Firestone Complete Auto Care

Firestone Complete Auto Care ico

(268 reviews)

Auto Repair StationsTennesseeMadison CountyJacksonNorth Highland Avenue

Madison County . Tennessee

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  • Intro
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  • Location
  • Reviews
  • +1 731-256-9421
  • www.firestonecompleteautocare.com
  • 1983 N Highland Ave, Jackson, TN 38305, USA

Operating Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM

Firestone Complete Auto Care Introduce

For local users seeking reliable and comprehensive automotive services, Firestone Complete Auto Care stands as a prominent and trusted destination. As a leading establishment within the Auto Repair Stations category, Firestone offers a broad spectrum of services and goods designed to meet virtually every vehicle maintenance and repair need. This objective introduction will delve into the environment you can expect, the extensive array of services and products available, distinctive features that set them apart, and common promotional opportunities.

Upon entering a Firestone Complete Auto Care center, customers typically encounter a well-maintained and professional environment. The waiting areas are generally clean, comfortable, and equipped with amenities such as seating, often with Wi-Fi access, and sometimes televisions, aiming to make your wait as pleasant as possible. The service bays are designed for efficiency and safety, reflecting an organized approach to vehicle care. You'll likely see a clear display of their commitment to order and cleanliness, which contributes to a sense of confidence in the quality of work performed. The staff, from the front desk personnel to the certified technicians, usually present a professional demeanor, ready to assist and address your automotive concerns. This emphasis on a welcoming and orderly environment is a consistent element across their numerous locations, aiming to provide a reassuring customer experience.

The core of Firestone Complete Auto Care's offering lies in its extensive range of services and goods, aligning perfectly with its classification as an Auto Repair Station. Their services cover nearly every aspect of vehicle upkeep and repair. A primary focus is on tire services, including sales of a wide variety of tire brands, tire mounting, balancing, rotation, and repair. Whether you need new all-season, performance, or specialized tires, Firestone typically stocks a comprehensive inventory to suit different vehicle types and driving conditions. Beyond tires, routine maintenance forms a significant portion of their services. This includes essential services like oil changes, which are offered with various oil types from conventional to synthetic, alongside filter replacements. They also perform comprehensive vehicle inspections, which can help identify potential issues before they escalate, saving you money and hassle in the long run.

When it comes to repairs, Firestone Complete Auto Care is equipped to handle a wide array of automotive problems. Brake services are a fundamental offering, encompassing everything from brake pad and rotor replacement to brake fluid flushes and ABS system diagnostics. They also specialize in battery testing and replacement, ensuring your vehicle has reliable starting power. For issues related to vehicle handling and tire wear, wheel alignment services are readily available, performed by trained technicians using specialized equipment. Other common services include cooling system maintenance, engine diagnostics, fluid exchanges, shock and strut replacement, and exhaust system repairs. In essence, Firestone aims to be a one-stop shop for both preventative maintenance and necessary repairs, reducing the need for customers to visit multiple specialty shops.

A key feature that distinguishes Firestone Complete Auto Care is their team of certified technicians. These professionals undergo rigorous training and often hold certifications from organizations like ASE (Automotive Service Excellence), signifying their expertise and commitment to industry standards. This level of qualification ensures that your vehicle is in capable hands, receiving accurate diagnoses and effective repairs. Another notable feature is their commitment to providing transparent and clear communication regarding services and costs. Before any work is performed, customers typically receive a detailed explanation of the recommended services, the reasons for them, and an estimate of the charges. This focus on transparency helps build trust and empowers customers to make informed decisions about their vehicle's care.

Furthermore, Firestone Complete Auto Care often emphasizes its use of quality parts and equipment. While the specific brands may vary by location and availability, there is a general commitment to using reputable components that meet or exceed OEM (Original Equipment Manufacturer) specifications, ensuring durability and performance. Their nationwide warranty, often covering parts and labor for a specified period or mileage, provides an added layer of confidence and peace of mind for customers, knowing their investment is protected even if issues arise after the service.

Promotional information and offers are a regular aspect of the Firestone Complete Auto Care experience. Local users can frequently find various deals and discounts, which are typically advertised on their website, through local flyers, or via email newsletters. Common promotions include discounts on specific services like oil changes, tire purchases, or brake services. You might also encounter bundled deals, where multiple services are offered at a reduced price when purchased together, such as a tire purchase combined with an alignment. Seasonal promotions are also common, aligning with typical automotive needs throughout the year, such as preparation for winter driving or summer road trips. It's advisable for local users to check the official Firestone Complete Auto Care website or inquire at their nearest location for current and upcoming promotions, as these can provide significant savings on essential vehicle maintenance and repairs. Their commitment to offering competitive pricing alongside quality service makes them a valuable option for managing your vehicle's health.

In summary, Firestone Complete Auto Care offers a comprehensive and professional automotive service experience within the Auto Repair Stations category. From its clean and organized environment to its wide array of services including tire sales, routine maintenance, and complex repairs, backed by certified technicians and transparent practices, Firestone aims to be a reliable partner for vehicle owners. Coupled with frequent promotional offers, it presents itself as a convenient and trustworthy option for maintaining the longevity and performance of your vehicle.

Firestone Complete Auto Care Photos

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Firestone Complete Auto Care Location

Firestone Complete Auto Care Customer Reviews

Tj and Bob were great to work with. They answered all my questions and concerns and suggested our new tires. Which we love, they met all of our requirements and then some. The staff was great and they were all very helpful. Great place and great job to the staff.

Apr 04, 2025 · Richard Fredrich

Truly a horrible experience!!! Had my car for over three days without looking at. Took me telling them I’m coming to get it before they checked on it. Was told the cost of repairs would be $1550 over then phone. Got there and my charges somehow ballooned to $1790. When asked why my billed had changed so much, TJ told me he didn’t included taxes!!!!! But what’s really disappointing and shows how poor of a company they are, they showed and charged me for a full inspection/diagnostic and didn’t even check any of my headlights. When I brought it up AGAIN, TJ said I could leave it with them again. These was for sure the worst car experience ever and I know for sure the reviews are brought and not actual customers.

Feb 20, 2025 · G Williams

5 Stars is not enough for how excellent of a job these guys were today. I worked closely with Bob Knight who was an expert on the products and services that are offered. He presented me with another tire that I had not researched on and even took me to his personal vehicle in the parking lot to show me what they look like mounted. Both guys were genuine and friendly and made it easy to trust that they weren’t just trying to upsell other unnecessary products and services. I witnessed many customers and heard the way they both interacted with people while I was waiting. They were professional. I will definitely be back to this location.

Mar 29, 2025 · Wesley Edwards

Awesome Customer Service. I got off work at 5:30 to notice my tire wasn’t right. I called and the manger answered. I let him know I believed I had something in my tire. I knew they closed in about 15 mins. He told me if I could get there he would do the most he could to help me out. Him and the tech that was still there when I got there about 10 till 6 fixed me up. I couldn’t have asked for better customer service. They made me feel more than welcome even so late. I can’t tell you how much i appreciate both of yall tonight.

Apr 09, 2025 · Carrie Yeager

Second time I’ve gone to this Firestone. I only went to this one since they had an alignment machine. The manager, Bob, was nothing but rude to me about a gift card I received claiming I was trying to “fleece” them when Firestone sent a gift card for an oil change. Nonetheless,I went in for a simple alignment. The moment I was on the road to leave suddenly I have a change oil light pop on, a battery symbol on and an engine light warning followed by a mild whirring noise when I’m accelerating. My vehicle did not do this when I drove it there. This is the second time I’ve come here and my car has come out worse, I don’t review very much but I do not suggest this Firestone.

Apr 20, 2025 · Jada Bryant