Caliber Collision

They got done 5 days early and the car looks great. Regular text messages so I knew what was going on. Hello to the men in the shop and thank you for fixing what I did to my car!

May 15, 2025 · Kathy Miller

This is the 2nd time we have had to use caliber collision for my wifes car repair … both times they provided excellent repair work and great communication throughout the process . I HIGHLY recommend them for any repair services you need !!! Thanks again for the great job you did !

May 15, 2025 · Mike Fisk

To Whom It May Concern, I am writing to formally express my concern and dissatisfaction with the handling of repairs to my vehicle following a recent rear-end collision. The car was brought to your facility after the accident, and the repair process was initiated with what I was told would be a thorough inspection. However, I find it extremely troubling that despite the collision being forceful enough to trigger safety features (including front-end deployment systems), no inspection of the front of the vehicle was performed. This lack of inspection raises serious concerns about the thoroughness and completeness of the repair and safety evaluation. Since receiving my vehicle back, I have experienced significant issues, including loose steering and a malfunctioning steering wheel lock mechanism—problems that were not present prior to the accident. When I brought this to your attention, I was told that a rear-end collision “could never have caused” these issues. This statement seems dismissive, especially considering the safety systems were triggered and there was no inspection conducted on the front of the vehicle to rule out any related damage. I am requesting the following: 1. A complete re-evaluation of my vehicle, including front-end systems and steering components. 2. A written report detailing what was and was not inspected during the initial assessment. 3. Assurance that all safety-related systems are functioning as designed and that my vehicle is safe to operate. Please consider this a serious matter of both vehicle integrity and driver safety. If this issue is not addressed promptly and professionally, I will have no choice but to escalate the matter through the appropriate consumer protection and insurance channel I am writing to file a formal complaint regarding the recent handling of my auto claim and subsequent vehicle repairs conducted by Caliber Collision, which was authorized or recommended by your company following a rear-end collision. Despite the significant impact and the activation of front-end safety features (such as [list any known features: airbags, sensors, etc.]), the repair facility failed to inspect or assess potential front-end damage. As a result, serious mechanical issues have since developed, including loose steering and a malfunctioning steering wheel lock mechanism—problems that were not present before the collision. Caliber Collision dismissed the possibility that the accident caused this damage without even performing an evaluation of the front-end systems. This failure has left me with a vehicle that feels unsafe to drive and improperly repaired. Resolution Requested: I am requesting that your company authorize and cover: A full, independent inspection of the vehicle’s front-end and steering systems. All necessary repairs resulting from the accident-related damage that was overlooked during the original assessment. Any associated costs due to the incomplete and inadequate repairs. As a policyholder, I believe I am entitled to a full restoration of my vehicle to pre-accident condition. I trusted the referral to Caliber Collision and expected that your company would ensure proper handling of the claim and repairs. I ask that you address this matter promptly and fairly. Please confirm receipt of this complaint and provide an update within [10] business days. I am happy to provide supporting documentation, photos, or schedule a reinspection at your request.

May 06, 2025 · Nanha Bex

Amazing work, friendliness with consistent updates. My car was even ready 2 days prior than expected, more than happy! Will totally go back if needed and have referred others.

Apr 23, 2025 · Rose West

These guys were absolutely fantastic to work with! I was actually dreading having to get my car fixed, but Barney and Destiny made it so easy. They were so nice!! I would definitely go back again and I would highly recommend them!!

Mar 02, 2025 · Bethany Allison