North Country Imports

For residents of Queensbury, NY, and the surrounding Glens Falls, Saratoga Springs, and Adirondack regions, North Country Imports stands as a long-standing and highly-regarded establishment within the "Auto Repair Stations" category. Located at 616 Quaker Rd, Queensbury, NY 12804, USA, this family-owned business, originally North Country Imports and now also known as North Country Subaru, has been serving the community for over 40 years, building a strong reputation for its comprehensive automotive services and unwavering commitment to customer satisfaction.

North Country Imports aims to provide a welcoming and comfortable environment for its customers. While specific decorative details are not extensively described, their commitment to customer comfort is evident in their plans and existing amenities. They have recently undergone facility additions, including a touch-less car wash, ensuring vehicles leave their service department looking clean. Furthermore, plans for a new, quieter waiting area without a TV suggest an intentional effort to provide a calm space where customers can work or relax while their vehicles are being serviced. This focus on a pleasant waiting experience, combined with consistently positive customer feedback, indicates a professional and well-maintained atmosphere. The staff, frequently praised for their friendliness and professionalism, contributes significantly to making customers feel at ease and respected.

North Country Imports, operating as North Country Subaru, offers a wide array of services that cater to both new and used vehicles, with a particular specialization in Subaru and Saab models. Their service department is staffed with highly trained professionals who are equipped to handle a diverse range of automotive needs. Their offerings within the "Auto Repair Stations" category include:

• Routine Maintenance: This covers essential services like oil changes, fluid checks, filter replacements, and general inspections to ensure optimal vehicle performance and longevity. Reviews often highlight the ease of getting oil changes without an appointment.
• Safety Inspections: Ensuring vehicles meet New York State safety standards is a key service, vital for vehicle registration and safe operation.
• Tire Services: This includes tire rotations, balancing, and general tire maintenance, crucial for extending tire life and ensuring safe driving.
• Brake Service and Repair: Comprehensive care for braking systems, from pad and rotor replacement to diagnostic checks and fluid services, ensuring reliable stopping power.
• Engine Diagnostics and Repair: Utilizing advanced diagnostic tools to identify and resolve issues indicated by warning lights or performance problems, ranging from minor tune-ups to more complex engine repairs.
• Body Shop Services: Beyond mechanical repairs, they have a dedicated body shop with highly trained professionals capable of restoring damaged vehicles to their original condition, and even performing custom jobs. This is a significant addition, allowing for a full range of repair needs.
• Genuine Parts Department: They utilize and offer genuine Subaru parts, which is a significant advantage for Subaru owners, ensuring quality and compatibility for repairs and maintenance. For Saab owners, they are an official service center for Saab Automobile Parts of North America (SPNA), continuing to use Saab-certified genuine parts.
• Air Conditioning and Heating System Services: Ensuring climate control systems are functioning efficiently for comfort and defrosting needs.
• Suspension and Steering Repairs: Addressing issues related to vehicle handling, ride comfort, and alignment.
• Electrical System Repair: Diagnosing and fixing problems with a vehicle's electrical components, from battery issues to complex wiring malfunctions.

The service department's ability to handle everything from simple oil changes to complex warranty transmission replacements underscores their comprehensive capabilities. They also offer services for various other types of cars, not just limited to Subaru and Saab, making them a versatile choice for the local community.

North Country Imports has cultivated a highly positive reputation, as evidenced by numerous customer reviews. Several features contribute to their success within the "Auto Repair Stations" category:

• Exceptional Customer Service: This is arguably their strongest asset. Reviews consistently praise the staff for being "wonderful," "professional," "nicest folks," "extremely conscientious," "friendly," "courteous," and "knowledgeable." Customers frequently highlight their proactive communication, willingness to explain work in detail, and dedication to ensuring customer satisfaction. The review mentioning "Steve and his team are wonderful!" and another citing "Tom McDermott and his team" as "extremely conscientious" directly support this.
• Quality of Work and Expertise: Customers consistently commend the quality of repairs, with comments like "My car looks like new," and "He wants it done correctly which I appreciate." Their use of genuine parts and having "factory trained and award-winning" service staff, including technicians with decades of experience on every Saab model, speaks to their high level of technical proficiency.
• Trust and Honesty: Many customers have been loyal for decades, a testament to the trust they place in North Country Imports. Phrases such as "They are solid, always behind the repairs" and "Completely trust them with our car" demonstrate this foundational element of their business.
• Efficiency and Timeliness: Reviews indicate that service is often completed quickly and on time, with some even mentioning the convenience of no appointment needed for oil changes.
• Community Involvement: The current owners, Jared and Eric Lendrum, prioritize using their success to support the community, reflecting a deeply ingrained ethos of giving back. This community-first approach fosters strong local ties and a positive brand image.
• Family-Owned and Operated: Being a family-owned business since 1976 contributes to a personal touch and a long-term commitment to their customer base. They emphasize taking care of customers "from our family to yours."
• Convenient Location: Situated at 616 Quaker Rd in Queensbury, NY, it is easily accessible to residents in Queensbury and surrounding areas.

While specific, time-sensitive promotions are best confirmed directly with North Country Imports, their business model and customer feedback suggest several ongoing or potential benefits for their clientele:

• Comprehensive Service Packages: As a full-service center for both sales and repair, they likely offer packaged deals for routine maintenance, such as multi-point inspections or seasonal service bundles.
• Parts and Accessories: Their dedicated parts department ensures customers have access to genuine components for their vehicles, often a draw for those who prefer factory-approved parts.
• Customer Loyalty Programs: Given their emphasis on long-term customer relationships, it is probable they have programs or incentives for repeat business, such as discounts on future services or special offers for returning customers.
• Financing Options: As a dealership, they likely offer financing solutions for new vehicle purchases and potentially for larger repair costs through third-party providers.
• Customer Comfort Amenities: The planned new waiting area and existing touch-less car wash add value by enhancing the overall customer experience during service visits. They also mention a waiting room with coffee and television, offering a comfortable space.
• Courtesy Shuttle/Loaner Cars: For longer service appointments, many dealerships and reputable repair shops offer courtesy shuttles or loaner cars to minimize customer inconvenience, and North Country Subaru does offer loaner cars and a courtesy shuttle.

For the most up-to-date promotional offers and to schedule service, customers are encouraged to contact North Country Imports directly via phone at (518) 798-1577. Their dedication to providing excellent service and fostering long-term relationships makes them a highly recommended choice for auto repair and maintenance in the Queensbury area.