NAPA Auto Parts - H&W Automotive Parts

For local users in Hicksville, Ohio, and the surrounding areas seeking a trusted source for auto parts and related assistance, NAPA Auto Parts - H&W Automotive Parts, located at 165 E High St, Hicksville, OH 43526, USA, stands out as a highly recommended "Auto Repair Station" that provides both goods for sale and exceptional customer support. With contact numbers (419) 542-7772 and +1 419-542-7772, this NAPA Auto Parts store has garnered positive feedback from its customers, highlighting the helpfulness of its staff and their willingness to go the extra mile to assist with automotive needs, even in unexpected situations.

One customer recounts a unique experience while working in Hicksville doing detailing. Facing an unexpected equipment malfunction – a broken trigger spring on their steam cleaner – they visited NAPA Auto Parts - H&W Automotive Parts in a pinch. The individual behind the counter not only understood their random and urgent need but also "hooked me up with a free spring out of an open kit." This act of generosity and problem-solving demonstrates a level of customer service that extends beyond simply selling auto parts. The reviewer further notes that "Usually when I go in they try to recommend something to me or recommend a store that may have it," indicating a proactive and helpful approach to ensuring the customer finds the necessary items, even if it's not something they directly stock. The concluding sentiment, "Good people," reinforces the positive impression of the staff and their service-oriented mindset.

Another customer shares a story from a road trip where their car vents started blowing hot air. Recognizing the need for coolant during a warm time of year, they called NAPA Auto Parts - H&W Automotive Parts. The store offered to attempt to install the coolant if the port was easily accessible. Despite the A/C coolant port being in a difficult-to-reach location underneath a hot car, "the guys (that refused to give their names to be recognized)" decided to try anyway. One employee spent over 15 minutes on the ground, diligently adding coolant. This act of service went beyond the typical expectations of an auto parts store. The customer emphasizes that the staff not only helped them choose the best product but also "went out of their way to help us put it in!!" This level of dedication and willingness to assist with a minor repair showcases an exceptional commitment to customer care and problem-solving, especially for travelers in need.

As a NAPA Auto Parts store, the environment of H&W Automotive Parts would typically include well-organized aisles stocked with a wide variety of auto parts, tools, and accessories. Customers can expect to find products for various makes and models of vehicles, ranging from essential maintenance items to more specialized repair components. The store would likely have a counter area where staff can assist customers with locating parts, answering questions, and processing transactions. The presence of knowledgeable staff who can offer recommendations and even assist with minor installations suggests a customer-friendly and service-oriented layout and atmosphere.

The services offered at NAPA Auto Parts - H&W Automotive Parts extend beyond simply selling auto parts. Based on the customer reviews, they include:

• Extensive Inventory of Auto Parts: As part of the NAPA network, they likely stock a wide range of parts for cars, trucks, and other vehicles.
• Knowledgeable Staff Assistance: Employees are described as helpful, offering recommendations and guidance in finding the right parts.
• Problem-Solving Support: The staff demonstrates a willingness to think outside the box and help customers with unexpected issues, even if it involves providing a free part or attempting a minor installation.
• Potential for Basic Fluid Installation: As shown by their attempt and eventual success in adding coolant to a customer's vehicle. While not a full repair service, this willingness to assist in a pinch is a significant value-add.
• Access to the NAPA Network: Their ability to recommend other stores that might have specific items suggests they can leverage the broader NAPA network to meet customer needs.

The key features of NAPA Auto Parts - H&W Automotive Parts, as highlighted by the customer experiences, are:

• Helpful and Knowledgeable Staff: Employees are consistently praised for their willingness to assist and provide guidance.
• Exceptional Customer Service: Going above and beyond to help customers, even with unusual requests or minor installations.
• Problem-Solving Attitude: Demonstrating creativity and a genuine desire to get customers back on track.
• Access to a Wide Range of Auto Parts: Being part of the NAPA Auto Parts network ensures a comprehensive inventory.
• Willingness to Recommend Alternatives: If they don't have a specific item, they will try to direct customers to a store that does.

Currently, no specific promotional information is mentioned in the provided reviews. However, NAPA Auto Parts often has national and local promotions on various products. Local users are encouraged to contact NAPA Auto Parts - H&W Automotive Parts directly using the provided phone numbers or visit their location to inquire about any current sales, discounts, or special offers on specific auto parts or fluids. NAPA also frequently offers seasonal promotions related to vehicle maintenance.

For local residents in Hicksville, OH, and those passing through, NAPA Auto Parts - H&W Automotive Parts offers more than just a place to buy auto parts. The customer reviews highlight a team that is genuinely helpful, knowledgeable, and willing to go the extra mile to assist customers, even in unexpected situations. Whether you are a local mechanic needing a random part or a traveler facing a roadside issue, the staff at this NAPA store seem committed to providing exceptional service and getting you what you need.

To learn more about their inventory or any current promotions, local users can contact NAPA Auto Parts - H&W Automotive Parts at (419) 542-7772 or +1 419-542-7772. Visiting their location at 165 E High St, Hicksville, OH 43526, USA, will also allow you to experience their helpful environment firsthand. The positive testimonials suggest that this NAPA Auto Parts store is a valuable resource for the Hicksville community, offering not just auto parts but also a team dedicated to helping their customers.

In conclusion, NAPA Auto Parts - H&W Automotive Parts in Hicksville, OH, stands out as an "Auto Repair Station" that excels in providing both a wide range of auto parts and exceptional customer service. The staff's willingness to go above and beyond, offer helpful advice, and even assist with minor installations, as highlighted in the customer reviews, makes this store a reliable and valuable resource for local users and travelers alike.