equipped with manufacturer-specific diagnostic tools and specialized equipment that are essential for working on complex Ford systems, including those found in newer models with advanced technologies. These tools allow their technicians to accurately identify issues and perform precise repairs. A comfortable and well-appointed customer waiting area is a standard feature, often offering amenities such as complimentary Wi-Fi, refreshments, comfortable seating, and sometimes even a dedicated workspace or a children's play area. The service reception area is designed for clear communication, with knowledgeable service advisors available to greet customers, discuss service needs, and provide transparent explanations of recommended work. The overall atmosphere aims to be welcoming and efficient, emphasizing customer convenience and trust in the brand's expertise.
The services offered by the Golden Circle Ford Service Department are extensive and specifically geared towards Ford vehicles. This includes all aspects of routine maintenance and complex repairs. Core services typically include:
- **Scheduled Maintenance:** Following Ford's recommended maintenance schedules, which are crucial for upholding warranty validity and ensuring vehicle longevity. This covers services like 5,000-mile, 10,000-mile, and larger interval checks.
- **Oil Changes:** Offering various oil types (conventional, synthetic blend, full synthetic) suitable for different Ford models and driving conditions, always with genuine Ford oil filters.
- **Tire Services:** This encompasses tire rotations, wheel balancing, and tire pressure checks. While they may not stock as wide a variety of non-Ford branded tires as a dedicated tire shop, they can certainly provide and install tires that meet Ford's specifications. They also handle flat tire repairs and wheel alignments.
- **Brake Service:** Comprehensive brake inspections, brake pad and rotor replacement, brake fluid flushes, and anti-lock braking system (ABS) diagnostics and repair, all using genuine Ford brake components.
- **Battery Testing and Replacement:** Utilizing specialized equipment to test battery health and providing genuine Ford Motorcraft® batteries for replacement.
- **Fluid Services:** Checks and replacements for transmission fluid, coolant, power steering fluid, and brake fluid.
- **Filter Replacements:** Including engine air filters, cabin air filters, and fuel filters.
- **Engine Diagnostics and Repair:** Using specialized Ford diagnostic equipment to accurately pinpoint issues indicated by the "check engine light," including complex engine overhauls.
- **Transmission Service and Repair:** From fluid flushes to complete transmission rebuilds or replacements.
- **Steering and Suspension Repair:** Addressing issues with shocks, struts, ball joints, control arms, and power steering systems.
- **Heating and Air Conditioning (HVAC) Service:** Diagnostics, repair, and recharging of the vehicle's climate control system.
- **Electrical System Diagnosis and Repair:** Addressing issues with wiring, sensors, modules, and vehicle electronics.
- **Exhaust System Repair:** Including muffler and pipe replacement, and catalytic converter services.
- **Recall Services:** As an authorized Ford service center, they are equipped to perform all manufacturer-issued recalls, ensuring vehicle safety and compliance at no cost to the owner.
Several key features distinguish the Golden Circle Ford Service Department from other auto repair stations, particularly for Ford owners. A paramount feature is their team of **factory-trained and certified Ford technicians**. These technicians undergo rigorous training directly from Ford, ensuring they have in-depth knowledge of all Ford models, their complex systems, and the latest technologies. This expertise is crucial for accurate diagnostics and efficient repairs. Another significant feature is the **exclusive use of Genuine Ford Parts and Motorcraft® Parts**. These parts are designed, engineered, and tested specifically for Ford vehicles, guaranteeing optimal fit, performance, and durability, and often come with a Ford-backed warranty. The availability of **specialized Ford diagnostic tools and software** is also a critical advantage, allowing them to communicate directly with your Ford's onboard computer systems and resolve issues that generic tools cannot. As an authorized dealership, they also have access to the latest **Ford technical service bulletins (TSBs) and recall information**, ensuring that your vehicle receives the most up-to-date and necessary services. Many dealership service departments also offer **convenient amenities** such as early bird/late night drop-off, a comfortable customer lounge, and often a shuttle service or loaner vehicles for extended repairs. The ability to maintain detailed **service records directly linked to your Ford's VIN** is another valuable feature, providing a comprehensive history for future maintenance and potential resale.
Regarding promotional information, the Golden Circle Ford Service Department frequently offers various specials to encourage customers to service their vehicles at the dealership. While specific promotions can change regularly, common offers often include:
- **Oil Change Specials:** Discounts on conventional, synthetic blend, or full synthetic oil changes, often bundled with a multi-point inspection or tire rotation.
- **Tire Promotions:** Deals on new Ford-approved tires, including "buy three get one free" or significant rebates from major tire manufacturers. They may also offer competitive pricing on tire installation and balancing services.
- **Brake Service Discounts:** Special pricing on brake pad replacements, rotor resurfacing/replacement, or complete brake system services.
- **Wheel Alignment Specials:** Reduced prices on alignments, which are crucial after tire replacement or suspension work.
- **Seasonal Maintenance Packages:** Offers designed to prepare vehicles for specific seasons, such as pre-winter inspections, battery checks, or summer A/C services.
- **Parts and Accessories Discounts:** Special pricing on genuine Ford parts and accessories, encouraging owners to use manufacturer-approved components.
- **Service Coupons:** Printable or digital coupons available on their website or through email newsletters for various maintenance and repair services.
- **FordPass™ Rewards:** As a Ford dealership, they often participate in the FordPass™ Rewards program, allowing members to earn points on service and parts purchases that can be redeemed for future services or vehicle purchases.
Golden Circle Ford Service Department Location
Golden Circle Ford Service Department Customer Reviews
Went to Golden Circle Ford to figure out what kinda of year and car pricing estimate I needed, and I couldn't be happier with my experience. Even though I didn't make a purchase, Brandon and Gustavo were very prompt, professional, friendly, and knowledgeable, answering all my questions and finding solutions quickly. Highly recommend those guys, they're great at what they do and make you feel at ease from the first to last handshake!
Mar 15, 2025 · Abigail Cheshier
Service department is the worst I’ve ever dealt with. I’ve had my 2018 Ford Explorer in for the same problem 3 times. Each time I’ve had to argue with them. They tell me nothing is wrong with the car. I took the car in yesterday with a service charging system fault code and explained the car having the same symptoms as when they previously worked on it. Matt, from service told me they reset the fault code, but have found nothing wrong with the car the warranty will cover and I owe them $280. See attached picture of the daily code, but warranty evidently does not cover fault codes.
Oct 04, 2023 · Bethany Jowers
In late January, I paid $500 to buy a truck. They said they needed to fix transmission so I’d get it in 3 weeks. I tried to get paperwork done in week 4 so my approved loan wouldn’t expire…they did everything to stall, several times suggesting a different vehicle. Before I finally signed paperwork, I asked for test drive and now all the sudden there’s another issue (WHICH WAS NOT DISCLOSED) and they need 4 more weeks. I have paid $8,000 now and still have no truck. The 2 managers I spoke to Bruce and Anas are nice but suggest their hands are tied since the vehicle is in another department (SERVICE). This has been the WORST experience I’ve had buying a vehicle and I own several Ford vehicles. They provide ZERO updates. They almost got all the money before the vehicle was ready but I said the $20k balance which I’m loaning is not getting signed. I could be earning interest on my $8k if I knew the truck would sit another 4 weeks. It seems VERY DECEPTIVE.
Mar 16, 2024 · A A
All I can say is...I with my girlfriend and we were car shopping at a dealership for the first time and the salesman name Q was awesome..first he listen to what we were looking for and our budget we have...then helped us every way...yes we spend day there..but we got something we wanted in the price range want ...GO TO Q AND TRUST THE PROCESS
Jul 16, 2024 · Rodney Webster
Wonderful experience with Terry! He worked until he found exactly what I wanted. Visit him for your next Ford.
Aug 12, 2024 · Cindy Scott
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