Nippon Auto Repair

BEWARE: I had been a pretty regular customer until recently. I brought my car in for an oil change and brake work. I brought my own parts as I was looking for slotted rotors. I was having work done on a Saturday, I checked in with Howard before bringing it to make sure it was OK to leave all day as I had to be in Alameda for another engagement until 4pm and he said it was fine. I get a call from Rosie at 12 telling me I needed to pickup my car because she was leaving for the day. I told her of my previous arrangement and she told me that it doesn't matter, I needed to make the arrangement with her (mind you their operating hours say they close at 6pm on Sat) I then get a call at 3pm, Rosie tells me I need to go in and check out my car as there's been an accident. When I get to the shop, Howard tells me he forgot to bleed the brakes and when he was backing it off the lift, my car didn't stop (and it looks like it hit another lift). I didn't lose my cool, mistakes happen. Rosie assures me that she will take care of all the repairs with a local shop and would call me that Monday with next steps. A week passes and she never contacts me(I had been in contact with the body shop directly though) so I contact her to let her know that I would need a rental while my car was being repaired.and she balked at that request. I wasn't looking for anything above and beyond, but at this point just the bare minimum. Take your car elsewhere if they won't take responsibility for their mistakes. I had my insurance take control of my repair and my car ended up being totaled.

Oct 24, 2019 · Kevin Dohina

I would like to give a negative star if there were! The old lady there is so impatient, rude and disrespectful to her customers! She won't let her customer even say one word! Moreover, she doesn't have good faith and honesty to her customers, either. She had promised to buy my used car and given me some deposit, and we had signed an agreement as well. But after some time she regretted and wanted her deposit money back! I could have sold my car to somebody else without needing to wait for her for such a long time! I have never seen a person doing business like this! Especially such a bad attitude to customers. I can't imagine how she is keeping her business running! Will never come to this place again! I suggest you not to come, too!

Jul 18, 2017 · Ling Zhang

WORST customer service ever!! Don't make the mistake of ever going here. In a nutshell, the owner is very rude and doesn't answer customer questions or concerns properly. She will try to rip you off and make you spend more than necessary. I found this out when I got a second opinion on her services from another more experienced mechanic who told me that Nippon had probably broken one of my car parts during the repair and were trying to charge me extra to fix their own mistake! I told her that I will report her actions to the bureau before she told me that my car was completely fine when only the day before she was saying that it was too dangerous to drive. I have never had such a horrible experience in my life as this was supposed to be a simple repair done in 1-day max but she ended up keeping my car for 3 days! Be warned to never enter this place.

May 30, 2017 · Lakhbir Randev

This is a family owned repair shop that specializes in Japanese car but could fix and repair most cars and offer oil changes with various oils. I will say it's better to come knowledgeable and be prepared to bargain with the lady, but I found this place better than any other big Corp mechanic shops. I had an engine light come on and when I ran the code for the problem I realised I need a new coolant valve. I got the part from toyota but their labor price was redeiciolous so eventually the guy at Nippon replaced it for me for half the price, and got it done the next morning. I know what the price would have been If i didn't came ready with the part, but for me it was a perfect solution.

May 01, 2018 · Isaac Tzachor

Very rude and angry lady, charged $90/ hr just to diagnose. For changing timing belt charged $890, normal charge is $500 for changing timing belt. I got stuck since I towed my car there. Please shop around before going there. Vietnamese lady will not let u say any thing and very rude

Jun 03, 2015 · Surender Sharma

Good work. Vietnamese lady very gracious since the first time I met her about one year ago. For any serious work thus far I would only trust Nippon. Work done: timing chain, brakes, rotors, calipers, headlight housing replacement.

Jan 12, 2017 · Valencia Mills