Nissan of Visalia Service Center

The service department in Visalia has increasingly gone down hill. I have been a loyal customer here for almost 2 years and have always had Brandon or Martel. Both of them have been extremely professional and easy to communicate with. They are the only reason this review has 2 stars not one. On the other hand I had a horrible interaction with Heriberto and the service manager who was in his office. They were unable to accommodate and had poor communication. There was issues with drop off and Heriberto had a horrible attitude and was extremely rude when we were trying to come to a resolution as to why we didn’t have a car for me to be able to get back to work while my car was being serviced. I have never had an issue dealing with this problem with Brandon or Martel, they always were able to get me something to go back to work. They were far more professional and productive than Heriberto. I had asked to speak to the manager and once stepping inside his office he had informed me how he was busy doing payroll and brushed me off to get me out of his office. Those 2 men were by far the most rude and unpleasant employees of Nissan of Visalia. I ended up taking my car back and I will be taking my buisness to Lithia Clovis for better service. If you value integrity, customer service, and kind people behind a desk VISALIA NISSAN is not for you.

Feb 17, 2025 · Allison Martella

I puchased my Murano with an extended warranty and it was almost expired when power steering went out. Martel and the service techs took care of the problem and did a full inspection on my car for any other repairs that would be covered and front end needed repairs to he saved my over $7000. i am so grateful. THANK YOU. PL

Apr 23, 2023 · Barroness BearNecessity

I brought my vehicle in for a multi point inspection. Although it was a fairly simple service, I was more than pleased with my service because my advisor, Rachel, displayed the best the best customer service I have ever experienced hands down! I am so excited to come back to Visalia Nissan and know she will be there to assist me in any future services! Will be telling my friends and family!! 🤗👍

Jul 26, 2022 · Cinthia Sanchez

First of all, all staff was polite and attentive. Yaneiz Rios was my customer representative and she was beyond helpful. She answered my questions. For the services I required, they done in a timely fashion.

Sep 14, 2022 · Noraime Gomez

I am very pleased with Nissan of Visalia they have great people an example of one of them is Martel Rivera I called and asked for help regarding my vehicle which was not turning on he explained it was the battery gave me the right info I needed and helped me get a new battery in no time! Thank u Martel and Nissan of Visalia

Mar 31, 2023 · marisol perez

Expensive transmission oil change over 500 and don’t service both filters on it plus, when I told them rate was 300-350 they said that was it. Ps. $500 lol

Feb 26, 2025 · William De La Cruz